Greater San Antonio Apartment Complex Guide
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The Viridian

Updated 2026-09-25 · 1,274 reviewed · 407 listed · Scored from 387 Google reviews · How we rank ›

4.4(387) 72 composite score See reviews on Google ✓ Google-verified
Pet-Friendly ApartmentsLuxury ApartmentsGated & Secured Communities
The Viridian
Location
Northeast Side, San Antonio
Services
Pet-Friendly Apartments, Luxury Apartments, Gated & Secured Communities
Reviews
387
Ranking
#32 in Pet-Friendly Apartments
Best for
Military-connected professionals working nearby who prioritize quick maintenance response over social amenities.

Google Business Profile is the source for the business data shown here, last checked 2026-09-25. Details taken from their website were fetched 2026-08-23.

What Residents Say

The Viridian draws residents with well-designed units and a responsive maintenance crew, but living here involves navigating serious operational headaches. Guest access is heavily restricted, the security gates have failed repeatedly (leaving the gated community vulnerable to car break-ins for extended stretches), and the pool has sat closed for months without communication on reopening, which nullifies a key paid amenity.

The leasing experience varies widely: some praise staff like Roxane, while others report dismissive treatment and hard-to-reach management. Long-standing issues include year-round gnat infestations, overflowing trash compactors left broken for weeks, and disputes over move-out carpet charges that escalated to debt collection despite claimed extensions. Maintenance responds quickly, but systemic problems go unresolved.

Praised for
  • responsive maintenance team
  • friendly staff in leasing
  • attractive apartments and facilities
  • quick problem resolution
Watch-outs
  • persistent pest problems (gnats)
  • broken entrance gates for extended periods
  • poor guest parking and restrictive visitor policies
  • pool closed for months with no timeline
  • unresponsive office management
  • vehicle break-ins and security failures
  • high move-out charges disputed
  • parking and traffic flow issues
responsive-managementpoor-communicationslow-maintenance-responsefriendly-staffunresponsive-officeparking-issuesamenity-quality
Best for: Military-connected professionals working nearby who prioritize quick maintenance response over social amenities.
Think twice if: Guest policies are unusually restrictive (8 days per month, 2 consecutive-day max), security gates have failed for months at a stretch, and the pool amenity has been offline for months with no reopening date.

What This Community Gets Right

  • responsive maintenance team addresses requests quickly
  • attractive apartment layouts and finishes
  • pool and fitness center
  • pet-friendly community

Before You Tour

  • Maintenance responds within minutes to work requests
  • Leasing staff performance varies (Roxane praised by some, criticized by others)
  • Gnat infestation reported year-round despite pest control calls; residents spent over $100 on deterrent lights
  • Pool closed since January with no timeline communicated
  • Entrance gates non-functional for extended periods (described as open 80% of the time during one resident's stay)
  • Trash compactors left broken for 2+ weeks; trash overflowed into parking lots
  • Dispute over carpet replacement charge escalated to debt collection despite resident claim of extension; final charge $600
  • Move-out security deposit disputes unresolved after 60+ days

Maintenance, Management & More

Pet-Friendly Apartments
Pet-friendly advertised and welcome, but gnat infestation year-round affected pet-owning residents significantly; carpet damage dispute centered on pet scratching.
Luxury Apartments
Attractive units and finishes praised, but amenity quality undermined by closed pool for months and trash compactor failures.
Gated & Secured Communities
Security gates failed repeatedly (80% non-functional during one resident's tenure), resulting in vehicle break-ins, open access to solicitors, and resident security concerns despite gated-community premium.

Compared to Nearby Communities

  • Rated 4.4 against a 3.78 average across the 313 pet-friendly apartments businesses listed here.
  • Has more Google reviews than 94% of the businesses in this directory.

Most Mentioned in Reviews

helpful staffpoolkind staffcleanlinessleasing specialistdog parkfloor planbeautiful apartmentsgymgated community

How This Score Was Calculated

How We Score
Star rating 57
Review volume 100
Review recency 100
Review sentiment 40
Profile completeness 100
Verification 30

Scores by Category

5
307
4
14
3
11
2
11
1
44

Common Renter Questions

Can I have guests stay overnight on short notice?
No. Guests are limited to 8 days per month and 2 consecutive days maximum. Visitor passes are not available online or after-hours; off-hours guests must find space at the office parking lot.
Is the pool open year-round?
The pool has been closed since January with no timeline provided for reopening. Barbecue grills are located in the pool area and are also inaccessible while it is closed.
How fast is maintenance response?
Maintenance typically responds within minutes to work requests and is noted for friendly service.

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Last updated 2026-09-25