Split between frustration and hope. Long-term residents report years of decline: pest control doesn't show, roaches persist despite complaints, the office moved and now nobody answers phones or emails. Work orders take weeks. Yet recent reviews praise new management, responsive maintenance staff (David and Mathew mentioned), and property events like movie nights. Whether this turnaround sticks remains unclear.
Recent shift: New property manager Kendra and maintenance staff (David and Mathew) have earned recent five-star praise for responsiveness and same-day repairs. Two most recent positive reviews (2 and 4 months ago) credit management improvements and resident events. However, long-term residents remain skeptical; the pattern reversal is too recent to confirm as sustained.
Residents split starkly: those with quick-resolved issues praise friendly staff and the pet-friendly amenities, but persistent complaints about roach infestations, mold, and prolonged unaddressed repairs paint a troubling picture. Management appears responsive when engaged but inconsistent across units, with some families reporting months-long health hazards despite repeated requests for solutions.
Residents praise specific staff members, especially office team Irma and Sylvia and maintenance worker Patrick, for genuine help and quick responses. However, move-out billing disputes, broken infrastructure, and inconsistent professionalism overshadow these bright spots. Multiple tenants report unverified charges sent to collections, pest problems, and maintenance gaps that left apartments unhealthy or insecure. The dog park and pools draw families, and quiet neighbors feature in positive reviews. Yet the complex struggles with gate malfunctions, ground cleanliness, and accountability. Long-term residents report the property has declined, and newer residents cite collections practices and leasing discrepancies that feel deceptive. Staff quality appears highly dependent on which person you encounter.
Strong maintenance and leasing teams have built loyalty among long-term residents, with same-day repairs and genuine personal attention from staff like Kristina, Destiny, Xavier, and Ben. Recent management changes have soured the experience for some, with complaints about enforcement gaps (illegal garage businesses, inconsistent parking rules), poor response to complaints, and payment handling failures that sent residents to collections. The complex itself is quiet and pet-friendly, with amenities including a dog park and clubhouse, located near shopping and hospitals. Residents consistently praise the maintenance crew and certain office staff. However, parking chaos and the perception of declining management responsiveness have prompted some to consider leaving once their lease ends.
Last updated 2026-08-23