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Sundance Apartment Homes

Updated 2026-09-25 · 1,274 reviewed · 407 listed · Scored from 154 Google reviews · How we rank ›

3.3(154) 58 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsAffordable & Section 8 HousingPet-Friendly ApartmentsFurnished & Corporate Housing
Sundance Apartment Homes
Location
Northwest Side, San Antonio
Services
Luxury Apartments, Affordable & Section 8 Housing, Pet-Friendly Apartments
Reviews
154
Ranking
#218 in Luxury Apartments
Best for
Long-term residents seeking affordable apartments with responsive maintenance; seniors needing hands-on repair support.

Google Business Profile is the source for the business data shown here, last checked 2026-09-25. Details taken from their website were fetched 2026-08-23.

What Residents Say

Sundance draws sharply split reviews. Longer-term residents praise maintenance crew responsiveness and recent upgrades, while newer or departing tenants report rude office staff, unresolved maintenance (AC, roof leaks, appliances) dragging on months, and pest issues. The property manager DeAiron and maintenance team earn loyalty, but upper management's spending limits and leasing office conduct create frustration.

A disabled senior notes Chance and Ronnie provide immediate help; another resident saw 10-minute maintenance response times post-renovation. Conversely, tenants report months-long waits for AC repairs, toilet leaks, and broken ovens met with dismissal from office staff. Cultural disrespect during disputes has been reported.

Recent shift: Sentiment improved roughly 7-12 months ago after management change and unit renovations (flooring, appliances, fixtures). Residents who returned after years away noted dramatic improvement. However, leasing office rudeness and slow major repairs persist as chronic complaints across recent months.

Praised for
  • responsive maintenance staff (Bruno, Willie, Chance, Ronnie)
  • recent renovations (flooring, appliances, fixtures)
  • professional on-site property manager (DeAiron)
  • safe, welcoming community feel
  • quick work order turnaround
Watch-outs
  • rude, dismissive leasing office staff
  • unresponsive maintenance despite requests
  • pest problems (roaches, mice)
  • poor grounds maintenance (potholes, dirt landscaping)
  • aging infrastructure
  • cultural insensitivity from office staff
responsive-managementpoor-communicationclean-facilitiespest-problemsquick-maintenanceslow-maintenance-responsefriendly-staffunresponsive-officesafe-community
Best for: Long-term residents seeking affordable apartments with responsive maintenance; seniors needing hands-on repair support.
Think twice if: Leasing office has been cited as rude and dismissive by multiple tenants; pest issues and delayed major repairs (AC, structural) reported despite renovation. Budget-conscious upper management limits ground improvements.

What This Community Gets Right

  • recently renovated apartments (new flooring, appliances, fixtures)
  • dedicated maintenance crew (named technicians)
  • professional property manager (DeAiron) who follows up on repairs
  • mixed pricing tier (affordable through luxury)

Before You Tour

  • Maintenance crew named: Bruno (leader), Willie, Chance, Ronnie
  • Property manager DeAiron handles follow-up on repairs and enforces community rules
  • Work order response time observed at 10 minutes post-renovation
  • Recent upgrades: new flooring, light fixtures, appliances, walls
  • Recurring issue: AC failures lasting months; roof leak above toilet unfixed for 7+ months
  • Pest control contract (professional Thursday spraying) discontinued; roach and mouse problems reported
  • Upper management (Sandalwood) cited as penny-pinching on infrastructure (fence, parking lot, landscaping)

Maintenance, Management & More

Senior Living Apartments
Maintenance staff provide immediate, courteous help to disabled and elderly residents; DeAiron ensures follow-up on repairs.
Affordable & Section 8 Housing
Recent renovations and lower pricing appeal to value-seeking residents, though pest issues and maintenance delays undermine the value.
Pet-Friendly Apartments
No specific mention in reviews.
Luxury Apartments
Renovations (new flooring, appliances, fixtures) align with luxury positioning, but pest problems and rude office staff undercut the premium experience.
Furnished & Corporate Housing
No specific mention in reviews.

Compared to Nearby Communities

  • Rated 3.3 against a 3.77 average across the 328 luxury apartments businesses listed here.
  • Has more Google reviews than 48% of the businesses in this directory.

How This Score Was Calculated

How We Score
Star rating 0
Review volume 95
Review recency 100
Review sentiment 46
Profile completeness 100
Verification 30

Scores by Category

5
64
4
16
3
20
2
8
1
46

Common Renter Questions

How long does maintenance usually take?
One recent resident reported 10-minute response to work orders post-renovation. However, major repairs (AC, roof leaks, appliances) have been reported taking weeks to months despite multiple requests.
Has the property been updated recently?
Yes. Residents note recent renovations including new flooring, light fixtures, appliances, and fresh walls within the past year or two.
Does the office address maintenance complaints?
The property manager DeAiron follows up to ensure residents are satisfied. However, leasing office staff have been reported as dismissive and rude when tenants report problems.

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Last updated 2026-09-25