Maintenance staff respond quickly and residents praise the physical look of units and grounds, but persistent gate failures leave the community vulnerable to theft and break-ins. Office staff are difficult to reach, security deposits face heavy deductions with little explanation, and key amenities like the pool have been closed for months. A fence-sitting complex: good building bones and reliable repairs undercut by management inattention and security lapses that affect daily life.
Recent shift: New management took over within the last few years; residents report a sharp drop in service quality, office staffing, and gate maintenance since then. The pool closure since January 2025 is a recent, unresolved issue.
Over three years, residents praise Stone Chase for its quiet, well-maintained grounds and staff who solve problems fast. Javier and the maintenance crew (Jeff and Erick) stand out for their speed, attitude, and genuine care, though some note the units themselves look dated.
Five-star reviews consistently praise Madeira's responsive maintenance team, especially Geno, and engaged management led by Selinda and Felicia. The quiet Northeast Side location, clean grounds, dog park, and pool draw long-term residents. The main caveat is sporadic reports of roach infestations over several years; some tenants found the non-refundable pet deposit frustrating when damages occurred.
Living here often means battling unresolved pest and mold problems while facing an unresponsive office. When maintenance does show up, some staff like Jacinto perform well, but systemic issues-roaches in walls, wet-sealed mold, broken appliances-persist unchecked for months. Residents report feeling disrespected and gaslit when raising complaints. Amenities advertised online remain largely unavailable: the pool stays shut for weeks on end, the gym requires special permission even during posted hours, and fitness equipment sits broken. Leasing tours are friendly, but the contract period reveals a stark shift in how the office treats tenants versus prospects.
Last updated 2026-07-23