Greater San Antonio Apartment Complex Guide
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Cornerstone at Overlook

Updated 2026-09-25 · 1,274 reviewed · 407 listed · Scored from 400 Google reviews · How we rank ›

3.0(400) 53 composite score See reviews on Google ✓ Google-verified
Pet-Friendly ApartmentsLuxury Apartments
Cornerstone at Overlook
Location
San Antonio
Services
Pet-Friendly Apartments, Luxury Apartments
Reviews
400
Ranking
#205 in Pet-Friendly Apartments
Best for
short-term renters prioritizing location over management consistency

Google Business Profile is the source for the business data shown here, last checked 2026-09-25. Details taken from their website were fetched 2026-07-23.

What Residents Say

Half the recent reviews rate this complex as one or two stars, citing unresponsive management and a frustrating shift toward mandatory online rent payment with hidden $30 fees not spelled out in leases. Maintenance response times vary sharply: some residents praise Adam and Raul for quick, patient repairs, while others report broken air conditioning left unfixed for weeks, pet odor on balconies, and broken poop bag stations. Office staff rarely answer calls, and newer policies around payment and parking enforcement have eroded trust among long-term renters.

A handful of residents note clean pools and proximity to IH-10, and one detailed account credits Lahana with handling disability accommodations professionally. Yet a pattern emerges across reviews: older staff members who built goodwill have left, newer management lacks communication skills, and the complex appears to prioritize payment collection over resident concerns. Serious complaints include roach infestation, a disabled tenant forced to live without a toilet for months, and a broken staircase that caused injury and was not repaired promptly.

Praised for
  • responsive maintenance team (Adam, Raul noted)
  • professional leasing staff (Lahana noted)
  • clean pools
  • central location near IH-10
Watch-outs
  • unresponsive office and poor communication
  • forced online rent payments with undisclosed $30 fees
  • slow AC repairs and maintenance response
  • pet odor and hygiene issues on balconies
  • unclear management changes and staff turnover
  • parking enforcement and tow trucks targeting residents
  • broken poop bag stations
  • roach and flea infestation
  • damaged common areas (stairs) not repaired
  • move-out fee disputes
slow-maintenance-responsepoor-communicationunresponsive-officepest-problemshidden-feesoverpriced
Best for: short-term renters prioritizing location over management consistency
Think twice if: avoid if you value responsive office staff, need quick AC or maintenance fixes, or have pets with odor concerns; new online rent payment adds $30 undisclosed fees

What This Community Gets Right

  • central location near IH-10 and San Antonio
  • maintenance team responsive when engaged (Adam, Raul)
  • pools maintained clean
  • proximity to businesses and transit

Before You Tour

  • Adam and Raul (maintenance team) praised for patient, quick repairs in one account
  • Lahana (leasing staff) noted for professional disability accommodations
  • mandatory online payment via app charges $30 additional fee not in original leases
  • poop bag stations broken and left unrepaired
  • AC outages left unfixed for 1-4 weeks in multiple complaints
  • disabled tenant without functioning toilet for 7 months
  • broken staircase near unit 812 Phase 2 not repaired after injury
  • package retrieval issues with Luxer codes

Maintenance, Management & More

Pet-Friendly Apartments
pet odor and urine complaints on balconies; broken poop bag station not maintained
Luxury Apartments
marketed as upscale but maintenance delays and hygiene issues undermine this positioning

Compared to Nearby Communities

  • Rated 3 against a 3.78 average across the 313 pet-friendly apartments businesses listed here.
  • Has more Google reviews than 95% of the businesses in this directory.

How This Score Was Calculated

How We Score
Star rating 0
Review volume 100
Review recency 100
Review sentiment 26
Profile completeness 100
Verification 30

Scores by Category

5
164
4
27
3
20
2
13
1
176

Common Renter Questions

Do I have to pay rent online?
Yes, management now requires online payment through an app, though older leases did not specify this. The app charges an additional $30 fee per payment.
How quickly do maintenance repairs happen?
Response times vary. One resident reported all maintenance items fixed within two months with urgent responses; others describe AC broken for weeks without response. Maintenance staff Adam and Raul are mentioned positively in one review.
Is this pet-friendly?
Yes, the complex is pet-friendly, but multiple recent reviews complain about strong pet odor on balconies and poop bag stations that are broken and not maintained.

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Last updated 2026-09-25