Greater San Antonio Apartment Complex Guide
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Highland Ridge

Updated 2026-09-25 · 1,274 reviewed · 407 listed · Scored from 462 Google reviews · How we rank ›

3.2(462) 52 composite score See reviews on Google ✓ Google-verified
Pet-Friendly ApartmentsLuxury Apartments
Highland Ridge
Location
Greater Dellview, San Antonio
Services
Pet-Friendly Apartments, Luxury Apartments
Reviews
462
Ranking
#251 in Pet-Friendly Apartments

Google Business Profile is the source for the business data shown here, last checked 2026-09-25. Details taken from their website were fetched 2026-08-23.

What Residents Say

Maintenance failures dominate the experience. Repairs like toilet fixes, AC units, and dishwasher replacements languish for three months or longer while office staff give promises they don't keep. Water leaks from upstairs bathrooms damage ceilings and floors, all three pools sit broken or empty, and pest infestations persist despite requests. New management (Lexy's team) and individual staff like Amy win praise for friendliness and effort, yet operational breakdowns continue. Residents report being told apartments are "move-in ready" when they need extensive fixes, and charged $900+ cleaning fees on move-out after years of unresolved issues.

The complex advertises itself as luxury apartments with amenities, but reviewers consistently encounter aging infrastructure, noise from thin walls, and management indifference. A few five-star reviews credit the new team's friendliness and lower prices, but eight of the last 16 reviews are one-star complaints. Long-term residents describe three years of problems; a month-long tenant lists seven unresolved work orders in five weeks. The pattern suggests systemic failures in maintenance staffing or accountability, not isolated incidents.

Praised for
  • staff helpfulness (Amy, Lexy, Emili)
  • new management efforts
  • reasonable prices
Watch-outs
  • extreme maintenance delays (3+ months)
  • water leaks from upstairs units
  • AC failures recurring
  • pools broken or unusable
  • pest control unaddressed
  • unresponsive office staff
  • move-in apartment not ready
  • excessive move-out fees
  • noisy from thin walls
  • management turnover
  • maintenance requests closed without inspection
slow-maintenance-responsepest-problemsfriendly-staffnoisy-neighborsunresponsive-officeresponsive-managementclean-facilities
Think twice if: Avoid if maintenance responsiveness matters. Repairs take months; leaks, AC failures, and pest issues go unaddressed despite repeated requests.

What This Community Gets Right

  • pet-friendly policy
  • some individual staff highly praised (Amy, Lexy)
  • prices lower than nearby complexes
  • new management attempting repairs

Before You Tour

  • Staff: Amy (receptionist), Lexy Villanueva (staff), Emili (staff helping Spanish-speakers)
  • Three swimming pools; reviewers report only one has water and all are frequently closed or unusable
  • AC failures repeated within one month for some residents
  • Ceiling and floor water damage from upstairs shower leaks
  • Move-out cleaning charges exceed $900
  • Prior management company named Kairoi reported as problematic
  • Management turnover described as every five months

Maintenance, Management & More

Pet-Friendly Apartments
Pet policy allowed; no specific complaints or praise about pet amenities in reviews.
Luxury Apartments
Advertised as luxury but reviewers call it aged, poorly maintained, with broken amenities. Does not meet luxury expectations.

Compared to Nearby Communities

  • Rated 3.2 against a 3.78 average across the 313 pet-friendly apartments businesses listed here.
  • Has more Google reviews than 96% of the businesses in this directory.

How This Score Was Calculated

How We Score
Star rating 0
Review volume 100
Review recency 100
Review sentiment 23
Profile completeness 100
Verification 30

Scores by Category

5
210
4
38
3
17
2
25
1
172

Common Renter Questions

Are the pools available to use?
Reviewers consistently report pools are closed or empty. One of three has water but is shut for maintenance or appears dirty. Residents say they've never seen a pool actually open.
How quickly does maintenance respond to repair requests?
Repairs often take three months or longer. Reviewers report submitting work orders and never seeing maintenance arrive, or being told 'next day' repeatedly. No timeframe is honored.
What happens if I have pest problems?
Reviewers report pest control requests go unanswered. Residents say they must buy their own pest control to manage cockroach infestations, which the complex does not address despite complaints.

Similar apartment complexes nearby

The Keller Apartments
58

The Keller Apartments

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The Keller Apartments offers budget-friendly rent in a north-central location, but reviews split sharply on whether it delivers. Newer management has cut maintenance wait times to 24-48 hours and eliminated bug complaints for some tenants, yet dozens describe chronic roach and ant infestations, non-functional hot water, and move-in units far dirtier than toured models. Staff turnover and leasing office availability remain pain points; one 12-year resident cited gunshots and dismissive responses about security. The complex lists renovated units with granite counters and fireplaces, but most negative reviews reveal thin flooring, warped cabinets, and units that look nothing like the tour before move-in. Pet fees run $300 deposit plus $25/month. A handful of satisfied recent tenants praise the price point and current management's turnaround; others warn that promises made during tours do not match the apartment you receive.

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410 Heights Apartments
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410 Heights Apartments

3.3(134)✓ Google-verified

Strong leasing staff, particularly Evelyn, make new move-ins feel genuinely supported. Grounds stay clean and rent stays reasonable. But a subset of residents report severe roach infestations, mold painted over in units, and retaliatory treatment after lease signing that required corporate intervention. Staff attitudes reportedly shift dramatically once paperwork is signed. The roach complaints span multiple years with no sign of resolution. Management responsiveness splits sharply. Some residents see swift maintenance replies and respect; others describe threats, excessive fines, and retaliation for complaints. Maintenance calls for legitimate issues like bathroom leaks got prompt fixes. But pest problems and poor initial unit condition define the negative reviews and appear unresolved.

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The Escapade Apartments
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The Escapade Apartments

2.5(244)✓ Google-verifiedPublishes prices

Strong staff effort at leasing doesn't translate to livable conditions. Despite recent management ownership (DGE Investments) showing visible renovation work and responsive maintenance on AC and some repairs, the complex is plagued by constant water shutoffs (often daily), pervasive roaches that appear inside units despite pest control services, and operational failures like a non-functional gated gate. Residents report paying for pest control without a signed agreement and facing threats of fees for entry denials. The property's age is offset by deteriorating infrastructure, inconsistent upkeep, and mixed staff courtesy that ranges from Victoria's praised attentiveness to rude dismissals at the office. Infrastructure and pest problems dominate complaints across nine months of reviews. While some tenants find value in cheaper rents and willing maintenance for AC issues, others describe homelessness on grounds, break-ins, overflowing trash, and a laundry room that lacks cleanliness. One reviewer documented a pool failure that took weeks to repair and a fire response with a wrong unit number that wasn't corrected for 45 minutes. The balance of evidence suggests management improvement efforts are real but overwhelmed by the property's fundamental maintenance and pest control failures.

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Last updated 2026-09-25