Long-term residents praise the community's cleanliness, spacious floor plans, and especially the reliability of staff like Kristin, Nevaeh, and maintenance crews. Kristin in particular earns consistent recognition for patient, thorough communication on lease transfers and applications. Maintenance typically responds within a day to work orders.
Management changes in September 2025 appear to have disrupted operations. Recent complaints center on slow pest-control response, broken gate access (linked to vehicle theft), and inconsistent enforcement of policies. One resident waited three months without a working key fob; another was denied an application fee refund after contradictory income guidance from two staff members. Noise, trash, and unsupervised guests until 3 a.m. have prompted safety concerns.
Half the reviewers call this a peaceful home with standout staff support, particularly manager Roger who handles maintenance quickly and goes above and beyond. The other half report serious pest infestations, poor unit cleanliness on move-in, and broken amenities-problems that management did not resolve, leaving renters to handle themselves.
Long-term residents praise fast maintenance, attentive staff, and clean facilities, but security concerns-especially persistent vandalism and lack of perimeter fencing-drove some away. Most report affordability and a welcoming community; a minority cite infrastructure gaps and unclear utility billing.
Eckhert Crossing divides sharply between visitors and residents. Prospective tenants consistently praise Erika and Nathan in the leasing office for warm, professional service, and early residents highlight modern finishes and responsive maintenance during the initial move-in phase. However, a troubling pattern emerges months in: multiple residents report serious security gaps (package theft, break-ins, burglaries), slow or missing notifications to residents when thefts occur, moisture and mold accumulation in units, and office unresponsiveness to follow-up requests after lease signing. Refund delays spanning months, cleanup lapses (poolside debris, elevator odors), and maintenance delays on urgent issues compound resident frustration. The leasing experience masks growing property management and maintenance execution problems once tenants are established. Three staff members (Nathan, Erika, and maintenance) receive consistent high praise for individual responsiveness. The gate, pool, and fitness center are described as professional amenities, but security breaches and lack of proactive notification suggest systemic gaps in day-to-day operations and resident safety prioritization. New residents and touring prospects see a shiny, well-staffed entry; long-term residents encounter an organization that appears to deprioritize problems once the lease is signed.
Last updated 2026-07-23