Greater San Antonio Apartment Complex Guide
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The Richland Apartments

Updated 2026-09-25 · 1,274 reviewed · 407 listed · Scored from 102 Google reviews · How we rank ›

3.3(102) 57 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsPet-Friendly Apartments
The Richland Apartments
Location
Northwest Side, San Antonio
Services
Luxury Apartments, Pet-Friendly Apartments
Reviews
102
Ranking
#222 in Luxury Apartments
Best for
Tenants valuing responsive leasing staff and a quiet, family-safe setting.

Google Business Profile is the source for the business data shown here, last checked 2026-09-25. Details taken from their website were fetched 2026-07-23.

What Residents Say

Half the reviews praise staff (especially Roger) for responsiveness and a calm, safe setting, backed up by quick maintenance and appealing grounds. The other half cite serious drawbacks: roaches, bugs, pool downtime, and dirty units on arrival that weren't addressed fairly, leaving some residents handling pest and cleaning problems on their own.

Praised for
  • friendly and responsive staff (especially Roger)
  • quick maintenance response
  • peaceful, quiet community
  • safe environment for families
  • attractive landscaping and grounds
Watch-outs
  • pest issues (roaches, bugs)
  • pool frequently closed or dirty
  • worn/not thoroughly cleaned units at move-in
  • unresponsive to pet-related cleanliness concerns
  • gate malfunction
responsive-managementfriendly-staffquiet-communitysafe-communitypest-problemsclean-facilities
Best for: Tenants valuing responsive leasing staff and a quiet, family-safe setting.
Think twice if: You're allergic to pets or sensitive to pests; past residents report roaches and ongoing bug issues not resolved fairly.

What This Community Gets Right

  • Staff (particularly leasing) known for responsiveness and help with applications
  • Fast maintenance response times
  • Quiet, safe community for families
  • Pet-friendly policy

Before You Tour

  • Roger (leasing staff) repeatedly mentioned for professionalism and responsiveness
  • Nicole also noted for communication
  • Pool frequent downtime reported
  • Roach infestation complaints unaddressed fairly
  • Maintenance requests resolved promptly according to positive reviews
  • One resident paid by cashier's check in person; payment later disputed as not received

Maintenance, Management & More

Pet-Friendly Apartments
Positive for pet-friendly policy; mixed on cleanliness follow-up after pet-related contamination at move-in.
Luxury Apartments
Attractive grounds and amenities appeal; worn unit condition and cleanliness on arrival detract from luxury positioning.

Compared to Nearby Communities

  • Rated 3.3 against a 3.77 average across the 328 luxury apartments businesses listed here.
  • Has more Google reviews than 33% of the businesses in this directory.

How This Score Was Calculated

How We Score
Star rating 0
Review volume 87
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Scores by Category

5
51
4
8
3
1
2
3
1
39

Common Renter Questions

What is Roger's role at The Richland Apartments?
Roger is a leasing agent known for handling applications, approvals, and ongoing resident support. Multiple reviewers name him specifically for responsiveness and professionalism.
Are pets welcome?
Yes, the complex markets itself as pet-friendly and allows pets according to their website.
Does the complex have a pool?
Yes, but one reviewer reported it was frequently closed or dirty during their 18-month stay, limiting actual use.

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Leasing staff earn strong praise for professionalism and patience, and the apartments themselves are modern and well-maintained cosmetically. Residents and touring prospects who interact with Erika, Nathan, or Katie report smooth, helpful experiences. The tension arises after move-in. Multiple residents describe mold, inadequate ventilation, gate failures lasting months, recurring package and car thefts, and an unresponsive property manager (mentioned as Cordrey) who does not return calls or emails. Deposit refunds and referral fees go unresolved for months. While some residents report quick maintenance responses, others say maintenance never arrives. Management rarely informs residents of break-ins or storage thefts until residents discover them.

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Long-term residents and first-time renters consistently praise staff responsiveness and value, with maintenance staff like Mike and office team members earning specific recognition. However, a vocal segment reports serious gaps between rule enforcement and actual maintenance: broken gates exposing residents to theft, structural issues left unresolved for months, poor weatherproofing, and security concerns (vandalism, break-ins) that management has declined to address. Staff quality cannot overcome the property infrastructure complaints.

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Last updated 2026-09-25