The Mark
Staff handling move-ins, especially Elizabeth, Renee, and Casey, earn consistent praise for friendliness and attentiveness. Location in Huebner Oaks is convenient; grounds appear well maintained. However, serious gaps emerge in operations: pest infestations persist despite weekly pest control visits and multiple office approvals, roof leaks linger unfixed for weeks, security gates remain perpetually open leading to daily car break-ins, and billing surprises continue long after residents move out. Management changed hands to PEM Residential, after which service quality reportedly declined sharply. The complaint pattern reveals systematic issues management either cannot or will not fix: roaches, water damage, and vehicle theft coexist with strict enforcement of guest fees and holiday decoration rules. Multiple residents report random charges appearing on accounts, unclear move-out fees (+$700 cleaning mentioned), and collections calls months later. Some report quick responses to minor requests; others encountered weeks of delays on critical repairs and runaround on billing disputes.
