Greater San Antonio Apartment Complex Guide
Menu
Check Availability Call

Ventana

Updated 2026-08-23 · 1,344 reviewed · 419 listed · Scored from 273 Google reviews · How we rank ›

4.2(273) 71 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury Apartments
Ventana
Service
Luxury Apartments
Reviews
273

What Residents Say

Ventana draws praise for friendly staff, quick handling of minor repairs, and a walkable location near restaurants and shops. Long-term residents report management treats them well and events feel community-minded. However, the older buildings generate recurring complaints: rodent and cockroach infestations left unresolved, slow maintenance for urgent issues like backed-up dishwashers or leaking water heaters, mold in bathrooms, and weak pest control. Rents have risen sharply in recent years, and the small refrigerators and thin linoleum floors do not match the price point residents pay.

Recent shift: Mixed shift over time: early reviews and move-ins (first 6-12 months) report quick maintenance and positive experiences; longer-term residents (1.5+ years, 2+ years, 5 years) report escalating maintenance backlog, age-related failures, and management responsiveness decline as tenure increases.

Praised for
  • friendly and helpful staff
  • quick maintenance for simple repairs
  • good location near shopping and I-10
  • clean grounds and community feel
  • responsive management team
Watch-outs
  • pest problems (rodents, roaches, ants)
  • old buildings need replacement not band-aid fixes
  • slow maintenance response for non-emergency repairs
  • parking issues and lot violations
  • mold in bathrooms and vents
responsive-managementquick-maintenancefriendly-staffpest-problemsslow-maintenance-responseamenity-qualityclean-facilitiesparking-issues
Best for: Professionals or couples seeking a walkable, social community; pet owners drawn to the dog park.
Think twice if: Pest control is not your priority, or you plan to stay longer than one year. Old buildings here need careful inspection of ducts, vents, and kitchen areas before signing.

What This Community Gets Right

  • responsive staff and quick leasing process
  • walkable location near I-10, restaurants, and shops
  • community events and dog park
  • friendly maintenance team for simple repairs

Before You Tour

  • Leasing agent Nazareth praised for thorough, professional move-in assistance
  • Property manager Teresa acknowledged for tenant appreciation
  • Management staff member Lizette mentioned for helpful service
  • Leasing agent Ame noted for responsiveness on calls
  • 48-hour maintenance guarantee claimed on website; actual times vary by urgency level
  • Pest control reported as minimal-management sprays kitchen floors only, does not address root causes like wall cavities or roof gaps
  • One resident had rodent infestation unresolved for 40+ days while roofing work happened
  • Small refrigerators do not fit standard appliance space

Maintenance, Management & More

Luxury Apartments
Beautiful units with smart features on move-in, but old buildings with recurring mold, pest, and appliance failures; rents rising 30-40% in 3-4 years.

Compared to Nearby Communities

  • Rated 4.2 against a 3.76 average across the 311 luxury apartments businesses listed here.
  • Has more Google reviews than 80% of the businesses in this directory.

How This Score Was Calculated

How We Score
Star rating 44
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Scores by Category

5
197
4
21
3
9
2
6
1
40

Common Renter Questions

Does Ventana offer furnished or pet-friendly amenities?
The business states there is a dog park, pet wash stations, and Wi-Fi. However, most dog breeds are banned per review feedback, and the dog park has been noted as poorly maintained.
What is the maintenance response time?
The website claims a 48-hour guarantee. Reviews show quick fixes for simple items (batteries, blinds, fire detectors) but weeks-long waits for non-emergency repairs like dishwasher backups, water heater leaks, or pest control.
Is parking included?
Reviewers report that parking is charged as an add-on and spaces are often not near your building. Reserved spaces reportedly incur monthly fees.

Similar apartment complexes nearby

The Mark
61

The Mark

3.7(236)✓ Google-verified

Loyal residents praise staff warmth and fast maintenance, yet a sharp divide emerges between five-star and one-star camps. The divide turns on two fault lines: billing practices that send move-outs to debt collection without warning, and security failures where advertised gated parking has gates regularly left open, leading to repeated vehicle break-ins. Pest infestations, water intrusion, unfinished units, and construction disruption add to resident frustration. A management change (to PEM Residential) coincided with declining conditions, and despite friendly leasing staff like Casey and Elizabeth, the office ignores repair requests for months while amenities like the golf simulator remain broken. The property offers the trappings of a nice complex but operationally stumbles on follow-through.

Furnished & Corporate HousingStudent HousingLuxury Apartments
View profile
The VUE
82

The VUE

4.7(131)✓ Google-verified

Residents consistently report The VUE as a stunning, well-kept property with thoughtful staff who genuinely engage with tenants. Nancy, Lisa, and Gary earn frequent praise for warmth and responsiveness. The community feels safe and hosts regular events. One complaint centers on delayed AC repairs; another on uneven lease enforcement when neighbors disturb the peace. High-end finishes like plank flooring and porcelain counters appeal to those seeking modern luxury. Trash pickup runs daily. Four-year residents attest to satisfaction; newer tenants sometimes report unaddressed noise complaints. Strong management presence offsets these isolated friction points.

Luxury Apartments
View profile
The Vance at Huebner Oaks Apartment Homes
63

The Vance at Huebner Oaks Apartment Homes

4.0(719)✓ Google-verified

Most residents hit a wall: a widespread roach problem that neither their own effort nor the complex's pest control resolves, combined with management's aggressive billing at move-out and indifference to noise complaints. Despite good maintenance response times and a convenient location near jobs and shopping, the pest infestation, punitive fees (including $50 penalties for trash timing and forced carpet cleaning charges), and the gap between "luxury" marketing and actual condition create a pattern of disappointment. A handful report positive stays with responsive staff, but they are vastly outnumbered by tenants describing a property where staying clean is pointless, escalations to corporate fail, and deposits rarely return intact. Staff like Trinity earn specific praise for responsiveness, yet the broader experience centers on feeling trapped: the location keeps people returning to renew leases despite conditions they consider uninhabitable.

Affordable & Section 8 HousingLuxury Apartments
View profile

Own this business? Get featured

Own or market a business here? Ask about featured placement and advertising on this directory. Your message goes straight to the directory team.

Last updated 2026-08-23