Greater San Antonio Apartment Complex Guide
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The Keller Apartments

Updated 2026-08-23 · 1,344 reviewed · 419 listed · Scored from 199 Google reviews · How we rank ›

3.0(199) 54 composite score See reviews on Google ✓ Google-verified Publishes prices
Pet-Friendly ApartmentsStudent Housing
The Keller Apartments
Services
Pet-Friendly Apartments, Student Housing
Reviews
199

What Residents Say

The complex offers budget-friendly rent in a convenient location, but reviewers report a litany of unresolved problems: widespread roach and ant infestations, months-long delays for basic repairs like hot water and plumbing, and units that do not match the renovated models shown during tours. Staff frequently fail to answer phones or follow up on maintenance requests, creating a pattern of neglect that has driven many residents away.

Some tenants praise recent management changes and faster maintenance response times (24-48 hours), yet core issues persist. Security is minimal despite documented incidents; amenities like the pool and gate remain chronically broken. The gap between what management shows prospective residents and what they actually receive on move-in day is a consistent and severe complaint.

Recent shift: Management changed approximately 10 months ago (based on timeline of reviews); several residents report dramatic improvement in maintenance response times (24-48 hours vs. weeks to months) and resolution of pest issues after the transition, though older complaints (hot water, security, amenity repairs) persist in more recent reviews.

Praised for
  • affordable rent
  • improved maintenance under new management
  • good location and downtown views
Watch-outs
  • severe roach and ant infestations
  • slow or unresponsive maintenance
  • inconsistent unit quality between tour and move-in
  • unresponsive office staff
  • no hot water or cold water issues
  • unreliable amenities (pool, gate)
  • security concerns and lack of staff response
slow-maintenance-responseunresponsive-officepest-problemsclean-facilitiesparking-issueshidden-fees
Best for: budget-conscious renters willing to accept significant maintenance and pest risks
Think twice if: you need reliable maintenance, pest control, hot water, or responsive office communication; infestations and service delays are widespread complaints

What This Community Gets Right

  • budget-friendly rent for North Central location
  • pet-friendly (deposits and monthly fees disclosed)
  • renovated units advertised with granite and fireplaces

Before You Tour

  • Roaches reported in units before move-in (tour units) and recurring throughout leases; ants nesting behind electrical switches causing loss of lights
  • Maintenance response allegedly improved to 24-48 hours under new management (stated in recent positive reviews), but older requests took 3 months for a sink repair
  • Hot water outages lasting weeks to months reported by multiple residents
  • Previous resident reported unauthorized entry to unit and discovery of used condom in bathroom trash
  • One tenant with asthma charged $3000 to break lease due to inadequate AC
  • Pool unfixed for over a year; gate malfunctioned within days of repairs; gym access restricted to office hours
  • Leasing manager allegedly denied prior statements about unit condition and mismatched tour unit promises against actual move-in unit

Maintenance, Management & More

Pet-Friendly Apartments
Pet fees disclosed ($25/month, $300 deposit), but no specific praise or complaint about pet accommodations; pest infestation complaints suggest broader hygiene issues
Student Housing
Affordable rent attracts cost-conscious renters, but maintenance delays, lack of amenities (pool, gate), and pest issues make it unsuitable for students expecting basic services

Compared to Nearby Communities

  • Rated 3 against a 3.71 average across the 175 pet-friendly apartments businesses listed here.
  • Has more Google reviews than 64% of the businesses in this directory.

How This Score Was Calculated

How We Score
Star rating 0
Review volume 100
Review recency 100
Review sentiment 27
Profile completeness 100
Verification 30

Scores by Category

5
92
4
4
3
4
2
11
1
88

Common Renter Questions

What are the pet fees at The Keller Apartments?
Pet deposit is $300 one-time and $25 per month pet fee, according to their website.
How long did maintenance take under old management?
One resident reported waiting three months for a sink repair; under new management, requests are reportedly completed within 24-48 hours.
What floor plans are available?
The business lists studio, 1-bedroom, and 2-bedroom apartments, with rent ranges from $499 to $1,289 depending on floor plan and lease terms.

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Last updated 2026-08-23