Highland Ridge
Maintenance failures dominate the experience. Repairs like toilet fixes, AC units, and dishwasher replacements languish for three months or longer while office staff give promises they don't keep. Water leaks from upstairs bathrooms damage ceilings and floors, all three pools sit broken or empty, and pest infestations persist despite requests. New management (Lexy's team) and individual staff like Amy win praise for friendliness and effort, yet operational breakdowns continue. Residents report being told apartments are "move-in ready" when they need extensive fixes, and charged $900+ cleaning fees on move-out after years of unresolved issues. The complex advertises itself as luxury apartments with amenities, but reviewers consistently encounter aging infrastructure, noise from thin walls, and management indifference. A few five-star reviews credit the new team's friendliness and lower prices, but eight of the last 16 reviews are one-star complaints. Long-term residents describe three years of problems; a month-long tenant lists seven unresolved work orders in five weeks. The pattern suggests systemic failures in maintenance staffing or accountability, not isolated incidents.
