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Trailside Apartments

Updated 2026-09-25 · 1,274 reviewed · 407 listed · Scored from 197 Google reviews · How we rank ›

3.4(197) 55 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury ApartmentsPet-Friendly ApartmentsGated & Secured Communities
Trailside Apartments
Location
Northwest Side, San Antonio
Services
Luxury Apartments, Pet-Friendly Apartments, Gated & Secured Communities
Reviews
197
Ranking
#211 in Luxury Apartments

Google Business Profile is the source for the business data shown here, last checked 2026-09-25. Details taken from their website were fetched 2026-07-23.

What Residents Say

Move-in and leasing transparency are chronic problems here. Residents report being told one apartment layout and floor plan size, then assigned smaller units with missing amenities. Management disputes damage claims in writing after verbal promises to help. Units arrive with peeling bathtub, black mold triggering health problems, holes in walls, broken windows, rusted appliances, and dead insects still inside cabinets.

Maintenance crew responds quickly when called, but management overrides them and refuses repairs, leaving residents with months-long AC failures, ongoing mold, and water leaks during rain. Staff treat renters with dismissiveness and condescension. Lost deposits never get refunded despite repeated callbacks. Some new front-desk staff show promise, but the property manager and office decision-makers actively ignore resident requests and operate inconsistently with the lease.

Recent shift: New front-desk staff Kathy and Gizella noted as friendly and proactive in late 2025, offering some hope; however, management decisions and maintenance approval denials remain the core issue. Overall downward trend since management change, with periodic brief improvements tied to individual staff arrivals, then reversal when confrontational staff return.

Praised for
  • responsive maintenance crew
  • quiet greenway location
  • pet-friendly with dog park
  • on-site amenities
Watch-outs
  • deceptive rent pricing and lease terms
  • unresponsive management and communication failures
  • maintenance delays and unfinished units at move-in
  • mold, water damage, and pest issues ignored
  • unsafe building security and break-ins
  • lost or unreturned deposits
poor-communicationslow-maintenance-responseunresponsive-officepest-problemshidden-fees
Think twice if: Pet owners should know cats roam freely. Avoid if you depend on written deposit agreements or plan to move mid-lease without full notice in writing.

What This Community Gets Right

  • on-site maintenance crew that responds quickly when called
  • pet-friendly dog park and amenities
  • quiet greenway location and grounds layout
  • resort-style pool and fitness center

Before You Tour

  • Maintenance crew praised for responsiveness; management often overrides repair approvals
  • Leasing agents have provided incorrect floor plan details and sizes at application stage
  • Units arrive with black mold, water damage, rusted appliances, holes in walls, and dead insects in cabinets; not move-in ready
  • 24-hour emergency maintenance claims disputed; residents report 1+ hour waits to reach someone
  • Deposit policy unclear; residents claim deposits charged then denied or not refunded after move-out
  • Staff members Patricia, Kait, Claudia, Edna reported as dismissive; newer staff Kathy and Gizella noted as friendly
  • Gate and security system frequently non-functional
  • Pest control scheduled but does not arrive; overgrown grass and stacked trash documented

Maintenance, Management & More

Luxury Apartments
Move-in condition falls far short: walls with holes, peeling paint, black mold, rusted appliances, broken blinds, missing fixtures typical on arrival.
Pet-Friendly Apartments
Dog park and pet amenities available, but unfixed pest problems and roaming cats cited as ongoing issues.
Gated & Secured Communities
Security gate frequently non-functional; break-ins for car tires reported; doors and frames damaged and not repaired despite work requests.

Compared to Nearby Communities

  • Rated 3.4 against a 3.77 average across the 328 luxury apartments businesses listed here.
  • Has more Google reviews than 62% of the businesses in this directory.

How This Score Was Calculated

How We Score
Star rating 0
Review volume 100
Review recency 100
Review sentiment 32
Profile completeness 100
Verification 30

Scores by Category

5
98
4
16
3
12
2
5
1
66

Common Renter Questions

What should I expect when I move in?
Residents report units arriving with holes in walls, peeling paint, black mold, rusted appliances, dead insects in cabinets, missing fixtures, and water damage. Management has refused repair requests and disputes damage claims made in writing.
How responsive is maintenance to emergency repairs?
When residents call, maintenance crew responds quickly. However, management often denies approval for repairs, leaving major issues like AC failures and water leaks unresolved for months.
Is the deposit refunded after move-out?
Multiple residents report deposits were never refunded. Management changed its deposit policy and has ignored or denied refund requests, even when residents have written agreements.

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Last updated 2026-09-25