Fairways 5 Apartments

Fairways 5 has severe infrastructure and management problems that dominate resident experience. Recurring power outages lasting days to weeks, water service failures, generators running out of fuel, and mold/pest infestations go unaddressed despite repeated reports. The leasing office is unresponsive to calls and work orders, often dismissive when residents do reach them. Staff contact is inconsistent; some praise a few employees like Genevieve, but the office rarely answers phones or shows up during stated hours.

Cost and maintenance gaps widen the problems. Residents report paying $1,600 to $2,000 monthly rent while being charged $300 for electricity during outages, plus $30 for trash valet that doesn't actually pick up trash. Promised renovations are surface-level (paint over damage). A two-person maintenance crew with up to a year backlog cannot keep up. One reviewer reports a code enforcement case opened by the City of San Antonio.