Google Business Profile is the source for the business data shown here, last checked 2026-09-25. Details taken from their website were fetched 2026-07-23.
Staff like Kylie and Aubrey earn consistent praise for warmth and patience during leasing, and reviewers often describe move-in days and the property itself as clean and welcoming. However, a significant minority report escalating fees, slow repairs (hot water, broken fixtures), noise bleed from neighbors and dogs, and lapses in security and grounds maintenance that undermine the premium price tag.
Most residents praise the leasing and maintenance teams, particularly Ashley, Bri, Letti, Nikki, and Jose, for handling requests quickly and treating people with respect. Move-in coordination and security deposit refunds have tripped up at least one resident, though staff friendliness and apartment quality kept many others satisfied overall.
Leasing staff, particularly Madison, Andres, and Cheyenne, earn consistent praise for patience, professionalism, and genuine care during the move-in and application process. The property itself is clean, quiet, and well-kept, with maintenance that fixes issues quickly and correctly. One resident reported difficulty reaching the office by phone and faced a dismissive encounter during an unscheduled visit, though the overwhelming majority describe a welcoming, attentive experience from day one. Community events like bingo nights and holiday celebrations add a social layer that many residents highlight.
The leasing office staff earn consistent praise for warmth and professionalism at move-in, but residents report profound operational failures elsewhere. Maintenance requests languish for months or years unresolved (roof damage, sinks, AC failures); the broken gate creates an open entry point where car theft and wheel theft are common. Parking is scarce and residents face unexpected charges or towing. The "luxury" branding appears disconnected from day-to-day living conditions. Multiple residents describe mold, water damage, and pest issues that management ignores or delays addressing for extended periods. The five-star reviews come almost exclusively from the initial leasing experience; longer-term residents and those facing emergencies paint a starkly different picture. Office communication is described as unresponsive, with calls going unanswered and security deposits not returned months after move-out.
Last updated 2026-09-25