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Estraya Westover Hills Apartments

Updated 2026-08-23 · 1,344 reviewed · 419 listed · Scored from 239 Google reviews · How we rank ›

4.4(239) 79 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury Apartments
Estraya Westover Hills Apartments
Service
Luxury Apartments
Reviews
239

What Residents Say

Most residents report friendly staff and rapid maintenance response. The leasing team, especially Ashley and Bree, are consistently praised for helpfulness and clarity. One tenant experienced repeated move-in failures with no notice, compounded by slow security deposit return and management dismissal of the issue.

Praised for
  • responsive maintenance team
  • friendly leasing staff (Ashley, Bree, Jose)
  • clean facilities
  • quick problem resolution
Watch-outs
  • slow move-in communication
  • poor security deposit handling
  • management lack of accountability
responsive-managementfriendly-staffclean-facilities
Best for: Residents seeking quick maintenance response and personalized leasing support.
Think twice if: You're moving from out of state; check apartment readiness and move-in details in writing well in advance.

What This Community Gets Right

  • responsive maintenance
  • attentive leasing team
  • modern finishes and amenities
  • clean facilities

Before You Tour

  • Ashley, Bree, and Jose named as standout staff
  • maintenance requests completed same-day
  • after-hours AC response
  • move-in failures: apartment not ready on scheduled date and office closed for meeting

Maintenance, Management & More

Luxury Apartments
Praised for responsive maintenance and friendly leasing staff; one resident faced repeated move-in delays and security deposit return issues.

Compared to Nearby Communities

  • Rated 4.4 against a 3.76 average across the 311 luxury apartments businesses listed here.
  • Has more Google reviews than 73% of the businesses in this directory.

How This Score Was Calculated

How We Score
Star rating 56
Review volume 100
Review recency 100
Review sentiment 64
Profile completeness 100
Verification 30

Scores by Category

5
187
4
14
3
8
2
6
1
24

Common Renter Questions

What happens if my AC breaks after office hours?
Jose from maintenance responded promptly to an after-hours AC issue per recent tenant experience.
How fast do maintenance requests get done?
One resident reported all maintenance requests completed immediately and done well the first time, including professional installation work.

Similar apartment complexes nearby

Cascadia Luxury Apartment Homes
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Cascadia Luxury Apartment Homes

3.6(357)✓ Google-verifiedPublishes prices

Staff at the leasing office earn genuine praise for warmth and patience during move-in, and the property's grounds and amenities look appealing at first. However, residents consistently report that the gated security is broken, allowing regular car theft and break-ins; maintenance requests sit open for months or years without resolution; and management grows dismissive or unresponsive when complaints escalate. Parking is a chronic shortage, hallways stay dirty, and pest control is ineffective. The gap between "luxury" marketing and actual living conditions is stark. Money moves quickly when rent is due, but refunds stall past promised dates, emergency calls go unanswered late at night, and office staff have been reported raising their voices or deflecting blame. A few residents walked away after weeks or months; others have endured years of decline while documentation and follow-up fall through the cracks.

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Paragon Westover Hills Apartments
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Paragon Westover Hills Apartments

4.0(206)✓ Google-verified

Residents praise Paragon's leasing staff-Kylie and Aubrey especially-and report quick maintenance response times when repairs are needed. The property itself is attractive and well-amenitized. However, serious cracks have emerged: undisclosed monthly fees ($63 trash, $45 lock/AC, plus random charges of $44–$70), persistent maintenance backlog (power outages, slow hot water, failing repairs), car theft from the lot, and complaints about cleanliness neglect. The pet-friendly model draws noise complaints and thin walls amplify neighbor activity. For the price, reviewers expect better upkeep and transparency on charges. Staff responsiveness stands out-Devin's tech team answered a work order in four minutes-but the business's fee structure and property maintenance gaps undercut the experience. Prospective residents should ask specifically about all monthly charges and inspect maintenance records before signing.

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The Haven at Westover Hills
84

The Haven at Westover Hills

4.4(538)✓ Google-verifiedPublishes prices

Residents consistently experience smooth move-ins and attentive staff who remember them by name. Marlo and Joe handle applications and tours with genuine care, often going beyond standard service. Maintenance responds quickly to work orders. The property feels welcoming and peaceful, with long-term residents testifying to stable, caring management over years. Amenities include pools, fitness centers, dog parks, and BBQ areas. Pricing ranges from $1,134 for one-bedroom to $1,808 for three-bedroom units. The leasing team's availability during the application phase stands out as a real differentiator for urgent or last-minute moves.

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Last updated 2026-08-23