Greater San Antonio Apartment Complex Guide
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The Mark

Updated 2026-08-23 · 1,344 reviewed · 419 listed · Scored from 236 Google reviews · How we rank ›

3.7(236) 61 composite score See reviews on Google ✓ Google-verified
Furnished & Corporate HousingStudent HousingLuxury Apartments
The Mark
Services
Furnished & Corporate Housing, Student Housing, Luxury Apartments
Reviews
236

What Residents Say

Loyal residents praise staff warmth and fast maintenance, yet a sharp divide emerges between five-star and one-star camps. The divide turns on two fault lines: billing practices that send move-outs to debt collection without warning, and security failures where advertised gated parking has gates regularly left open, leading to repeated vehicle break-ins.

Pest infestations, water intrusion, unfinished units, and construction disruption add to resident frustration. A management change (to PEM Residential) coincided with declining conditions, and despite friendly leasing staff like Casey and Elizabeth, the office ignores repair requests for months while amenities like the golf simulator remain broken. The property offers the trappings of a nice complex but operationally stumbles on follow-through.

Praised for
  • friendly and responsive staff
  • clean and well-maintained grounds
  • convenient location with nearby amenities
  • quick maintenance response
  • nice amenities and pool area
Watch-outs
  • unresponsive management and poor communication
  • vehicle break-ins in supposedly gated garage
  • pest control issues and roach infestation
  • water leaks and moisture damage
  • hidden and inflated fees after move-out
  • incomplete repairs and unfinished units
  • billing errors and collection agency threats
  • amenities not functional (golf simulator broken for months)
responsive-managementpoor-communicationwell-maintained-groundsclean-facilitiespest-problemsquick-maintenancefriendly-staffunresponsive-officeparking-issueshidden-feesoverpriced
Best for: Professionals seeking short-term corporate housing in a walkable location with amenities, if willing to tolerate operational inconsistencies.
Think twice if: Concerned about vehicle security, pest issues, billing accuracy, or unfinished maintenance promises. Gated garage gates are frequently left open; roach infestations have persisted despite weekly pest control calls; move-out billing disputes have landed residents in collections without prior notice.

What This Community Gets Right

  • Friendly and attentive leasing and office staff
  • Quick maintenance response when requests are honored
  • Convenient Huebner Oaks location near shopping and dining
  • In-unit washer/dryer and garage parking included

Before You Tour

  • Staff members Casey and Elizabeth mentioned positively for leasing tours and customer service
  • Golf simulator advertised but broken for three months with no repair progress
  • Garage gates left open despite security gate advertising, leading to vehicle break-ins and $300+ replacement costs for windows
  • Weekly pest control visits occurring but roach infestation unresolved for over a month
  • Move-out accounts sent to collections without warning email, mail, phone call, or text
  • Billing disputes where management charged additional fees after residents offered to pay corrected amount
  • Water intrusion and leaks in top-floor units; hallway leaks addressed with buckets rather than repairs
  • Unfinished apartment units with incomplete flooring and kitchen counters at move-in

Maintenance, Management & More

Furnished & Corporate Housing
Staff set up corporate residents for success, but billing and maintenance follow-through problems undermine the corporate housing promise.
Luxury Apartments
Luxury amenities advertised but undermined by pest infestations, water damage, broken equipment, and ongoing construction disruptions.
Pet-Friendly Apartments
Pet salon available and residents appreciate nearby trash service and dog-walking areas, though squatter safety and open security gates raise concerns.

Compared to Nearby Communities

  • Rated 3.7 against a 3.77 average across the 124 furnished & corporate housing businesses listed here.
  • Has more Google reviews than 72% of the businesses in this directory.

How This Score Was Calculated

How We Score
Star rating 14
Review volume 100
Review recency 100
Review sentiment 42
Profile completeness 100
Verification 30

Scores by Category

5
150
4
8
3
2
2
7
1
69

Common Renter Questions

Is the parking garage actually gated and secure?
The property advertises a gated garage, but multiple residents report gates are frequently left open overnight. This has led to repeated vehicle break-ins. Management stated gates are left open to avoid 'wear and tear.'
What happens if I dispute a billing error after move-out?
Several residents report management added extra fees instead of correcting errors, and accounts were sent to collections without warning despite residents offering to pay the correct amount.
Does the golf simulator work?
One resident reported it was non-functional for three months after move-in, with staff saying they 'had other issues to worry about' when asked about repairs.

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Cornerstone splits sharply: residents with responsive maintenance (Adam, Raul) and Lahana's professionalism report smooth stays and affordable living near The Rim. Others face months-long AC failures, office calls that go unanswered, sudden towing, and pest problems. The complex keeps pools clean but grounds collect trash, and management changes frequently. Move-out fees run high (one resident cited $1,399 for a spotless departure). AC repair times range from same-day to a month. Long-term tenants praise the location and specific staff; newer or struggling residents encounter unresponsive offices and maintenance gaps that violate lease terms.

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Ventana
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Ventana draws praise for friendly staff, quick handling of minor repairs, and a walkable location near restaurants and shops. Long-term residents report management treats them well and events feel community-minded. However, the older buildings generate recurring complaints: rodent and cockroach infestations left unresolved, slow maintenance for urgent issues like backed-up dishwashers or leaking water heaters, mold in bathrooms, and weak pest control. Rents have risen sharply in recent years, and the small refrigerators and thin linoleum floors do not match the price point residents pay.

Luxury Apartments
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The Vance at Huebner Oaks Apartment Homes
63

The Vance at Huebner Oaks Apartment Homes

4.0(719)✓ Google-verified

Most residents hit a wall: a widespread roach problem that neither their own effort nor the complex's pest control resolves, combined with management's aggressive billing at move-out and indifference to noise complaints. Despite good maintenance response times and a convenient location near jobs and shopping, the pest infestation, punitive fees (including $50 penalties for trash timing and forced carpet cleaning charges), and the gap between "luxury" marketing and actual condition create a pattern of disappointment. A handful report positive stays with responsive staff, but they are vastly outnumbered by tenants describing a property where staying clean is pointless, escalations to corporate fail, and deposits rarely return intact. Staff like Trinity earn specific praise for responsiveness, yet the broader experience centers on feeling trapped: the location keeps people returning to renew leases despite conditions they consider uninhabitable.

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Last updated 2026-08-23