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Windbury Apartments

Updated 2026-07-23 · 1,280 reviewed · 348 listed · Scored from 475 Google reviews · How we rank ›

4.2(475) 69 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsAffordable & Section 8 HousingPet-Friendly ApartmentsGated & Secured Communities
Windbury Apartments
Services
Luxury Apartments, Affordable & Section 8 Housing, Pet-Friendly Apartments
Reviews
475

What Residents Say

Staff like Brooke, Josie, and Lydia earn consistent praise for helpful, speedy leasing and move-in support. Many residents renew yearly and describe a quiet, clean community. However, a significant tenant reported chronic plumbing failures causing kitchen flooding, a mold-contaminated AC unit the office concealed, a roach infestation, high neighborhood crime with package theft, and accusatory management tactics when addressing maintenance and fees. Two former residents cited poor communication on lease terms, surprise pet-related charges, and unhelpful responses to safety concerns. The positive reviews often mention the same staff members; the negative reviews describe systemic building and management issues that persisted over years.

Windbury's strength lies in first impressions and staff courtesy during leasing. Its weakness is accountability when things go wrong-both infrastructure failures and clarity on costs and policies. Residents who stay multiple years tend to rate it well; those leaving cite unresolved disputes and lack of ownership from management.

Praised for
  • friendly, responsive office staff
  • fast, smooth move-in process
  • professional leasing agents
  • responsive to maintenance requests
Watch-outs
  • chronic plumbing issues and flooding
  • mold in AC units, hidden from residents
  • aggressive, dismissive management
  • high crime, package theft, neighborhood safety
  • pet deposit and carpet replacement fees unclear
  • pest problems
  • poor communication on lease terms
friendly-staffquick-maintenanceresponsive-managementslow-maintenance-responsepest-problemsclean-facilitieswell-maintained-groundshidden-feespoor-communication
Best for: Professionals seeking a quick, hassle-free lease with friendly front-office service and on-site staff.
Think twice if: Long-term residents must accept potential infrastructure issues like plumbing and HVAC failures; accountability and transparency on fees and maintenance concerns may be limited.

What This Community Gets Right

  • Responsive, efficient leasing staff
  • 24-hour emergency maintenance
  • On-site management
  • Pet-friendly housing

Before You Tour

  • Leasing agents Brooke Turner, Josie, and Lydia named in multiple reviews for speed and professionalism
  • 24-hour emergency maintenance available
  • One tenant reported a mold-contaminated AC unit office staff allegedly concealed
  • Chronic plumbing failures including kitchen flooding and drain backups reported by one tenant over 4 years
  • Pet carpet replacement charges reportedly $600 for smaller units; unclear fee structure on lease
  • Move-in completed same-day or within 24 hours mentioned in reviews

Maintenance, Management & More

Pet-Friendly Apartments
One tenant charged $600 carpet replacement for registered pet; fee policy not disclosed upfront.
Luxury Apartments
Mixed: quick leasing and professional staff praised; chronic maintenance issues and safety concerns reported by long-term resident.
Affordable & Section 8 Housing
No review text directly addresses affordability.
Gated & Secured Communities
No review text addresses security gates; crime and package theft reported in neighborhood.

Compared to Nearby Communities

  • Rated 4.2 against a 3.78 average across the 205 luxury apartments businesses listed here.
  • Has more Google reviews than 96% of the businesses in this directory.

How This Score Was Calculated

How We Score
Star rating 45
Review volume 100
Review recency 100
Review sentiment 41
Profile completeness 100
Verification 30

Scores by Category

5
361
4
15
3
7
2
5
1
87

Common Renter Questions

Can I move in quickly?
Yes. Leasing agents report move-ins completed same-day or within 24 hours if your documents are ready.
What is the pet policy and fees?
Windbury is pet-friendly and requires registration. One resident was charged $600 for carpet replacement after move-out; the policy is not clearly stated upfront during leasing.
Is there maintenance available at night?
Yes. Windbury states 24-hour emergency maintenance is available on-site.
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Last updated 2026-07-23