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Rio @ 1604

Updated 2026-07-23 · 1,280 reviewed · 348 listed · Scored from 197 Google reviews · How we rank ›

3.3(197) 59 composite score See reviews on Google ✓ Google-verified
Luxury Apartments
Rio @ 1604
Service
Luxury Apartments
Reviews
197

What Residents Say

Spacious units and competitive pricing attract new residents, but severe management failures and deferred maintenance create a divided experience. Recent movers report helpful leasing staff and quick pest control action, while long-term residents document years of unresponsive management, roach and rodent infestations, ignored repairs, and health hazards. The complex's 1970s bones remain sound for some, but staff turnover and absent office coverage mean maintenance requests often languish. Two recent positive reviews suggest possible operational shifts, yet widespread complaints about unmet rent obligations, structural decay, and office availability persist across the past year.

Trash vendor changes and maintenance crew turnover appear recent, but the pattern of negligence is too deep to rely on without sustained follow-up. Budget-conscious renters may find value; those expecting reliability should look elsewhere.

Recent shift: Positive shift late 2024/early 2025: new maintenance crew hired to clear backlog, new trash vendor contracted, pest control now sprays weekly. However, recent severe complaints (leaking roofs, unresponsive office, ignored requests) show shift is fragile and unevenly applied across units.

Praised for
  • spacious units
  • good amenities (pool, fitness center)
  • welcoming staff (when available)
  • low deposit/budget-friendly pricing
  • onsite conveniences (washer/dryer hookups, laundry pantry)
Watch-outs
  • unresponsive office, unreachable staff
  • persistent pest infestations (roaches, rats, raccoons)
  • ignored or delayed maintenance requests
  • trash pickup failures and overflowing dumpsters
  • neglected building and health hazards (mold, water damage, structural decay)
friendly-staffunresponsive-officeslow-maintenance-responsepest-problemsclean-facilitiesoverpricedvalue-for-moneywell-maintained-groundsnoisy-neighborshidden-fees
Best for: budget-conscious renters prioritizing space and new-move leasing attention over long-term reliability
Think twice if: ongoing management turnover, unresponsive office hours, and documented pest infestations create serious long-term occupancy risk

What This Community Gets Right

  • spacious floor plans
  • low deposit/competitive pricing
  • onsite amenities (pool, fitness, parking)
  • washer/dryer hookups in units

Before You Tour

  • Leasing agent Claudia documented for combative, evasive communication
  • Building 8 has known foundation issues management refuses to repair
  • Pest control sprays weekly when landscapers arrive, but infestations recur (roaches, raccoons, rats, mice)
  • Internet outages tied to management non-payment of Spectrum bills
  • Trash vendor changed recently; dumpster overflow issues recurred multiple times in 2025
  • Maintenance crew turnover noted in late 2024; new crew assigned to address backlog
  • Apartment 902 example: no AC for one year due to ceiling infestation, black mold visible, water damage, rotted porch, cracked walls floor-to-ceiling, unusable bathtub, non-draining sink, roaches in all appliances

Maintenance, Management & More

Luxury Apartments
spacious townhomes and apartments attract new residents, but aging 1970s infrastructure, unresolved structural damage, and chronic pest infestations undermine luxury positioning

Compared to Nearby Communities

  • Rated 3.3 against a 3.78 average across the 205 luxury apartments businesses listed here.
  • Has more Google reviews than 64% of the businesses in this directory.

Most Mentioned in Reviews

1970s experiencepooloffice areaspacious apartmentrenovationswelcoming atmospherefriendly staffquiet placefriendly neighborstownhome

How This Score Was Calculated

How We Score
Star rating 0
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Scores by Category

5
94
4
20
3
7
2
12
1
64

Common Renter Questions

Do units include washer/dryer hookups?
Yes; hookups and a laundry area pantry for storage are included in units.
What is the deposit policy?
Recent reviewers note low or flexible deposit requirements compared to industry standard, helping new renters with savings.
What amenities are available?
Onsite pool, fitness center, playground, onsite parking, and private outdoor space; however, office hours are inconsistent and amenities may not always be staffed or maintained.
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Last updated 2026-07-23