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Stone Chase

Updated 2026-09-25 · 1,274 reviewed · 407 listed · Scored from 164 Google reviews · How we rank ›

4.0(164) 73 composite score See reviews on Google ✓ Google-verified
Pet-Friendly ApartmentsLuxury Apartments
Stone Chase
Location
Northeast Side, San Antonio
Services
Pet-Friendly Apartments, Luxury Apartments
Reviews
164
Ranking
#26 in Pet-Friendly Apartments
Best for
Pet owners seeking calm apartments with attentive, personable management and fast maintenance.

Google Business Profile is the source for the business data shown here, last checked 2026-09-25. Details taken from their website were fetched 2026-08-23.

What Residents Say

Stone Chase delivers a calm, well-maintained living space backed by staff who remember names and solve problems fast. Javier and Hailey handle leasing and transfers with genuine care; maintenance teams (Jeff, Erick) respond quickly to work orders. Some units show age, and one resident reported a deposit dispute with a leasing agent.

Praised for
  • friendly and welcoming staff
  • quick maintenance response
  • smooth moving and leasing process
  • quiet community
  • named staff go above and beyond
Watch-outs
  • units appear dated
  • security deposit dispute with leasing agent
responsive-managementfriendly-staffquiet-communitywell-maintained-groundsvalue-for-money
Best for: Pet owners seeking calm apartments with attentive, personable management and fast maintenance.
Think twice if: Units are older and have shown cosmetic wear; clarify security deposit terms before signing.

What This Community Gets Right

  • responsive named staff (Javier, Hailey, Jeff, Erick)
  • quick maintenance turnaround on work orders
  • smooth leasing and move-in process
  • quiet, peaceful setting

Before You Tour

  • Staff members Javier, Hailey, Jeff, and Erick named across multiple reviews for exceptional service
  • Maintenance teams respond quickly to work orders
  • Move-in process described as smooth and easy
  • One resident reported cosmetic wear on units
  • One dispute involving security deposit terms with a leasing agent

Maintenance, Management & More

Pet-Friendly Apartments
Dog park and pet-friendly policy praised; no complaints about pet policies reported.
Luxury Apartments
Amenities (pool, balconies, in-unit washer-dryer) appreciated, but units noted as appearing older; not positioned as luxury by reviewers.

Compared to Nearby Communities

  • Rated 4 against a 3.78 average across the 313 pet-friendly apartments businesses listed here.
  • Has more Google reviews than 52% of the businesses in this directory.

Most Mentioned in Reviews

quiet communitywelcoming staffmoving processquick maintenancedog parkhelpful staffproblem resolutionwork orderscatscaring

How This Score Was Calculated

How We Score
Star rating 31
Review volume 96
Review recency 100
Review sentiment 70
Profile completeness 100
Verification 30

Scores by Category

5
97
4
25
3
14
2
4
1
24

Common Renter Questions

How fast does maintenance respond to work orders?
Residents report quick turnaround; maintenance staff handle requests promptly with good attitude.
Is Stone Chase pet-friendly?
Yes. The property has a dog park and welcomes pets.
Can I change units after I move in?
Yes, management can work with you on unit transfers; speak to the office for details.

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The leasing office, especially Amy Cervantes and Aimee Pineda, earns consistent praise for clear explanations and patience during tours and sign-ups. Move-in specials are competitive, and one building manager has handled tenant emergencies well. However, the complex struggles with structural and pest problems that management refuses to address: mold, rats, roaches, and persistent AC failures recur across multiple recent reviews. Tenants report ignored maintenance requests, dismissive responses to health hazards, and misleading online photos. The stark split between front-office warmth and back-end negligence suggests good intentions at lease-signing do not translate to livable conditions. One positive outlier noted the complex works for budget tenants if they set expectations low; another praised the peaceful atmosphere and staff effort. Yet fire ants, three-year rat infestations, water leaks soaking elderly residents' apartments, and falling moldy ceilings paint a pattern of deferred maintenance that contradicts the luxury category and undermines the pet-friendly promise.

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Most residents praise the clean, gated complex and specific staff members like Katie Smiley and Dayarlin for helpfulness, plus amenities like the pool and fitness center. However, many report serious issues: AC repairs taking a week or longer without adequate cooling, a water heater left broken for four months, lost rent payments and deposits, privacy violations, thin walls with constant noise and dog barking, package and personal item theft, and poor office communication that leaves requests unresolved for months.

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Brixton splits sharply: five-star reviews praise leasing staff like Alexis and Daija for responsiveness during sign-up, while one- and two-star reviews dominate post-move experience. Tenants report mold coating walls and ceilings, AC failures lasting months with work orders marked complete despite no work done, water shut off without notice (sometimes multiple times per week), and unresponsive office after lease signing. Security deposit recovery takes months with no reply to calls or emails. Maintenance appears overwhelmed or ineffective, and property managers cycle out frequently. A handful of residents report positive maintenance and no complaints, but they are vastly outnumbered. Units arrive visibly dirty or with prior tenant belongings still present. Trash accumulates for days. Washer-dryer connections corrode, dishwashers leak and mold, and windows seal poorly. Tenants cite Texas Property Code violations for water interruption without notice. Pest problems (roaches, wasps, theft in common areas) persist unchecked. Many residents describe high stress and regret; several note amenities like pools and fitness center exist but feel dated or poorly maintained relative to the rent charged.

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Last updated 2026-09-25