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Summit of Thousand Oaks

Updated 2026-09-25 · 1,274 reviewed · 407 listed · Scored from 274 Google reviews · How we rank ›

3.3(274) 59 composite score See reviews on Google ✓ Google-verified
Gated & Secured Communities
Summit of Thousand Oaks
Location
Shady Oaks, San Antonio
Service
Gated & Secured Communities
Reviews
274
Ranking
#67 in Gated & Secured Communities
Best for
Long-term residents or those with high tolerance for administrative delays and pest management issues.

Google Business Profile is the source for the business data shown here, last checked 2026-09-25. Details taken from their website were fetched 2026-07-23.

What Residents Say

Long-term residents report meaningful improvements over the past year, especially new access gates and package handling. Staff member Emily draws consistent praise for helpfulness. But the move-in experience remains chaotic: units arrive with broken doors, mold, missing hot water, and locked mailboxes, while phone and email go unanswered for days. Maintenance requests vanish into a system that marks jobs complete without sending a technician. Common areas smell of pet waste and trash accumulates on sidewalks.

The property's appeal hinges almost entirely on tenant tenure. Ten-year residents say conditions have finally improved; newcomers describe their first week as a nightmare. Pest problems, water damage, and exterior lights that don't work persist. The building appears affordable and offers attractive finishes inside, but only if you can survive the administrative abandonment long enough to see the promised repairs arrive.

Praised for
  • friendly staff (Emily noted repeatedly)
  • improved grounds and amenities under new management
  • apartment unit finishes are attractive
  • package pickup system upgrade
Watch-outs
  • maintenance requests ignored or delayed months
  • front office unresponsive to phone and email
  • move-in units delivered with serious defects (unlocking doors, mold, trash, no hot water)
  • pest and cleanliness issues in common areas
  • noisy tenants, management unresponsive to disturbance complaints
slow-maintenance-responsepoor-communicationunresponsive-officefriendly-staffpest-problemsnoisy-neighborspackage-theft
Best for: Long-term residents or those with high tolerance for administrative delays and pest management issues.
Think twice if: Move-in is high-risk: expect defective units, unresponsive management during onboarding, and slow or unaddressed maintenance requests. Call repeatedly to schedule tours and confirm lease terms.

What This Community Gets Right

  • staff member Emily praised for direction and helpfulness
  • new gateway access and package pickup system
  • improved property conditions under recent management changes

Before You Tour

  • Staff member Emily recognized multiple times for helpfulness at front desk
  • Gateway access system recently installed
  • Package pickup area recently added near main office
  • Maintenance portal marks jobs complete without completion
  • Management company listed as Reep
  • Long-term residents report 10-year tenure and recent improvements; new residents report days-to-weeks without phone/email response
  • No hot water reported in multiple units upon move-in; issue unresolved for up to 5 months in one case

Maintenance, Management & More

Gated & Secured Communities
Gateway access and controlled entry praised; common areas plagued by pest odor, trash, and broken exterior lights create safety concerns at night.

Compared to Nearby Communities

  • Rated 3.3 against a 3.85 average across the 78 gated & secured communities businesses listed here.
  • Has more Google reviews than 80% of the businesses in this directory.

Most Mentioned in Reviews

antsbroken mailboxespest controlfloorplanhelpful maintenance staffhot waternew managementgymfront office stafftenant care

How This Score Was Calculated

How We Score
Star rating 0
Review volume 100
Review recency 100
Review sentiment 45
Profile completeness 100
Verification 30

Scores by Category

5
130
4
21
3
23
2
12
1
88

Common Renter Questions

What are the move-in conditions like?
Recent residents report units delivered with broken doors that do not lock, mold in bathrooms, trash left behind, and absent hot water. The front office does not respond by phone or email to report these issues promptly. Budget extra time to document defects and follow up repeatedly.
How quickly does maintenance respond?
One resident waited three months for a response; another five months without hot water. The maintenance portal marks requests completed before work actually arrives. Expected response time is unpredictable.
Can I reach the office by phone?
Multiple residents report calling 40+ times with no answer. Staff member Emily is noted as the exception. Expect delays; email response is also slow.

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Last updated 2026-09-25