Google Business Profile is the source for the business data shown here, last checked 2026-09-25. Details taken from their website were fetched 2026-07-23.
Oxford delivers luxury finishes and gated community security that appeal to medical professionals and long-term residents, with staff like Rebekah Perez earning high marks for responsiveness. However, chronic elevator failures lasting weeks, unenforced pet waste policies, delayed maintenance on reported issues, and inconsistent front office professionalism undermine the upscale positioning. New applicants report hostile leasing interactions and hidden fees; established residents note improvements in landscaping but frustration with communication lapses and a disconnect between the polished units and deteriorating common areas.
Most tenants praise the office manager Ashley and maintenance team for responsiveness and courtesy, with many renewing leases in a quiet setting. One significant complaint from a year ago cited poor water service, a dirty pool, broken gate, and unsafe parking lot conditions for children, though recent reviews show no mention of these problems.
New management has earned strong praise for friendliness and going beyond the job-staff members name-checked for removing lizards and welcoming new residents with genuine care. Norma, Ashlie, Melanie, and Latoya get repeated recognition for building a warm community feel. Tenants on the other side report serious safety issues: break-ins, car vandalism, neighbor harassment, and management refusal to release leases despite police reports. Complaints span mold, water leaks, potholes, boarded-up units, roaches, and a large dangerous hole. Many cite slow or no maintenance response. Multiple reviewers mention excessive fees (trash, admin, pest control, $100 late fees on day one) and allege the property cannot pass inspection or accept government assistance.
Fairways 5 has severe infrastructure and management problems that dominate resident experience. Recurring power outages lasting days to weeks, water service failures, generators running out of fuel, and mold/pest infestations go unaddressed despite repeated reports. The leasing office is unresponsive to calls and work orders, often dismissive when residents do reach them. Staff contact is inconsistent; some praise a few employees like Genevieve, but the office rarely answers phones or shows up during stated hours. Cost and maintenance gaps widen the problems. Residents report paying $1,600 to $2,000 monthly rent while being charged $300 for electricity during outages, plus $30 for trash valet that doesn't actually pick up trash. Promised renovations are surface-level (paint over damage). A two-person maintenance crew with up to a year backlog cannot keep up. One reviewer reports a code enforcement case opened by the City of San Antonio.
Last updated 2026-09-25