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The Falls at Westover Hills

Updated 2026-07-23 · 1,280 reviewed · 348 listed · Scored from 390 Google reviews · How we rank ›

3.2(390) 59 composite score See reviews on Google ✓ Google-verified Publishes prices
Student HousingAffordable & Section 8 HousingGated & Secured Communities
The Falls at Westover Hills
Services
Student Housing, Affordable & Section 8 Housing, Gated & Secured Communities
Reviews
390

What Residents Say

Two distinct experiences emerge: recent residents and long-term tenants who praise Luna and Fernando for easy moves and responsive care, alongside tenants facing months-long HVAC breakdowns, withheld deposits, and dismissive leasing staff. Maintenance crews perform well once engaged, but office professionalism has deteriorated under new management, leaving billing disputes unresolved.

The Falls attracts people seeking affordable, spacious units and values the pool and community feel. However, tenants warn that persistence may be needed to get AC repairs approved or deposits returned, and current staff do not match the service standards previous teams set.

Praised for
  • staff responsiveness when engaged
  • affordable pricing
  • good maintenance crew
  • pleasant grounds and amenities
Watch-outs
  • slow maintenance response on HVAC issues
  • deposit not returned
  • inconsistent leasing staff quality
  • account fee disputes unresolved
  • aggressive office behavior
quick-maintenanceslow-maintenance-responsefriendly-staffunresponsive-officevalue-for-moneyhidden-fees
Best for: Budget-conscious renters seeking spacious, affordable units with good amenities near retail and education.
Think twice if: Staff turnover and billing issues have left some tenants frustrated; deposits and account corrections can take over a year to resolve.

What This Community Gets Right

  • Affordable rent
  • Pool and fitness amenities
  • Responsive maintenance crew

Before You Tour

  • Luna handles leasing with bilingual support and praised for smooth moves
  • Fernando works as leasing agent and noted for attentiveness
  • Maintenance crew consistently praised for quality work
  • Diana mentioned as assistant manager going above and beyond
  • HVAC repairs delayed until multiple units fail simultaneously before approval
  • One tenant's power bill reached $1000 over two months during AC failure
  • Account fee disputes took over a year to attempt resolution

Maintenance, Management & More

Student Housing
Near colleges; affordable units attract students. Luna's bilingual leasing support aids enrollment.
Affordable & Section 8 Housing
Spacious units and reasonable pricing appeal to budget renters, though billing disputes and held deposits create long-term cost surprises.
Pet-Friendly Apartments
Website claims pet-friendly; no review evidence confirms or denies this service quality.

Compared to Nearby Communities

  • Rated 3.2 against a 3.7 average across the 114 student housing businesses listed here.
  • Has more Google reviews than 93% of the businesses in this directory.

How This Score Was Calculated

How We Score
Star rating 0
Review volume 100
Review recency 100
Review sentiment 45
Profile completeness 100
Verification 30

Scores by Category

5
170
4
47
3
9
2
25
1
139

Common Renter Questions

How long does maintenance take to respond?
Work orders are typically completed in a timely manner; however, HVAC repairs may be delayed if only one unit is affected, per management policy. Minor issues reported by tenants have been handled promptly.
Do they return security deposits?
Multiple recent tenants report deposits have not been returned despite repeated requests. One tenant stated they were told they would receive their deposit multiple times but it was kept.
Is there a discount for billing errors like high power bills?
One tenant reported no rent discount was offered even after the property's failed AC unit caused their power bill to reach $1000 over two months.
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Last updated 2026-07-23