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The Riley

Updated 2026-08-23 · 1,344 reviewed · 419 listed · Scored from 111 Google reviews · How we rank ›

3.1(111) 56 composite score See reviews on Google ✓ Google-verified
Luxury Apartments
The Riley
Service
Luxury Apartments
Reviews
111

What Residents Say

The Riley attracts strong loyalty from residents who praise individual staff-Norma Reyes, Ashlie, Latoya, and Melanie-for personal attention and going above their job duties. New management has attempted repairs after previous abandonment, but structural problems persist.

Serious complaints centre on hazardous conditions: fungus, exposed wiring, holes in ceilings and grounds, and unaddressed repair requests. Tenants report the office as often closed and unresponsive, with water bills disputed and rent hikes unexplained. The building stock itself (decades old) compounds maintenance struggles.

Praised for
  • attentive staff members
  • personal care from management
  • patient leasing office
  • new management efforts
Watch-outs
  • unresponsive office
  • maintenance delays
  • safety hazards
  • pest infestation
  • unjustified rent increases
  • parking enforcement issues
responsive-managementpoor-communicationslow-maintenance-responsefriendly-staffunresponsive-officesafe-community
Best for: Tenants who value personal staff attention and prioritize community events over unit condition.
Think twice if: Families with children or anyone needing quick repairs; property condition and maintenance response remain uncertain.

What This Community Gets Right

  • individual staff recognition
  • new management commitment
  • pet-friendly policy
  • on-site amenities

Before You Tour

  • Staff members named: Norma Reyes (Property Manager), Ashlie, Latoya, Melanie
  • New management team took over after previous company abandoned property maintenance
  • One tenant reports 20-year residency
  • Building age: 1960s-70s construction
  • Recent complaints: fungus in bathrooms, exposed electrical wiring, ceiling holes, parking lot water leaks

Maintenance, Management & More

Luxury Apartments
Staff handling outshines aging building stock and repair backlog; tension between personal service and infrastructure failure.

Compared to Nearby Communities

  • Rated 3.1 against a 3.76 average across the 311 luxury apartments businesses listed here.
  • Has more Google reviews than 36% of the businesses in this directory.

How This Score Was Calculated

How We Score
Star rating 0
Review volume 89
Review recency 100
Review sentiment 43
Profile completeness 100
Verification 30

Scores by Category

5
53
4
5
3
1
2
2
1
50

Common Renter Questions

Is the office always available?
Several reviews report the leasing office closed during weekends. One resident stated they visited three times and found the door locked.
How responsive is maintenance?
Mixed reports. Some praise quick attention, but multiple residents describe repair requests unaddressed for weeks to months, including safety hazards like exposed wiring and ceiling holes.
Are pets allowed?
Yes. Their website lists pet-friendly housing as a service.

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Last updated 2026-08-23