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Highland Ridge

Updated 2026-08-23 · 1,344 reviewed · 419 listed · Scored from 460 Google reviews · How we rank ›

3.2(460) 57 composite score See reviews on Google ✓ Google-verified
Pet-Friendly Apartments
Highland Ridge
Service
Pet-Friendly Apartments
Reviews
460

What Residents Say

Staff members Amy, Lexy, Paris, Emili, Emily, and Gaby earn consistent five-star praise for patience and helpfulness. The new management team has visibly improved grounds maintenance and addressed pricing concerns, a shift reviewers appreciate after years of neglect under previous operators.

Yet the facility remains hamstrung by systemic failures: maintenance requests languish unresolved for weeks, AC units fail repeatedly and stay broken for months, water damage and ceiling leaks go unfixed despite urgent reports, and cockroach infestations persist despite resident complaints. Thin walls transmit neighbor noise painfully, and surprise bills of $900+ for cleaning fees shock departing tenants. The pool sat dirty and rarely open last summer.

Recent shift: New management team (approximately 3 months ago) has visibly improved grounds, pricing, and staff responsiveness, as evidenced by a cluster of five-star reviews praising the transition. However, inherited maintenance backlog and pest problems persist, and one-star reviews for unresolved issues (AC, water damage) continue even after the transition.

Praised for
  • Individual staff members (Amy, Lexy, Paris, Emili, Emily, Gaby) deliver helpful, patient service
  • New management team actively addressing inherited maintenance backlog
  • Competitive pricing for the area
  • Swimming pool and picnic amenities available
Watch-outs
  • Severe maintenance delays and work orders go unaddressed for weeks
  • Pervasive pest problems (cockroaches) despite repeated requests for pest control
  • Frequent AC breakdowns left unfixed for months
  • Poor building condition: water damage, ceiling leaks, structural issues
  • Noisy, thin-walled units; lack of soundproofing
  • Management turnover and inconsistent follow-through
  • High unexpected charges (cleaning fees of $900+)
  • Unsafe mailroom and package theft concerns
  • Unclean pool left open infrequently during summer
responsive-managementslow-maintenance-responsefriendly-staffpest-problemsclean-facilitiesnoisy-neighborshidden-feesoverpriced
Best for: Pet owners seeking affordable housing willing to accept ongoing maintenance and pest issues.
Think twice if: Maintenance emergencies (AC, water damage) may go unfixed for weeks or months despite repeated requests; cockroach infestations are common and pest control is inconsistent.

What This Community Gets Right

  • New management visibly improving grounds and responsiveness
  • Staff members earn high praise for patience and knowledge
  • Competitive pricing compared to similar complexes
  • Pet-friendly community with pool and picnic area

Before You Tour

  • Staff members Amy, Lexy, Paris, Emili, Emily, and Gaby named for exceptional service
  • New management team replaced previous operator 'Kairoi' approximately three months ago
  • Residents report AC outages lasting months without repair
  • Multiple residents dealt with water damage, ceiling leaks, and broken fixtures
  • Cleaning fees of $900+ charged to departing tenants
  • Cockroaches reported as pervasive despite repeated pest control requests
  • Work orders submitted Friday remain unaddressed by following week

Maintenance, Management & More

Pet-Friendly Apartments
Pet-friendly policy praised, but pest control (cockroaches) inconsistent and residents often buy their own treatments.

Compared to Nearby Communities

  • Rated 3.2 against a 3.71 average across the 175 pet-friendly apartments businesses listed here.
  • Has more Google reviews than 96% of the businesses in this directory.

How This Score Was Calculated

How We Score
Star rating 0
Review volume 100
Review recency 100
Review sentiment 39
Profile completeness 100
Verification 30

Scores by Category

5
211
4
38
3
17
2
24
1
170

Common Renter Questions

Is the pool regularly maintained?
Reviewers report the pool was dirty throughout summer and rarely open. Maintenance under new management appears to include grounds improvement, but specific pool cleaning schedules are not mentioned.
How quickly are maintenance requests handled?
Multiple reviewers report work orders submitted Friday remaining unaddressed a week later, AC outages lasting months, and water damage left unfixed despite urgent requests. Staff acknowledge delays but follow-through remains slow.
Are there pest control services?
Pest control is available through management, but reviewers report cockroach infestations persist despite repeated requests. Many residents buy their own pest control treatments.

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Staff earn consistent praise for professionalism and responsiveness, and recent management changes have brought renewed attention to property care. However, residents flag significant concerns: advertised rent masks hidden charges (wifi, trash fees pushing actual costs $300+ higher), smoke leaks into units without action, pest sightings in common areas, and noise complaints that go unaddressed despite multiple reports. New management shows promise on maintenance and grounds upkeep. Staff members like Hilario, Freedy, Aunna, and Adrian are named as standouts. The property appeals to those seeking a second chance on rental applications. Scope for improvement remains on policy enforcement, hidden cost transparency, and noise management.

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Last updated 2026-08-23