Greater San Antonio Apartment Complex Guide
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Hill At Woodway

Updated 2026-09-25 · 1,274 reviewed · 407 listed · Scored from 290 Google reviews · How we rank ›

3.6(290) 63 composite score See reviews on Google ✓ Google-verified Publishes prices
Pet-Friendly ApartmentsLuxury ApartmentsFurnished & Corporate Housing
Hill At Woodway
Location
Northwest Side, San Antonio
Services
Pet-Friendly Apartments, Luxury Apartments, Furnished & Corporate Housing
Reviews
290
Ranking
#102 in Pet-Friendly Apartments
Best for
Pet owners seeking quiet, affordable space near their workplace with responsive maintenance.

Google Business Profile is the source for the business data shown here, last checked 2026-09-25. Details taken from their website were fetched 2026-07-23.

What Residents Say

Recent maintenance team work, especially Mark Valdez, draws consistent five-star praise for speed and professionalism. Multiple residents report rapid response to A/C, plumbing, and appliance issues. One long-term tenant flags Assistant Manager Arlene for rudeness and poor communication, while others praise recent management changes and cite the property's quiet gated setting, affordability per square foot, and community activities as reasons to stay.

Older building systems occasionally create friction: one resident waited three months for a persistent A/C fix despite repeated reports. Management restructuring under a new company in September 2023 appears to have shifted the overall tone, with residents crediting better pest control, pool maintenance, and office professionalism. Reviewers frame the property as having turned around, though maintenance responsiveness remains the standout strength.

Praised for
  • Mark Valdez and maintenance team respond fast
  • professional and courteous staff
  • quiet gated community
  • good value for space and location
  • management transparency and community events
Watch-outs
  • management dismissive of resident concerns
  • slow or repeated A/C repairs
  • prior pest control issues
responsive-managementquick-maintenancefriendly-staffquiet-communityclean-facilitiesvalue-for-moneywell-maintained-grounds
Best for: Pet owners seeking quiet, affordable space near their workplace with responsive maintenance.
Think twice if: Residents sensitive to management inconsistency should clarify current staffing; older building systems may require patience during repair cycles.

What This Community Gets Right

  • Fast maintenance response, especially Mark Valdez
  • Quiet gated community with good value
  • Recent management upgrade and improved pest control
  • Transparent communication and regular community events

Before You Tour

  • Mark Valdez (maintenance technician) praised for speed and professionalism across multiple systems (AC, plumbing, appliances, electrical outlets)
  • Assistant Manager Arlene reported as dismissive and unwilling to engage with resident concerns
  • Management company change in September 2023 coincided with improved pest control, pool maintenance, and office professionalism
  • One resident reported A/C malfunction unresolved for three months despite three service requests
  • Lease transfers handled by Ms. Jeane with positive feedback
  • Cheyenne credited for clarity and kindness during initial contact and leasing
  • Michael (maintenance) also mentioned for quality work

Maintenance, Management & More

Pet-Friendly Apartments
Gated setting and private yards valued; residents feel secure and appreciate the community for pet owners.
Luxury Apartments
Residents highlight affordability per square foot as the draw, not luxury amenities; property is older but well-maintained.
Furnished & Corporate Housing
No review evidence to assess this service.

Compared to Nearby Communities

  • Rated 3.6 against a 3.78 average across the 313 pet-friendly apartments businesses listed here.
  • Has more Google reviews than 83% of the businesses in this directory.

How This Score Was Calculated

How We Score
Star rating 8
Review volume 100
Review recency 100
Review sentiment 53
Profile completeness 100
Verification 30

Scores by Category

5
164
4
24
3
9
2
11
1
82

Common Renter Questions

Can I see a 2-bedroom apartment if I'm leasing?
A recent five-star review mentions difficulty viewing a 2x2 apartment for months until new management took over in September 2023. After that change, the review notes showing apartments became straightforward. Contact the office to confirm current viewing policies.
What is included in the unit?
Residents mention in-unit washers and dryers. The website lists 1-2 bedroom options with private yards, fireplaces, and balconies available. Specific inclusions vary by unit; ask during your viewing.
How quickly does maintenance respond?
Multiple residents report same-day or next-day service, with Mark Valdez specifically praised for rapid fixes to AC, plumbing, and appliance issues. A/C repairs can sometimes require multiple visits if the problem is complex.

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Last updated 2026-09-25