Rio @ 1604
Most reviewers report a breakdown in basic operations: severe pest infestations (roaches, rats, raccoons in ceilings), maintenance requests ignored for months even when critical (leaking roofs, no heat in winter), and trash dumpsters that overflow because bills go unpaid. Office staff are hard to reach, turnover is high, and communication about move-outs leads to surprise charges. A handful of recent residents say they've had better luck with new staff and improved pest spraying, but the pattern of neglect is documented across years. Specific failures stand out: residents paid double for internet while the complex failed to pay the provider for six months, water leaked into living rooms for four months without inspection, and security deposits were contested after keys were misplaced in desk drawers. The units themselves are spacious with decent amenities listed (washer/dryer, granite counters, balconies), but poor upkeep has created serious health risks including black mold exposure and roach-borne food contamination.
