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The Hollows

Updated 2026-07-23 · 1,280 reviewed · 348 listed · Scored from 282 Google reviews · How we rank ›

3.4(282) 66 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsAffordable & Section 8 HousingPet-Friendly Apartments
The Hollows
Services
Luxury Apartments, Affordable & Section 8 Housing, Pet-Friendly Apartments
Reviews
282

What Residents Say

Move-in experience stands out: Tee, Tanisha, Madison, and Hazel actively listen, explain terms thoroughly, and handle applications smoothly even for non-English speakers. Units are roomy and quiet relative to price; maintenance responds promptly to requests.

A consistent caveat: referral bonuses go unpaid despite signed agreements. One reviewer waited three months with no resolution. Website glitches are also noted. These exceptions don't dominate sentiment, but they signal a follow-through gap in promises made at signing.

Praised for
  • attentive, personable leasing staff
  • quick maintenance response
  • clean, spacious units
  • affordable pricing
  • welcoming community feel
Watch-outs
  • referral bonus not paid
  • website issues
responsive-managementfriendly-staffclean-facilitiesquiet-communityvalue-for-moneysafe-community
Best for: People moving out of state or new to San Antonio who value hand-held leasing support and quick maintenance.
Think twice if: Referral incentives are promised but reviewers report long delays or non-payment; verify bonus terms in writing before recruitment.

What This Community Gets Right

  • Personal leasing staff who guide applicants through paperwork
  • Fast maintenance response
  • Quiet, spacious units relative to rent
  • Affordable pricing tier within luxury category

Before You Tour

  • Tee (Tanisha) handles international applications and provides detailed welcome package guidance
  • Maintenance crew addresses requests promptly
  • Staff named: Tee, Tanisha, Madison, Hazel, Stefani

Maintenance, Management & More

Luxury Apartments
Praised as affordable within the luxury tier; spacious, quiet, well-maintained.
Affordable & Section 8 Housing
Good value pricing with responsive staff and quick maintenance.
Pet-Friendly Apartments
No review text directly addresses pet policy or amenities.

Compared to Nearby Communities

  • Rated 3.4 against a 3.78 average across the 205 luxury apartments businesses listed here.
  • Has more Google reviews than 81% of the businesses in this directory.

How This Score Was Calculated

How We Score
Star rating 0
Review volume 100
Review recency 100
Review sentiment 70
Profile completeness 100
Verification 30

Scores by Category

5
120
4
44
3
26
2
16
1
76

Common Renter Questions

How fast does maintenance respond to repair requests?
Multiple reviewers report quick response; one stated maintenance 'gets right on' fixing issues. No specific timeframe mentioned.
Do referral bonuses actually get paid?
One reviewer reports a signed referral agreement where no payment was received after three months. Verify bonus terms in writing before referring anyone.
Is there support for international applicants?
Yes. Tee handled an overseas application, provided detailed guidance on ID requirements, and explained the welcome package in full detail.
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Last updated 2026-07-23