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Palladium Crestway

Updated 2026-07-23 · 1,329 reviewed · 397 listed · Scored from 38 Google reviews · How we rank ›

4.2(38) 62 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury Apartments
Palladium Crestway
Service
Luxury Apartments
Reviews
38

What Residents Say

Palladium Crestway attracts residents drawn to modern finishes and a safe gated setting. Staff earn repeated praise, especially Katie Smiley, Anna, Ira, and Dayarlin, who help navigate applications smoothly. The trade-off: walls transmit sound heavily, neighbors often disruptive, and maintenance backlogs frustrate tenants. Security lapses leave packages missing and personal items vulnerable. Pool and fitness amenities deliver value, but administrative friction and unresolved plumbing delays sour the experience for those expecting luxury responsiveness.

Praised for
  • friendly and responsive staff
  • clean, well-maintained apartments
  • quality amenities (pool, fitness center, dog park)
  • helpful management with named staff
Watch-outs
  • slow maintenance response and unresolved issues
  • thin walls and noise from neighbors
  • poor security and package/item theft
  • administrative problems and communication gaps
responsive-managementwell-maintained-groundsnoisy-neighborsclean-facilitiesquick-maintenancefriendly-staffsafe-communitypackage-theft
Best for: Professionals seeking gated luxury in Northeast San Antonio who prioritize staff service over soundproofing.
Think twice if: Sound-sensitive tenants or those needing frequent maintenance should request ground-floor units and submit work orders in writing; thin walls and delayed repairs are recurring issues.

What This Community Gets Right

  • Gated community with security
  • Modern, clean apartments
  • Named staff (Katie Smiley, Anna, Ira, Dayarlin) praised for helpfulness
  • Full amenity set: pool, fitness center, business center, dog park

Before You Tour

  • Katie Smiley, Anna, Ira, and Dayarlin noted as exceptional staff members
  • Maintenance worker praised for honesty and troubleshooting; paper work orders processed faster than text requests
  • ESA animals still charged pet fees despite documentation
  • Water leak in master bedroom unresolved for months despite multiple office visits
  • Package theft and personal item theft documented in hallways
  • Dog park described as too small for complex size

Maintenance, Management & More

Luxury Apartments
Modern finishes and amenities praised, but thin walls, noise issues, and slow maintenance undermine premium feel.

Compared to Nearby Communities

  • Rated 4.2 against a 3.81 average across the 243 luxury apartments businesses listed here.
  • Has more Google reviews than 12% of the businesses in this directory.

Most Mentioned in Reviews

game roombeautiful apartmentsexercise roombeautiful propertyquality livingconstructioncleanlinessleasepoolnice workers

How This Score Was Calculated

How We Score
Star rating 35
Review volume 69
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Scores by Category

5
26
4
3
3
5
2
0
1
4

Common Renter Questions

Are pets allowed?
Yes. Pet rent is $15/month per pet, deposit is $200, plus a $250 non-refundable fee.
Does Palladium Crestway have a dog park?
Yes, there is a dog park on-site, though some residents note it is small.
What is the best way to request maintenance?
Submit a paper form in the office; this gets faster response than text requests alone.
Request a quote

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Last updated 2026-07-23