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Alta Rolling Oaks

Updated 2026-09-25 · 1,274 reviewed · 407 listed · Scored from 121 Google reviews · How we rank ›

4.6(121) 78 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury ApartmentsPet-Friendly Apartments
Alta Rolling Oaks
Location
Uptown Central, San Antonio
Services
Luxury Apartments, Pet-Friendly Apartments
Reviews
121
Ranking
#63 in Luxury Apartments
Best for
Pet owners seeking a friendly, staff-attentive community with strong amenities and stable costs.

Google Business Profile is the source for the business data shown here, last checked 2026-09-25. Details taken from their website were fetched 2026-07-23.

What Residents Say

Most residents praise the leasing team-particularly Jade, Kellie, Vicky, and Gaby-for personal attention and responsiveness. The property itself earns consistent compliments for its pool, landscaping, and community events. New management appears to have improved prior service gaps.

However, significant operational gaps emerge: a resident's appliance failure went unresolved for a week with inappropriate temporary fixes; another faced weeks of unchecked marijuana odors and was offered only to turn off their AC; a third dealt with a multi-day rodent infestation with inadequate pest control follow-up. Residents also note lingering pet odors and open, ungated community access. These issues contradict the "luxury, smoke-free" positioning and suggest maintenance and property oversight remain inconsistent despite staff friendliness.

Praised for
  • dedicated leasing staff (Jade, Kellie, Vicky, Gaby)
  • beautiful pool and grounds
  • responsive management after leadership change
  • pet-friendly amenities and flexibility
  • reliable, consistent billing
Watch-outs
  • slow appliance repair response and inadequate temporary solutions
  • weak smoke-free enforcement (marijuana odors)
  • rodent infestation and ineffective pest control
  • uncleanliness and lingering pet odors
  • lack of gating/open community security
friendly-staffresponsive-managementclean-facilitiespest-problemspoor-communicationamenity-qualityquick-maintenanceslow-maintenance-response
Best for: Pet owners seeking a friendly, staff-attentive community with strong amenities and stable costs.
Think twice if: Recent residents report unresolved pest issues and slow maintenance response despite "luxury" positioning; smoke-free enforcement has been weak; ungated community may concern security-focused renters.

What This Community Gets Right

  • Leasing staff known by name for going above and beyond
  • Well-maintained pool and grounds
  • Pet park and on-site pet washing station
  • Stable, transparent monthly billing

Before You Tour

  • Leasing staff: Jade, Kellie, Vicky, Gaby named repeatedly for exceptional service
  • Pet fees: $400 per pet non-refundable plus $25/month pet rent (per website)
  • Management change improved responsiveness according to long-term residents
  • One resident reported refrigerator failure unresolved for a week; offered mini fridge as temporary fix
  • Rodent infestation over three days inadequately addressed despite paid monthly pest control
  • Community hosts resident events including food trucks and pet-friendly giveaways

Maintenance, Management & More

Pet-Friendly Apartments
Pet park and washing station praised; residents appreciate flexibility, though lingering pet odors reported in some units.
Luxury Apartments
Pool and grounds called beautiful; staff service highly rated; however, appliance repair delays and pest issues contradict luxury positioning.

Compared to Nearby Communities

  • Rated 4.6 against a 3.77 average across the 328 luxury apartments businesses listed here.
  • Has more Google reviews than 38% of the businesses in this directory.

Most Mentioned in Reviews

beautiful propertypool areabrand new propertywelcoming staffswimming poolquiet communityfood trucksleasing processeasy processfriendly residents

How This Score Was Calculated

How We Score
Star rating 64
Review volume 91
Review recency 100
Review sentiment 61
Profile completeness 100
Verification 30

Scores by Category

5
105
4
4
3
3
2
3
1
6

Common Renter Questions

What is the pet policy and cost?
The business charges a $400 non-refundable pet fee and $25 monthly pet rent per pet. The community has a pet park and on-site pet washing station.
Are there work spaces available for residents?
Yes. They offer a Work-Well space with private offices that residents use for meetings and remote work.
What amenities are included?
Amenities include a resort-style pool, fitness center, resident lounge, on-site nature trail, dog park, pet washing station, and EV charging stations.

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Most residents report a quiet, well-maintained community with fast maintenance response and genuinely attentive staff. Specific names recur: Maria and Cami lead leasing, Gary and Barry handle property management, Jesus handles emergency repairs, and Gloria manages grounds. However, a vocal minority face serious issues: theft from vehicle break-ins despite gated entry, mold exposure from roof leaks with slow repair timelines, and a perception that management treats some residents inconsistently. The complex sits near areas with reported homeless activity, which one long-term resident cited as a security concern.

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Rio @ 1604
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Staff at Judson Pointe earn consistent praise, especially the maintenance team led by Gus, who residents credit with quick, professional responses. The leasing office (Kristen, Ashley, Nicole, Ashli) are noted as welcoming and knowledgeable. Amenities including the pool, dog parks, and fitness center appeal to residents. Friction points exist: a few residents report unauthorized credit-card charges for application fees, and noise and cleanliness issues from other residents undercut the otherwise peaceful vibe. Staff energy is strong, but neighbor compliance and billing practices need attention.

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Last updated 2026-09-25