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The Henry B Apartments

Updated 2026-09-25 · 1,274 reviewed · 407 listed · Scored from 326 Google reviews · How we rank ›

3.7(326) 63 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury ApartmentsPet-Friendly Apartments
The Henry B Apartments
Location
San Antonio
Services
Luxury Apartments, Pet-Friendly Apartments
Reviews
326
Ranking
#98 in Luxury Apartments
Best for
people moving into a clean apartment who can tolerate slow resolution of maintenance issues.

Google Business Profile is the source for the business data shown here, last checked 2026-09-25. Details taken from their website were fetched 2026-07-23.

What Residents Say

Since new management took over in June 2026, the property has split into two distinct experiences. Leasing staff, particularly Kasey and Amin, receive consistent praise for professionalism and kindness; move-in quality is clean and welcoming. However, chronic issues plague residents: foundation flooding in unit 507 unresolved a year later, green pool, neglected landscaping, valet trash not delivered, and management unresponsive to formal complaints and repair requests. The transition created systemic chaos, with applicants left without contact for weeks and promises about application fees forgotten.

Management appears aware of problems but slow to act. Some residents praise recent improvements in morale under new leadership; others report ongoing neglect, unprofessional office conduct, and minimal compensation for serious losses. The complex is caught between better leasing experiences and frustrating maintenance and management failures that leave long-term tenants questioning whether the facility cares.

Recent shift: New management in June 2026 initially blamed for chaos (communication blackouts, systems failures) but is now receiving mixed credit for improved resident morale and increased responsiveness under manager Kasey D. However, long-standing maintenance and structural problems (flooding, pool, grounds) remain unresolved, suggesting management transition has not fixed core operational issues.

Praised for
  • friendly and welcoming leasing staff
  • responsive management under new leadership
  • quick maintenance responses
  • clean apartments at move-in
Watch-outs
  • flooding and foundation damage unresolved for months
  • communication breakdowns during management transition
  • green pool and neglected grounds
  • inconsistent follow-through on promises
responsive-managementpoor-communicationslow-maintenance-responsefriendly-staffoverpricedunresponsive-office
Best for: people moving into a clean apartment who can tolerate slow resolution of maintenance issues.
Think twice if: You experience water damage or need urgent repairs; flooding has gone unresolved for over a year with minimal compensation.

What This Community Gets Right

  • strong leasing team professionalism
  • responsive maintenance in some cases
  • apartment quality at move-in
  • improved morale under current management

Before You Tour

  • New management company took over June 2026, replacing previous operator
  • Leasing agents Kasey D and Amin frequently named in positive reviews for customer service
  • Maintenance staff Robert praised for quick response
  • Manager Rick noted for front-office greeting and helpfulness
  • Unit 507 experienced complete flooding and unit reconstruction with ongoing flood risk
  • Green pool reported multiple times as unusable
  • Valet trash service charged but not consistently delivered
  • Fire extinguisher inspection performed with no units provided to residents

Maintenance, Management & More

Luxury Apartments
Leasing and move-in praised; maintenance delays and unresolved structural issues are major complaints for long-term residents.
Pet-Friendly Apartments
Dog park mentioned as amenity; one review noted dog park had no waste bags and was unmaintained.

Compared to Nearby Communities

  • Rated 3.7 against a 3.77 average across the 328 luxury apartments businesses listed here.
  • Has more Google reviews than 88% of the businesses in this directory.

How This Score Was Calculated

How We Score
Star rating 14
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Scores by Category

5
201
4
17
3
11
2
11
1
86

Common Renter Questions

What happens if my apartment floods?
A year-long case of unit 507 flooding shows the complex was slow to address water damage and offered $450 total compensation for complete apartment loss and belongings, with no compensation for rent or additional support. The review suggests this is an unresolved systemic issue related to foundation damage.
Do you have a dog park?
Yes. One recent review noted the dog park had no waste bags and was unmaintained, though the business lists a dog park as an amenity on their website.
How quickly does maintenance respond?
Responses vary widely. Some residents report maintenance completed in minutes, while others waited two months on A/C repairs and over a year on flooding issues.

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Last updated 2026-09-25