Staff at this pet-friendly complex earn consistent praise for going above and beyond, especially Vicky and Jade. The apartments themselves are clean and new, with an active community that uses shared spaces for meetings and events.
However, recent reviews flag serious pest problems in some units despite weekly pest control visits. Dog owners note waste left in grassy areas and lingering pet odors from prior residents. Maintenance response has improved under new management, though security gates remain absent.
Five-star reviews consistently praise Madeira's responsive maintenance team, especially Geno, and engaged management led by Selinda and Felicia. The quiet Northeast Side location, clean grounds, dog park, and pool draw long-term residents. The main caveat is sporadic reports of roach infestations over several years; some tenants found the non-refundable pet deposit frustrating when damages occurred.
Staff consistency divides experience here. Several residents praise Irma, Sylvia, and the maintenance team for genuine responsiveness and care, especially with pet situations and lease questions. However, move-out billing disputes escalate to collections without notice or documentation, and office professionalism swings widely. Tenants report leaks, mold, A/C failures, ant infestations, and broken gates that took weeks to repair. Recent management changes appear to have improved gate function and grounds attention, but billing practices and response speed remain contentious. A resident's two-year stay reflects the tension: they renew mainly because Sylvia now takes concerns seriously, yet earlier tenants describe the same manager (and office staff) as deliberately misleading. The property itself, when maintained, offers quiet and pet accommodation. The core issue is unpredictable management execution and a documented pattern of charging residents without proof or advance notice.
Residents consistently praise the maintenance team, naming Juan and John specifically for fixing issues in minutes and returning multiple times without complaint. The community feels quiet and well-kept, with management hosting social events like pool parties and staff treating residents with genuine respect and care.
Last updated 2026-07-23