Greater San Antonio Apartment Complex Guide
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Trails of Elm Creek

Updated 2026-08-23 · 1,344 reviewed · 419 listed · Scored from 145 Google reviews · How we rank ›

3.5(145) 58 composite score See reviews on Google ✓ Google-verified Publishes prices
Student HousingLuxury Apartments
Trails of Elm Creek
Services
Student Housing, Luxury Apartments
Reviews
145

What Residents Say

Long-term residents report satisfaction and good neighborliness, but recent reviews reveal systemic problems. Water outages, broken appliances, mold, and slow repairs frustrate tenants. Multiple reports of security lapses, theft, and crime have eroded confidence in management's commitment to resident safety.

Praised for
  • long-term residents satisfied
  • quick maintenance response (when it happens)
  • quiet setting
  • courteous staff
  • good location
Watch-outs
  • slow or incomplete repairs
  • water shutoffs and plumbing failures
  • mold and maintenance delays
  • poor security and crime incidents
  • broken laundry machines
  • undisclosed fees
  • safety concerns
responsive-managementslow-maintenance-responseunresponsive-officequiet-communityclean-facilitiespest-problemshidden-feessafe-communitypackage-theft
Best for: long-term residents comfortable navigating maintenance delays and utility issues
Think twice if: security concerns, water outages, laundry breakdowns, slow repairs, and undisclosed fees have driven recent departures; ask about recent safety improvements before committing

What This Community Gets Right

  • pet-friendly amenities
  • resort pool and outdoor recreation
  • established community with long-term residents
  • near heart of San Antonio

Before You Tour

  • Management staff member named Alexis mentioned
  • Recurring water shutoffs with little warning
  • Mold reported in multiple units
  • Laundry machines frequently non-functional
  • Management changed hands multiple times; recent turnover created tenant frustration
  • Bullet holes found in building; shooting incidents reported
  • Lease early-exit disputes involving collections
  • Gated access mentioned but security vulnerabilities noted

Maintenance, Management & More

Student Housing
Long-term student residents praise community, but recent safety incidents and infrastructure problems undermine the appeal.
Luxury Apartments
Pool and amenities attract residents, but uninvolved management, water failures, and crime reports contradict luxury positioning.

Compared to Nearby Communities

  • Rated 3.5 against a 3.71 average across the 105 student housing businesses listed here.
  • Has more Google reviews than 47% of the businesses in this directory.

How This Score Was Calculated

How We Score
Star rating 2
Review volume 94
Review recency 100
Review sentiment 44
Profile completeness 100
Verification 30

Scores by Category

5
72
4
11
3
13
2
12
1
37

Common Renter Questions

Are pets allowed?
Yes; the complex lists itself as pet-friendly and includes a dog park and dog stations, though some residents report insufficient station coverage.
What does the lease promotion offer?
Six weeks free on lease terms; application and admin fee is $99.
Is there on-site laundry?
Yes, but recent reviews report frequent machine breakdowns and theft from washers and dryers. Consider having a backup plan.

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Parc at Wall Street Apartments
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Parc at Wall Street Apartments

3.8(201)✓ Google-verified

Most residents praise the responsive management and quick maintenance, with staff members like Nick, Melanie, Lacey, and McKenna consistently mentioned for going the extra mile. The complex attracts long-term residents who value the established landscaping, quiet neighborhood feel, and willingness of staff to resolve issues fast. Drawbacks surface in pest complaints from specific buildings and criticism of parking scarcity, which affects those arriving after 7 pm or with mobility limitations. A few reviewers note inconsistent front desk behavior, though the broader maintenance and leasing team earns strong loyalty and repeat renewals.

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Waters At Elm Creek
77

Waters At Elm Creek

4.3(204)✓ Google-verifiedPublishes prices

Most residents praise the staff for responsiveness and care, with Susan and Myra named repeatedly for handling leasing, move-ins, and resident concerns quickly. One long-term tenant raised serious concerns about management fairness, safety issues in units (rusted/stained sinks), and noise enforcement, though another resident questioned that reviewer's credibility. The spread reflects a stark divide: nearly all recent five-star reviews celebrate the community and team, while the two-star complaints center on management conduct and unit conditions. The complex offers a range of floor plans and amenities, from resort-style pool to dog park. Their website claims a $99 first-month move-in special for new 12-month leases. Staff members Susan, Sarena, Myra, and Julissa are named in reviews for leasing support and ongoing responsiveness. Concerns about noise enforcement and maintenance responsiveness deserve attention before signing.

Luxury Apartments
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Woods of Elm Creek
65

Woods of Elm Creek

4.1(87)✓ Google-verified

Management staff Danielle, Shelby, and Michelle earn consistent praise for attentive, compassionate service, and the maintenance team (Andrew, Al, Alfred) resolve issues quickly. Residents value the spacious layouts and quiet wooded location. However, vehicle break-ins recur in the parking lot, and management's response to safety concerns has been dismissive. One recent resident reported a bedroom window break-in attempt and felt abandoned; another struggled with an unfinished unit and poor leasing process.

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Last updated 2026-08-23