Google Business Profile is the source for the business data shown here, last checked 2026-09-25. Details taken from their website were fetched 2026-07-23.
The leasing office, especially Amy Cervantes and Aimee Pineda, earns consistent praise for clear explanations and patience during tours and sign-ups. Move-in specials are competitive, and one building manager has handled tenant emergencies well. However, the complex struggles with structural and pest problems that management refuses to address: mold, rats, roaches, and persistent AC failures recur across multiple recent reviews. Tenants report ignored maintenance requests, dismissive responses to health hazards, and misleading online photos. The stark split between front-office warmth and back-end negligence suggests good intentions at lease-signing do not translate to livable conditions.
One positive outlier noted the complex works for budget tenants if they set expectations low; another praised the peaceful atmosphere and staff effort. Yet fire ants, three-year rat infestations, water leaks soaking elderly residents' apartments, and falling moldy ceilings paint a pattern of deferred maintenance that contradicts the luxury category and undermines the pet-friendly promise.
Stone Chase delivers a calm, well-maintained living space backed by staff who remember names and solve problems fast. Javier and Hailey handle leasing and transfers with genuine care; maintenance teams (Jeff, Erick) respond quickly to work orders. Some units show age, and one resident reported a deposit dispute with a leasing agent.
Most residents praise the clean, gated complex and specific staff members like Katie Smiley and Dayarlin for helpfulness, plus amenities like the pool and fitness center. However, many report serious issues: AC repairs taking a week or longer without adequate cooling, a water heater left broken for four months, lost rent payments and deposits, privacy violations, thin walls with constant noise and dog barking, package and personal item theft, and poor office communication that leaves requests unresolved for months.
The Viridian draws residents with well-designed units and a responsive maintenance crew, but living here involves navigating serious operational headaches. Guest access is heavily restricted, the security gates have failed repeatedly (leaving the gated community vulnerable to car break-ins for extended stretches), and the pool has sat closed for months without communication on reopening, which nullifies a key paid amenity. The leasing experience varies widely: some praise staff like Roxane, while others report dismissive treatment and hard-to-reach management. Long-standing issues include year-round gnat infestations, overflowing trash compactors left broken for weeks, and disputes over move-out carpet charges that escalated to debt collection despite claimed extensions. Maintenance responds quickly, but systemic problems go unresolved.
Last updated 2026-09-25