Greater San Antonio Apartment Complex Guide
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The Riley

Updated 2026-09-25 · 1,274 reviewed · 407 listed · Scored from 112 Google reviews · How we rank ›

3.1(112) 57 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsPet-Friendly Apartments
The Riley
Location
Northwest Side, San Antonio
Services
Luxury Apartments, Pet-Friendly Apartments
Reviews
112
Ranking
#173 in Luxury Apartments
Best for
Prospective tenants valuing a caring, attentive leasing team willing to work through apartment placement details.

Google Business Profile is the source for the business data shown here, last checked 2026-09-25. Details taken from their website were fetched 2026-08-23.

What Residents Say

New management has earned strong praise for friendliness and going beyond the job-staff members name-checked for removing lizards and welcoming new residents with genuine care. Norma, Ashlie, Melanie, and Latoya get repeated recognition for building a warm community feel.

Tenants on the other side report serious safety issues: break-ins, car vandalism, neighbor harassment, and management refusal to release leases despite police reports. Complaints span mold, water leaks, potholes, boarded-up units, roaches, and a large dangerous hole. Many cite slow or no maintenance response. Multiple reviewers mention excessive fees (trash, admin, pest control, $100 late fees on day one) and allege the property cannot pass inspection or accept government assistance.

Praised for
  • welcoming and caring staff
  • responsive new management
  • personal attention to resident safety
  • patient leasing team
Watch-outs
  • safety concerns and crime
  • unresponsive office and maintenance
  • mold, water damage, and poor maintenance
  • excessive hidden fees
  • property condition deteriorating
responsive-managementpoor-communicationclean-facilitiespest-problemsslow-maintenance-responsefriendly-staffsafe-communityparking-issueshidden-feesoverpriced
Best for: Prospective tenants valuing a caring, attentive leasing team willing to work through apartment placement details.
Think twice if: Safety concerns (break-ins, vandalism, neighbor harassment) and chronic maintenance delays are deal-breakers. Property inspection may be an issue for those needing government housing assistance.

What This Community Gets Right

  • new management staff earn personal recognition for going above job duties
  • long-term tenant retention under current leadership
  • amenities include fitness center, pool, clothing care center

Before You Tour

  • Norma Reyes (Property Manager) recognized for professional, devoted leadership over 20+ years of tenant tenure
  • Ashlie, Melanie, Nora, Latoya named for staff friendliness and willingness to handle non-standard requests
  • One tenant reports 20-year tenure since property was formerly Turtle Creek Apts
  • $100 late fee charged on first day of lateness
  • Car towed for unregistered vehicle; registration page reportedly unavailable and office closed weekends
  • Complaints of mold, water damage, potholes, boarded-up units, roaches, large dangerous hole on property
  • Management allegedly denied lease termination despite resident police report and safety concerns

Maintenance, Management & More

Luxury Apartments
New management warmly welcomed but long-standing maintenance, safety, and property condition complaints persist
Pet-Friendly Apartments
Pet-friendly status offered; no specific pet amenity or experience complaints voiced in reviews

Compared to Nearby Communities

  • Rated 3.1 against a 3.77 average across the 328 luxury apartments businesses listed here.
  • Has more Google reviews than 36% of the businesses in this directory.

How This Score Was Calculated

How We Score
Star rating 0
Review volume 89
Review recency 100
Review sentiment 45
Profile completeness 100
Verification 30

Scores by Category

5
54
4
5
3
1
2
1
1
51

Common Renter Questions

Is The Riley pet-friendly?
Yes, the business lists pet-friendly housing among its services.
Are there amenities at The Riley?
Their website lists a swimming pool, fitness center, and clothing care center.
Can I get help finding the right unit?
Reviewers praise the leasing team as patient and willing to work with you on apartment selection.

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Last updated 2026-09-25