The Henry B Apartments
Maintenance standouts Robert and Mario earn five-star praise for quick response and professionalism, but new management since July has fractured the community. Residents report persistent green pool water, cockroach infestations that staff cannot resolve, months-long waits on AC repairs, and unresponsive communication on billing issues. Applicants describe being ghosted during the lease process, then pressured by staff who did not honor promised refunds. The split is stark: 62% five-star reviews favour the maintenance team, while 30% one-to-two-star reviews cite management failings, property decay, and lack of follow-through on resident concerns. Staff inconsistency defines the experience here. Leasing and management act as different entities from maintenance; those in admin have mishandled application refunds, ignored office visits on rent disputes, and communicated poorly during a systems transition. The property itself shows neglect: dog park bags run out for months, the pool requires constant correction, and pest issues persist despite resident requests. Corporate housing hunters expecting stability should note the recent upheaval has not yet stabilized.
