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The Falls at Westover Hills

Updated 2026-08-23 · 1,344 reviewed · 419 listed · Scored from 394 Google reviews · How we rank ›

3.2(394) 55 composite score See reviews on Google ✓ Google-verified Publishes prices
Affordable & Section 8 HousingStudent Housing
The Falls at Westover Hills
Services
Affordable & Section 8 Housing, Student Housing
Reviews
394

What Residents Say

The Falls shows sharp internal division: residents praise affordable pricing, certain staff members (particularly Luna and Diana), and quick paperwork, but extensive complaints about broken systems outweigh these positives. Multiple tenants report going weeks without AC, water damage ignored for months, mold painted over instead of fixed, and emergency calls routed to voicemail. Several detail structural safety issues and escalated complaints to city code enforcement. Management appears inconsistent, with recent staff changes creating pockets of better service alongside longstanding maintenance culture failures. The complex is best approached with caution and thorough documentation habits.

Residents with previous experience report noticeable decline over their tenure, with grounds quality visibly worse now than during initial occupancy. Those who recently moved in under new management report faster work orders, while longer-term tenants describe years of unresolved problems.

Praised for
  • helpful leasing staff (Luna, Diana)
  • affordable rent for the area
  • friendly neighbors
  • improved service under new management
  • quick move-in process
Watch-outs
  • severe maintenance delays (weeks to months)
  • chronic AC failures and inadequate fixes
  • water damage and mold left unaddressed
  • slow emergency response
  • high move-out charges
  • pet waste not managed by complex
  • deposit not returned
slow-maintenance-responseunresponsive-officefriendly-staffvalue-for-moneypest-problemshidden-fees
Best for: budget-conscious renters relocating for college or work willing to document maintenance requests carefully.
Think twice if: you need reliable climate control, have experienced water issues, or cannot afford surprise deposit deductions and months-long repair waits.

What This Community Gets Right

  • affordable rents with move-in specials
  • responsive leasing staff (Luna, Diana noted by name)
  • nearby colleges, theme parks, and shopping
  • onsite amenities (pool, gym, business center)

Before You Tour

  • Luna and Diana mentioned as standout leasing staff
  • emergency maintenance line routes to voicemail instead of live dispatch
  • AC replacement requires 10 other units to fail first per policy
  • water damage complaints resolved by caulking and painting over mold rather than remediation
  • move-out cleaning fee: $90
  • security deposits reportedly kept without return
  • one tenant's CPS electric bill reached $1000 over two months during AC failure

Maintenance, Management & More

Affordable & Section 8 Housing
Rent praised as affordable for the area, but offset by hidden move-out charges and deposit retention.
Student Housing
Located near three colleges with friendly neighbors, but maintenance culture and emergency response inadequate for student populations.
Pet-Friendly Apartments
Website claims pet friendly, but residents report widespread uncleaned pet waste across grounds.

Compared to Nearby Communities

  • Rated 3.2 against a 3.61 average across the 115 affordable & section 8 housing businesses listed here.
  • Has more Google reviews than 95% of the businesses in this directory.

How This Score Was Calculated

How We Score
Star rating 0
Review volume 100
Review recency 100
Review sentiment 33
Profile completeness 100
Verification 30

Scores by Category

5
171
4
46
3
10
2
25
1
142

Common Renter Questions

What is the application fee?
The application fee is $99. The complex advertises 6 weeks free with application.
Is there an emergency maintenance line available 24/7?
An emergency line is listed, but recent reviews report it routes to voicemail with no live operator dispatch, delaying response.
What move-out costs should I expect?
Residents report a $90 cleaning fee plus additional charges that can total several hundred dollars beyond the security deposit.

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Last updated 2026-08-23