Greater San Antonio Apartment Complex Guide
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Ventana

Updated 2026-09-25 · 1,274 reviewed · 407 listed · Scored from 273 Google reviews · How we rank ›

4.2(273) 71 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury ApartmentsPet-Friendly Apartments
Ventana
Location
San Antonio
Services
Luxury Apartments, Pet-Friendly Apartments
Reviews
273
Ranking
#40 in Luxury Apartments
Best for
Professionals or couples seeking a walkable, social community; pet owners drawn to the dog park.

Google Business Profile is the source for the business data shown here, last checked 2026-09-25. Details taken from their website were fetched 2026-07-23.

What Residents Say

Ventana draws praise for friendly staff, quick handling of minor repairs, and a walkable location near restaurants and shops. Long-term residents report management treats them well and events feel community-minded. However, the older buildings generate recurring complaints: rodent and cockroach infestations left unresolved, slow maintenance for urgent issues like backed-up dishwashers or leaking water heaters, mold in bathrooms, and weak pest control. Rents have risen sharply in recent years, and the small refrigerators and thin linoleum floors do not match the price point residents pay.

Recent shift: Mixed shift over time: early reviews and move-ins (first 6-12 months) report quick maintenance and positive experiences; longer-term residents (1.5+ years, 2+ years, 5 years) report escalating maintenance backlog, age-related failures, and management responsiveness decline as tenure increases.

Praised for
  • friendly and helpful staff
  • quick maintenance for simple repairs
  • good location near shopping and I-10
  • clean grounds and community feel
  • responsive management team
Watch-outs
  • pest problems (rodents, roaches, ants)
  • old buildings need replacement not band-aid fixes
  • slow maintenance response for non-emergency repairs
  • parking issues and lot violations
  • mold in bathrooms and vents
responsive-managementquick-maintenancefriendly-staffpest-problemsslow-maintenance-responseamenity-qualityclean-facilitiesparking-issues
Best for: Professionals or couples seeking a walkable, social community; pet owners drawn to the dog park.
Think twice if: Pest control is not your priority, or you plan to stay longer than one year. Old buildings here need careful inspection of ducts, vents, and kitchen areas before signing.

What This Community Gets Right

  • responsive staff and quick leasing process
  • walkable location near I-10, restaurants, and shops
  • community events and dog park
  • friendly maintenance team for simple repairs

Before You Tour

  • Leasing agent Nazareth praised for thorough, professional move-in assistance
  • Property manager Teresa acknowledged for tenant appreciation
  • Management staff member Lizette mentioned for helpful service
  • Leasing agent Ame noted for responsiveness on calls
  • 48-hour maintenance guarantee claimed on website; actual times vary by urgency level
  • Pest control reported as minimal-management sprays kitchen floors only, does not address root causes like wall cavities or roof gaps
  • One resident had rodent infestation unresolved for 40+ days while roofing work happened
  • Small refrigerators do not fit standard appliance space

Maintenance, Management & More

Luxury Apartments
Beautiful units with smart features on move-in, but old buildings with recurring mold, pest, and appliance failures; rents rising 30-40% in 3-4 years.

Compared to Nearby Communities

  • Rated 4.2 against a 3.77 average across the 328 luxury apartments businesses listed here.
  • Has more Google reviews than 80% of the businesses in this directory.

How This Score Was Calculated

How We Score
Star rating 44
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Scores by Category

5
197
4
21
3
9
2
6
1
40

Common Renter Questions

Does Ventana offer furnished or pet-friendly amenities?
The business states there is a dog park, pet wash stations, and Wi-Fi. However, most dog breeds are banned per review feedback, and the dog park has been noted as poorly maintained.
What is the maintenance response time?
The website claims a 48-hour guarantee. Reviews show quick fixes for simple items (batteries, blinds, fire detectors) but weeks-long waits for non-emergency repairs like dishwasher backups, water heater leaks, or pest control.
Is parking included?
Reviewers report that parking is charged as an add-on and spaces are often not near your building. Reserved spaces reportedly incur monthly fees.

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Last updated 2026-09-25