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Sedona Canyon

Updated 2026-09-25 · 1,274 reviewed · 407 listed · Scored from 457 Google reviews · How we rank ›

3.9(457) 66 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsPet-Friendly Apartments
Sedona Canyon
Location
San Antonio International Airport Vicinity, San Antonio
Services
Luxury Apartments, Pet-Friendly Apartments
Reviews
457
Ranking
#190 in Luxury Apartments
Best for
Pet owners and renters prioritizing friendly front-office service during move-in.

Google Business Profile is the source for the business data shown here, last checked 2026-09-25. Details taken from their website were fetched 2026-07-23.

What Residents Say

Sedona Canyon delivers strong front-office hospitality, with tenants consistently praising Tatiana, Maria, and the leasing team for warmth and professionalism. Move-ins run smooth and the community feels welcoming. However, serious maintenance gaps undermine this: residents report year-long AC failures marked complete without fixing, widespread rat infestations addressed only with glue traps, and inconsistent follow-up. One leasing agent showed dismissiveness during a tour. Staff reliability varies noticeably by role and shift.

Emergency maintenance staff work harder than the system allows. Property management prioritized parking-lot repainting over pest control and AC repair. Some residents faced towed vehicles for expired tags with no advance warning and unreachable office staff.

Praised for
  • staff friendliness and attentiveness, especially named managers
  • welcoming community atmosphere
  • quick leasing and move-in process
  • property upkeep and curb appeal
Watch-outs
  • unresolved pest control and rat infestations
  • chronic AC failures and slow maintenance response
  • inconsistent customer service and rudeness from some staff
  • car towing for expired registration without notice
responsive-managementpoor-communicationquick-maintenanceslow-maintenance-responsefriendly-staffpest-problemswell-maintained-groundsunresponsive-office
Best for: Pet owners and renters prioritizing friendly front-office service during move-in.
Think twice if: You rely on responsive maintenance for AC or pest issues, or need reliable office phone access and consistent towing policies.

What This Community Gets Right

  • Tatiana and Maria consistently deliver personal, attentive leasing service
  • smooth move-in paperwork and quick tours
  • resort-style pool, bark park, and private outdoor spaces
  • bilingual staff support

Before You Tour

  • Tatiana (leasing agent) praised across multiple reviews for professionalism, bilingual support, and detailed help
  • Maria/Maria Rice (property manager) noted for going above-and-beyond for community care
  • Maintenance team described as trying hard despite systemic constraints
  • AC units given window units as band-aid fixes rather than replacement
  • Residents addressed pest infestations with glue traps instead of professional pest control
  • Towing enforced for expired vehicle registration with no prior notice; residents had cars towed twice in one month
  • Management reprioritized parking-lot repainting over active AC and pest complaints

Maintenance, Management & More

Luxury Apartments
Beautiful community and welcoming atmosphere, but chronic unresolved maintenance issues (AC, pests) undermine the luxury feel.
Pet-Friendly Apartments
Bark park available; residents did not report issues specific to pet policies or pet amenities.

Compared to Nearby Communities

  • Rated 3.9 against a 3.77 average across the 328 luxury apartments businesses listed here.
  • Has more Google reviews than 96% of the businesses in this directory.

Most Mentioned in Reviews

welcoming atmospherelease renewalclean groundsupkeeppest controlhelpful staffkind staffemergency maintenancegenuine and caringresident care

How This Score Was Calculated

How We Score
Star rating 26
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Scores by Category

5
296
4
32
3
14
2
14
1
101

Common Renter Questions

Is the leasing office staff responsive during tours?
Tatiana is widely praised for attentive, professional tours. One reviewer reported dismissiveness and refusal of a scheduled tour from another agent; experiences vary by staff member and time.
How quickly do maintenance requests get addressed?
Emergency maintenance staff are helpful and prompt, but residents report maintenance requests marked complete without actual repairs (especially AC). Some issues waited over a year unresolved.
Are pets welcome, and what's available for them?
Yes, the complex welcomes pets and has a bark park. One resident praised the safe, tranquil environment for families with pets.

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Last updated 2026-09-25