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Cascadia Luxury Apartment Homes

Updated 2026-08-23 · 1,344 reviewed · 419 listed · Scored from 357 Google reviews · How we rank ›

3.6(357) 59 composite score See reviews on Google ✓ Google-verified Publishes prices
Affordable & Section 8 HousingFurnished & Corporate HousingStudent HousingLuxury Apartments
Cascadia Luxury Apartment Homes
Services
Affordable & Section 8 Housing, Furnished & Corporate Housing, Student Housing
Reviews
357

What Residents Say

Staff at the leasing office earn genuine praise for warmth and patience during move-in, and the property's grounds and amenities look appealing at first. However, residents consistently report that the gated security is broken, allowing regular car theft and break-ins; maintenance requests sit open for months or years without resolution; and management grows dismissive or unresponsive when complaints escalate. Parking is a chronic shortage, hallways stay dirty, and pest control is ineffective.

The gap between "luxury" marketing and actual living conditions is stark. Money moves quickly when rent is due, but refunds stall past promised dates, emergency calls go unanswered late at night, and office staff have been reported raising their voices or deflecting blame. A few residents walked away after weeks or months; others have endured years of decline while documentation and follow-up fall through the cracks.

Praised for
  • Friendly, welcoming leasing office staff (Elvia, Ryan, Victoria, Trinity, Brittney)
  • Smooth move-in process when handled by good team members
  • Nice appearance and community events
  • Resident-focused staff when available
Watch-outs
  • Non-functioning gates despite gated community claim; constant car break-ins and theft
  • Slow or non-responsive maintenance (months to years for open requests)
  • Parking shortage, towing, poor enforcement of parking list
  • Pest problems (roaches, insects) not addressed
  • Poor hallway cleanliness, trash management, odor issues
  • No security cameras despite theft complaints
  • Unresponsive management and regional office; ignored calls and emails
  • Refund delays; security deposits not returned within promised timeframes
  • Inconsistent apartment condition on move-in
friendly-staffslow-maintenance-responseparking-issuespest-problemsunresponsive-officepoor-communicationsafe-communityclean-facilitieshidden-fees
Best for: New residents who move in during peak leasing office hours and can tolerate short-term stays.
Think twice if: You prioritize security (non-functional gates, frequent thefts), timely maintenance (year-long wait times reported), responsive management, or a clean living environment. Parking is limited and towing is aggressive.

What This Community Gets Right

  • Welcoming, patient leasing staff during move-in process
  • On-site fitness center and swimming pool
  • Community events to meet neighbors
  • Pet-friendly with 1, 2, and 3-bedroom options

Before You Tour

  • Named staff praised: Trinity (assistant manager), Victoria, Elvia, Brittney, Ryan. Staff also named in complaints: Elvia reported raising voice; Angel (office manager) dismissed safety concerns.
  • Gate security non-functional; residents report multiple car break-ins, wheel theft, and lack of security cameras
  • Maintenance delays: kitchen sink/disposal requests open 10-12 months; AC emergency calls unanswered 7pm-12:40am; leak under sink open February to June (4 months) without resolution
  • Parking is severely limited; residents park 3+ buildings away or must park off-property; towing enforced even with valid tags
  • Pest issues: roaches reported in multiple reviews; not addressed despite complaints
  • Hallway and common area cleanliness: trash accumulation, broken glass, odor reported; power washing promised but not delivered
  • Refund processing: security deposits delayed past 40-day promise; one resident waited 3+ months with no response from regional office; regional director Miguel and Angel reported dismissive in follow-up conversations
  • Pool frequently down; described as always dirty when available

Maintenance, Management & More

Luxury Apartments
Marketing as luxury contradicted by broken gates, pest problems, poor maintenance, and dingy common areas. Residents feel misled by the name.
Pet-Friendly Apartments
Pet fees and monthly rent charged, but animal waste cleanup not enforced; management sends emails about it but takes no action.
Gated & Secured Communities
Gates always broken; frequent car break-ins, tire theft, and tool theft reported. No security cameras. Residents describe gates as non-functional and a false security claim.

Compared to Nearby Communities

  • Rated 3.6 against a 3.61 average across the 115 affordable & section 8 housing businesses listed here.
  • Has more Google reviews than 91% of the businesses in this directory.

How This Score Was Calculated

How We Score
Star rating 7
Review volume 100
Review recency 100
Review sentiment 39
Profile completeness 100
Verification 30

Scores by Category

5
198
4
29
3
25
2
15
1
90

Common Renter Questions

Are there security cameras on the property?
No. Multiple residents report cameras are not present, which management confirmed when asked about stolen items.
How long does it take to get maintenance requests completed?
Highly variable. Some are completed quickly, but residents report maintenance requests open for 4 months to nearly a year with no resolution. Emergency maintenance calls after 7pm may not be answered.
Is parking included with rent?
Yes, but residents report severe shortage. Many park 3+ buildings away from their unit or off-site; towing is enforced even for residents with valid tags.

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Last updated 2026-08-23