What happens if something breaks in my apartment?

You can submit work requests and call 24-hour emergency maintenance, but responses often take 1+ hour even for serious issues like flooding. Many residents report maintenance closes requests without actually fixing problems.

Can I see the actual apartment before I sign a lease?

Leasing agents show you floor plans and may hold an apartment, but tenants have been assigned different units, smaller floor plans, or units lacking promised amenities (washer/dryer) after signing.

Is the dog park really available?

Yes, and residents with dogs use it regularly. However, the property has had pest control and upkeep issues that affect pet owners.

Trailside Apartments

Updated 2026-08-23 · 1,344 reviewed · 419 listed · Scored from 194 Google reviews · How we rank ›

3.4(194) 55 composite score See reviews on Google ✓ Google-verified Publishes prices

Luxury ApartmentsPet-Friendly Apartments

Services: Luxury Apartments, Pet-Friendly Apartments
Reviews: 194

What Residents Say

Trailside's appeal rests entirely on a handful of staff members, notably Kathy, whose warmth during tours and leasing occasionally salvages an otherwise troubled experience. Beyond that moment, residents encounter years of broken promises: mold and water damage go unrepaired for months, AC fails mid-summer, maintenance claims are closed without action, deposits vanish without explanation, and management responds to complaints with eye-rolls and insults rather than solutions. One tenant suffered hives from black mold; another waited three months for a broken bathroom and peeling walls to be fixed.

The property itself looks fine from the street and appeals to dog owners, but move-in readiness is unreliable. Leasing agents have misrepresented floor plans, changed amenities after signing, and demanded unexpected full deposits despite prior agreements. Internet gets shut off but bills keep coming. Doors kicked in by previous tenants stay broken through multiple work requests. Residents who stick it out sometimes see timely fixes, but the default is neglect and a management structure that appears indifferent to complaints.

Praised for

friendly staff (Kathy, Jisela)
apartment condition on move-in if updated
quiet community with dog owners
location

Watch-outs

chronic maintenance failures (mold, water leaks, AC, broken appliances)
unresponsive and condescending management office
misleading leasing practices and miscommunication
safety concerns and security failures
deposit disputes and hidden fees
pest infestations and poor upkeep

poor-communicationslow-maintenance-responsefriendly-staffpest-problemsunresponsive-officehidden-fees

Best for: pet owners accepting high risk of maintenance delays and management friction

Think twice if: you need reliable maintenance response, have mold allergies, or depend on stable internet and working appliances.

What This Community Gets Right

in-unit washer and dryer
dog park and pet-friendly grounds
pool and fitness center

Before You Tour

Staff member Kathy praised for warmth and professionalism during leasing; Claudia and Patricia cited for rudeness and dismissal
24-hour emergency maintenance claimed but tenants report 1+ hour waits to reach someone during flooding
Maintenance closure without repair is a recurring pattern (door frames, AC, dryers, mold); requests archived at 5-7 per tenant
Gym equipment broken for over a year (missing dumbbells, inoperable machines); pool lounge chairs removed without replacement
Leasing misrepresented floor plans (762 sq ft shown, 662 sq ft assigned), changed amenities post-signing, and altered lease terms after initial agreement
Deposit disputes: management now claims 'deposit-free community' but ignores prior deposits paid and requests for refund
Internet included in bulk lease but bills not paid by management, leading to service shutoff yet continued tenant charges

Maintenance, Management & More

Pet-Friendly Apartments: Dog park attracts residents and creates a friendly dog-owner community, but pest control is unreliable and neglect is widespread.
Luxury Apartments: Amenities advertised (pool, gym, coffee bar) exist but deteriorate quickly; gym equipment broken for a year; pool chairs removed and not replaced.

Compared to Nearby Communities

Rated 3.4 against a 3.76 average across the 311 luxury apartments businesses listed here.
Has more Google reviews than 62% of the businesses in this directory.

How This Score Was Calculated

How We Score

Star rating 0

Review volume 99

Review recency 100

Review sentiment 32

Profile completeness 100

Verification 30

Scores by Category

Common Renter Questions

What happens if something breaks in my apartment?: You can submit work requests and call 24-hour emergency maintenance, but responses often take 1+ hour even for serious issues like flooding. Many residents report maintenance closes requests without actually fixing problems.
Can I see the actual apartment before I sign a lease?: Leasing agents show you floor plans and may hold an apartment, but tenants have been assigned different units, smaller floor plans, or units lacking promised amenities (washer/dryer) after signing.
Is the dog park really available?: Yes, and residents with dogs use it regularly. However, the property has had pest control and upkeep issues that affect pet owners.

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Trailside Apartments

What Residents Say

What This Community Gets Right

Before You Tour

Maintenance, Management & More

Compared to Nearby Communities

How This Score Was Calculated

Scores by Category

Common Renter Questions

Similar apartment complexes nearby

Westchase Apartments

Trails at Leon Creek Apartment Homes

The Richland Apartments

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