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Summit of Thousand Oaks

Updated 2026-07-23 · 1,280 reviewed · 348 listed · Scored from 277 Google reviews · How we rank ›

3.3(277) 54 composite score See reviews on Google ✓ Google-verified
Gated & Secured Communities
Summit of Thousand Oaks
Service
Gated & Secured Communities
Reviews
277

What Residents Say

Since management took over, residents face recurring failures: no hot water in new units, roaches in apartments, and maintenance requests logged but never addressed. Two long-term tenants praised recent renovations and package handling, but the majority report staff that do not answer phones, broken systems repaired only months later (if at all), and mold that sends allergy sufferers to hotels or hospitals. Billing disputes get no callback in weeks.

The property's gym and pool exist but reviewers note the pool appeared dirty during tours and common areas reek of pet urine with burnt-out lights. Leasing agents impress initially, yet office follow-through fails so completely that residents spend hours calling with no answer and leave voicemails that go unreturned.

Praised for
  • long-term resident satisfaction after recent improvements
  • leasing staff professionalism
  • apartment layout and finishes
Watch-outs
  • no hot water for months after move-in
  • roaches and pest control failures
  • mold and water damage not repaired
  • maintenance requests ignored or severely delayed
  • front office unresponsive to calls and emails
  • common areas poorly maintained and unsafe
  • billing errors and collection practices
slow-maintenance-responsepoor-communicationunresponsive-officepest-problemsnoisy-neighborsparking-issuesamenity-quality
Think twice if: Do not rent if you need reliable maintenance response, hot water immediately, pest control, or responsive office staff.

What This Community Gets Right

  • recent property renovations (gateway access, package facility)
  • leasing agents attentive during tours
  • fitness center and pool on site

Before You Tour

  • Gateway access and package pickup facility recently added
  • Maintenance requests taking 3 months to be marked complete but not actually performed
  • No hot water in units for weeks or months after move-in; only burning hot water reported in some units
  • Mold in bathrooms reappearing in at least one apartment where tenant has severe allergy
  • Front office phone lines unanswered for days; voicemails and emails not returned for weeks
  • Pool reported visibly dirty during leasing tours
  • Common areas lack power washing and exterior lighting
  • Billing errors sent to collections without resident notice or itemized documentation

Maintenance, Management & More

Gated & Secured Communities
Controlled access buildings and new gateway access praised by long-term resident, but poor maintenance, pest infestations, and absent office staff undermine security and livability.

Compared to Nearby Communities

  • Rated 3.3 against a 3.89 average across the 124 gated & secured communities businesses listed here.
  • Has more Google reviews than 79% of the businesses in this directory.

Most Mentioned in Reviews

antsbroken closet doorspest controlfloorplannew managementhot waterhelpful maintenance staffgymfront office stafftenant care

How This Score Was Calculated

How We Score
Star rating 0
Review volume 100
Review recency 100
Review sentiment 27
Profile completeness 100
Verification 30

Scores by Category

5
130
4
21
3
23
2
14
1
89

Common Renter Questions

What should I expect when I move in?
Multiple recent residents report no hot water for 5-7 days or longer after move-in, and roaches present in new units. Bring bottled water and be prepared to request pest control immediately.
How quickly does maintenance respond?
Wait times range from 3 months to no response at all. One resident waited 5 months without hot water. You will likely need to follow up repeatedly in person.
Can I reach the front office by phone?
Recent residents report the phone goes unanswered most of the time, voicemails are not returned for weeks, and emails are ignored. Visit in person if you need a response.
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Maintenance staff earn consistent praise for speed and professionalism; Francisco, Richard, and the Franks are named repeatedly for weekend calls and early repairs. Leasing staff (Keilianna, Emily, Bianca) also get recognition for helpfulness. However, a vocal subset complains bitterly about back-end charges: repeated $50 renters insurance verification fees despite proof provided, surprise move-out costs totaling over $2,200, and damage from renovations not reimbursed. One tenant reported a four-day A/C outage after work order delays.

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Cortland Walker Ranch
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Cortland Walker Ranch

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Cortland Walker Ranch draws strong favor for its clean grounds, resort-style pool and gym, and a leasing staff that goes above and beyond, particularly Jessica and Emari. The community feels quiet and well-kept, with maintenance responses measured in hours rather than days. Pet owners appreciate the bark park and flexible policies. However, a handful of residents report serious lapses: undisclosed construction projects starting immediately after move-in, a broken emergency lockout service, water damage that management refused to properly repair or remedy, and a faulty security gate that compromises the gated community promise. Problems appear isolated but severe when they occur. The business collects substantial upfront fees without always disclosing ongoing or imminent work. Disabled and sensitive residents have felt particularly let down by the contrast between the marketed peaceful community and the reality of major repairs they were never told about. The gate and security concerns undercut the core value proposition of a gated community.

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Astra
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Fernando and the leasing office earn consistent praise for friendliness and move-in support. Maintenance reportedly fixes issues within 24 hours. However, residents report widespread roach problems, repeated unexplained rent hikes, and a pattern of disputed charges and missing deposits after move-out. One tenant documented months of unresponsiveness and disputed $520+ in questionable fees; another faced collection attempts while disputing charges. The newer positive reviews cluster suspiciously around the same time. The property offers studio and one-bedroom units at mid-income pricing near transit and shops. The complex has a gate but residents report it does not reliably close. Noise from neighbors and traffic is common. For new tenants willing to rent month-to-month, the initial experience tends smooth; those staying long-term or moving out face mounting frustration over billing practices and pest control.

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Last updated 2026-07-23