Google Business Profile is the source for the business data shown here, last checked 2026-09-25. Details taken from their website were fetched 2026-07-23.
Most residents praise the clean, gated complex and specific staff members like Katie Smiley and Dayarlin for helpfulness, plus amenities like the pool and fitness center. However, many report serious issues: AC repairs taking a week or longer without adequate cooling, a water heater left broken for four months, lost rent payments and deposits, privacy violations, thin walls with constant noise and dog barking, package and personal item theft, and poor office communication that leaves requests unresolved for months.
Stone Chase delivers a calm, well-maintained living space backed by staff who remember names and solve problems fast. Javier and Hailey handle leasing and transfers with genuine care; maintenance teams (Jeff, Erick) respond quickly to work orders. Some units show age, and one resident reported a deposit dispute with a leasing agent.
The leasing office, especially Amy Cervantes and Aimee Pineda, earns consistent praise for clear explanations and patience during tours and sign-ups. Move-in specials are competitive, and one building manager has handled tenant emergencies well. However, the complex struggles with structural and pest problems that management refuses to address: mold, rats, roaches, and persistent AC failures recur across multiple recent reviews. Tenants report ignored maintenance requests, dismissive responses to health hazards, and misleading online photos. The stark split between front-office warmth and back-end negligence suggests good intentions at lease-signing do not translate to livable conditions. One positive outlier noted the complex works for budget tenants if they set expectations low; another praised the peaceful atmosphere and staff effort. Yet fire ants, three-year rat infestations, water leaks soaking elderly residents' apartments, and falling moldy ceilings paint a pattern of deferred maintenance that contradicts the luxury category and undermines the pet-friendly promise.
Sedona Canyon delivers strong front-office hospitality, with tenants consistently praising Tatiana, Maria, and the leasing team for warmth and professionalism. Move-ins run smooth and the community feels welcoming. However, serious maintenance gaps undermine this: residents report year-long AC failures marked complete without fixing, widespread rat infestations addressed only with glue traps, and inconsistent follow-up. One leasing agent showed dismissiveness during a tour. Staff reliability varies noticeably by role and shift. Emergency maintenance staff work harder than the system allows. Property management prioritized parking-lot repainting over pest control and AC repair. Some residents faced towed vehicles for expired tags with no advance warning and unreachable office staff.
Last updated 2026-09-25