The Mark
Loyal residents praise staff warmth and fast maintenance, yet a sharp divide emerges between five-star and one-star camps. The divide turns on two fault lines: billing practices that send move-outs to debt collection without warning, and security failures where advertised gated parking has gates regularly left open, leading to repeated vehicle break-ins. Pest infestations, water intrusion, unfinished units, and construction disruption add to resident frustration. A management change (to PEM Residential) coincided with declining conditions, and despite friendly leasing staff like Casey and Elizabeth, the office ignores repair requests for months while amenities like the golf simulator remain broken. The property offers the trappings of a nice complex but operationally stumbles on follow-through.
