The complex draws strong praise from front-office staff (Victoria and Elizabeth are named repeatedly for patience and professionalism) but the experience diverges sharply once residents move in. Water shutdowns occur multiple times weekly, roaches permeate every building area and outdoor space, and maintenance marks work orders complete without visiting units. Pest control fees are charged without written agreements. Several residents report broken laundry machines left unfixed for six months, non-functional gates despite "gated community" claims, and management practices that have led to evictions and BBB complaints.
The business's own website lists renovations underway; recent five-star reviews confirm some units are newly upgraded and staff like Victoria earn specific praise for leasing tours. However, the roach problem, water infrastructure collapse, and fee disputes appear systemic across the property and linked to parent company DGE Investments, which reviewers say operates multiple complexes with identical pest issues. The 2.5-star rating reflects 63% one/two-star reviews against 31% five-star.
Coronado draws praise from long-term tenants for its location near shops, schools, and transit, and from some who report fast maintenance fixes. However, two-thirds of reviews cite mold, roaches, unresponsive staff, mysterious rent overages (charging $1,148 when lease is $1,050), and water bills jumping from $50 to $100. Safety and pest control remain unresolved despite complaints.
Under former manager Ramona, residents loved the quiet, well-designed grounds and responsive service. Recent reviews show sharp decline: maintenance requests languish for months, laundry equipment is broken and filthy, and weekend emergencies go unanswered. New manager Kimberly receives praise for responsiveness, but core service gaps persist.
Recent residents praise quick-response management, particularly Ryann and Brianna, who handle repairs same-day and treat tenant concerns seriously. Older buildings with documented pest and air-conditioning failures remain a sticking point, though one reviewer noted no current bug problems and valued the cheap rent, pet-friendly stance, and walkable location near shops.
Last updated 2026-08-23