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Summit of Thousand Oaks

Updated 2026-08-23 · 1,344 reviewed · 419 listed · Scored from 278 Google reviews · How we rank ›

3.3(278) 54 composite score See reviews on Google ✓ Google-verified
Gated & Secured Communities
Summit of Thousand Oaks
Service
Gated & Secured Communities
Reviews
278

What Residents Say

Individual unit apartments are well-laid out, but residents struggle with an unresponsive office that rarely answers phones and management that treats tenants dismissively. Maintenance backlogs stretch months, pests and water problems persist, and common areas go uncleaned for weeks. A few staff members like Emily and Jamey earn praise for courtesy, but they cannot offset systemic office failures that frustrate long-term residents and prospective renters alike.

Management turnover and understaffing have made it harder for residents to resolve basic issues: no hot water for weeks after move-in, broken screens left unfixed for over a year, and unanswered voicemails the norm. Cleaning and pest control fall behind visibly. The office's late fees and collections threats add to the sense that management prioritizes extraction over service.

Praised for
  • Staff member Emily's helpfulness
  • Leasing agent Jamey's professionalism
  • apartment units themselves are nice
  • Leasing agent Star's smooth process
Watch-outs
  • Management rude, unprofessional, unresponsive
  • maintenance requests ignored or extremely slow
  • phones never answered
  • pest problems (ants, roaches, dog urine)
  • no hot water
  • dirty common areas
  • office staff lack compassion
poor-communicationunresponsive-officeslow-maintenance-responsepest-problemsnoisy-neighborsparking-issues
Think twice if: Avoid if you need responsive office support, quick maintenance, or clean common areas. Communication and pest control problems are chronic.

What This Community Gets Right

  • individual apartments well-designed
  • 24-hour fitness center
  • gated community with controlled access
  • on-site maintenance staff available

Before You Tour

  • Emily noted for exceptional helpfulness at front desk
  • Jamey praised for leasing assistance
  • Star credited with smooth move-in process
  • 3-month maintenance backlogs reported
  • no hot water delays lasting weeks to months after move-in
  • office phones rarely answered despite multiple voicemails
  • management company is Reep
  • two management changes during tenure of one resident

Maintenance, Management & More

Gated & Secured Communities
Controlled access and on-site maintenance promised but maintenance response times severely lag, and office communication nearly absent.

Compared to Nearby Communities

  • Rated 3.3 against a 3.86 average across the 9 gated & secured communities businesses listed here.
  • Has more Google reviews than 81% of the businesses in this directory.

Most Mentioned in Reviews

antsbroken closet doorspest controlnew managementfloorplanhot waterhelpful maintenance staffgymcleanlinessfront office staff

How This Score Was Calculated

How We Score
Star rating 0
Review volume 100
Review recency 100
Review sentiment 30
Profile completeness 100
Verification 30

Scores by Category

5
131
4
21
3
23
2
13
1
90

Common Renter Questions

What are the main amenities?
Pool with poolside Wi-Fi, 24-hour fitness center, controlled access buildings, wood-burning fireplaces (in some units), private patios/balconies, fully equipped kitchens, and on-site maintenance.
Is maintenance responsive?
No. Residents report 3-month backlogs and unanswered requests. One tenant waited 5 months without hot water after move-in.
How do I reach the office?
Phone calls often go unanswered. Residents report leaving multiple voicemails without callbacks. Visit the office in person during posted hours.

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Most residents praise Eric and the management team for their responsiveness and genuine care, describing a clean, quiet community where maintenance arrives promptly and staff host community events. Tenants love the spacious townhomes with wraparound balconies and the convenient northwest location. However, some report persistent pool closures without notice, inconsistent unit updates, and isolated water pressure problems in their kitchens and laundry. The newer management (as of late 2024) has earned high marks for communication and 48-hour inspection notices, a shift from rushed scheduling under previous ownership. Repeat renters cite strong tenant relationships and community building. Complaints cluster around pool maintenance and unit condition upon move-in; these issues appear isolated rather than property-wide but create friction for affected residents.

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Last updated 2026-08-23