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Ascent At Medical Apartments

Updated 2026-09-25 · 1,274 reviewed · 407 listed · Scored from 41 Google reviews · How we rank ›

3.7(41) 61 composite score See reviews on Google ✓ Google-verified
Luxury Apartments
Ascent At Medical Apartments
Location
Northwest Side, San Antonio
Service
Luxury Apartments
Reviews
41
Ranking
#116 in Luxury Apartments
Best for
Tenants seeking a quiet community with responsive maintenance and attentive office support.

Google Business Profile is the source for the business data shown here, last checked 2026-09-25. Details taken from their website were fetched 2026-07-23.

What Residents Say

Most tenants praise the office manager Ashley and maintenance team for responsiveness and courtesy, with many renewing leases in a quiet setting. One significant complaint from a year ago cited poor water service, a dirty pool, broken gate, and unsafe parking lot conditions for children, though recent reviews show no mention of these problems.

Recent shift: One year ago, a single complaint cited major maintenance and facility issues (hot water, pool, gate, play area safety). Recent reviews (past 3 months) make no mention of these and consistently praise quick maintenance response, suggesting either resolution or a shift in tenant experience.

Praised for
  • quick maintenance response
  • friendly and helpful office staff
  • quiet community
  • spacious apartments
Watch-outs
  • maintenance gaps and unmet basic needs
  • pool cleanliness issues
  • gate malfunctions
  • lack of safe play areas
responsive-managementfriendly-staffquiet-community
Best for: Tenants seeking a quiet community with responsive maintenance and attentive office support.
Think twice if: One year-old complaint cited serious maintenance gaps, pool hygiene, and gate issues; confirm current condition before signing.

What This Community Gets Right

  • responsive maintenance team
  • helpful, friendly office staff
  • quiet community environment

Before You Tour

  • Office manager Ashley named repeatedly for helpfulness and lease renewal assistance
  • Maintenance team praised for completing work orders quickly
  • Pool condition flagged as dirty in an older complaint

Maintenance, Management & More

Luxury Apartments
Spacious units and quiet community praised; one older report of unmet basic needs contradicted by consistent recent maintenance responsiveness.

Compared to Nearby Communities

  • Rated 3.7 against a 3.77 average across the 328 luxury apartments businesses listed here.
  • Has more Google reviews than 13% of the businesses in this directory.

How This Score Was Calculated

How We Score
Star rating 15
Review volume 70
Review recency 100
Review sentiment 61
Profile completeness 100
Verification 30

Scores by Category

5
26
4
2
3
0
2
0
1
13

Common Renter Questions

How quickly does maintenance respond to work orders?
Multiple recent reviews describe maintenance as getting work orders completed quickly.
Is there office staff available to help with lease renewals?
Yes. Office manager Ashley is frequently cited for helping tenants renew leases in a timely manner.

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Leasing staff like Celena and Kira earn consistent five-star praise for warmth and knowledge, and the floor plans suit families seeking space. However, recent residents report AC breakdowns lasting months, ignored maintenance requests, plumbing leaks recurring weekly, and utility bills soaring. Management inconsistency and unresponsive maintenance create a trust gap between the welcoming front office and the neglected property behind the scenes. The complex lists townhomes, pools, and fitness facilities, yet residents cannot reliably use them and report no accountability when repairs fail. Older reviews from mid-2024 describe Sylvia positively; recent reviews name her as dismissive of health concerns. This shift suggests turnover or deteriorating service, leaving affordability pricing undercut by operational problems that tenants must escalate to city authorities.

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Last updated 2026-09-25