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Judson Pointe

Updated 2026-09-25 · 1,274 reviewed · 407 listed · Scored from 100 Google reviews · How we rank ›

3.9(100) 67 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsPet-Friendly Apartments
Judson Pointe
Location
Uptown Central, San Antonio
Services
Luxury Apartments, Pet-Friendly Apartments
Reviews
100
Ranking
#181 in Luxury Apartments
Best for
Residents who value quick maintenance response and a pet-friendly community with active amenities.

Google Business Profile is the source for the business data shown here, last checked 2026-09-25. Details taken from their website were fetched 2026-08-23.

What Residents Say

Staff at Judson Pointe earn consistent praise, especially the maintenance team led by Gus, who residents credit with quick, professional responses. The leasing office (Kristen, Ashley, Nicole, Ashli) are noted as welcoming and knowledgeable. Amenities including the pool, dog parks, and fitness center appeal to residents.

Friction points exist: a few residents report unauthorized credit-card charges for application fees, and noise and cleanliness issues from other residents undercut the otherwise peaceful vibe. Staff energy is strong, but neighbor compliance and billing practices need attention.

Praised for
  • responsive maintenance team
  • friendly and helpful staff
  • welcoming atmosphere
  • quality amenities and pool
Watch-outs
  • resident behavior and cleanliness issues
  • application fee charged without consent
  • language barrier
  • inconsistent management response
responsive-managementfriendly-staffclean-facilitieswell-maintained-groundsquiet-communityamenity-qualityhidden-fees
Best for: Residents who value quick maintenance response and a pet-friendly community with active amenities.
Think twice if: Verify application fee billing practices upfront; some reviewers report unauthorized credit-card charges.

What This Community Gets Right

  • responsive maintenance team
  • welcoming leasing staff
  • resort-style amenities
  • pet-friendly with dedicated dog parks

Before You Tour

  • Gus is the primary maintenance technician, praised for prompt and efficient work orders
  • Leasing staff named: Kristen, Ashley, Nicole, Ashli Hilburn
  • Application fees reported charged to credit without explicit written consent
  • Some residents report marijuana odor and uncollected pet waste from neighbors affecting common areas

Maintenance, Management & More

Luxury Apartments
Staff professionalism and amenity quality drive satisfaction; neighbor conduct issues noted.
Pet-Friendly Apartments
Dog parks and pet yards are highlights; pet waste management by residents remains a concern.

Compared to Nearby Communities

  • Rated 3.9 against a 3.77 average across the 328 luxury apartments businesses listed here.
  • Has more Google reviews than 32% of the businesses in this directory.

Most Mentioned in Reviews

quiet complexmaintenance teamresponsivenessleasing teamkind staffapplication processwork ordersvibeoffice teamcarpet

How This Score Was Calculated

How We Score
Star rating 25
Review volume 87
Review recency 100
Review sentiment 61
Profile completeness 100
Verification 30

Scores by Category

5
64
4
9
3
2
2
1
1
24

Common Renter Questions

How fast do maintenance requests get done?
Residents consistently report quick turnaround, especially through Gus. One reviewer in their third year noted zero complaints about response time.
Are there dog amenities?
Yes. The website lists large and small dog parks, and pet-friendly homes with yards are available.
What is the application process like?
The leasing team (Kristen, Ashley, Nicole, Ashli) handle applications. One concern: ask in writing about application fee billing, as at least one reviewer reported an unauthorized charge to their credit card.

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Residents consistently praise individual staff members, particularly Nia and Estefanía, who navigate leasing with bilingual support and genuine care. The apartments themselves draw admiration for their size and modern finishes, paired with resort-style amenities like the pool and gym. However, a significant minority report serious lapses: maintenance tickets stall for months, promised amenities never materialize, security protocols fail, and move-in coordination falls apart under pressure. Deposit returns are disputed, and common-area upkeep shows inconsistency. The complex markets luxury but sometimes delivers frustration. What sets US 1604 apart is the sharp contrast between staff who go the extra mile and operational systems that don't. Resident satisfaction hinges heavily on which team member handles your lease and whether maintenance requests get prioritized. Those dealing with office logistics, security enforcement, or post-move-out settlements frequently report disappointment at odds with the "Class A" positioning.

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Most reviewers report a breakdown in basic operations: severe pest infestations (roaches, rats, raccoons in ceilings), maintenance requests ignored for months even when critical (leaking roofs, no heat in winter), and trash dumpsters that overflow because bills go unpaid. Office staff are hard to reach, turnover is high, and communication about move-outs leads to surprise charges. A handful of recent residents say they've had better luck with new staff and improved pest spraying, but the pattern of neglect is documented across years. Specific failures stand out: residents paid double for internet while the complex failed to pay the provider for six months, water leaked into living rooms for four months without inspection, and security deposits were contested after keys were misplaced in desk drawers. The units themselves are spacious with decent amenities listed (washer/dryer, granite counters, balconies), but poor upkeep has created serious health risks including black mold exposure and roach-borne food contamination.

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Last updated 2026-09-25