Maintenance here deserves the praise it gets: they respond fast and explain problems clearly. The physical space is well kept, and facilities like the gym and pool area look good. But the property has a reputation problem. The gate has been broken for extended periods, making it easy for thieves, and the office seems overwhelmed: phones go unanswered, security deposits get tied up for months, and management blames residents for their own break-ins. The guest and towing policies are brutal, with visitors sometimes towed even with passes. The pool, a key selling point, has been closed since January with no timeline for reopening. These operational failures and communication gaps wear down what should be a solid complex.
For pet owners specifically, the dog park draws praise, and the property genuinely feels cared for day-to-day. But weigh the amenity closures, the difficulty reaching the office, and the towing risks if you have frequent visitors or need to accommodate guests' cars.
Over three years, residents praise Stone Chase for its quiet, well-maintained grounds and staff who solve problems fast. Javier and the maintenance crew (Jeff and Erick) stand out for their speed, attitude, and genuine care, though some note the units themselves look dated.
Strong management and quick maintenance dominate positive experiences. Staff like Selinda, Geno, Felicia, and Teresa earn repeated praise for responsiveness and genuine care. The dog park, pool, and well-kept grounds appeal to long-term residents. Persistent roach issues and a strict pet deposit policy undercut otherwise solid value. Most concerns are minor and location-specific.
Cielo has loyal fans who praise its maintenance team, especially technician Jacinto, and the spacious layout and pet areas. However, serious problems undermine the experience: roaches and mice infest units despite monthly pest control charges, mold lingers untreated, and staff responses range from dismissive to hostile-including accusations of workplace violence. Leasing office calls often go unanswered or are cut short.
Last updated 2026-08-23