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Palm Tree Apartments

Updated 2026-09-25 · 1,274 reviewed · 407 listed · Scored from 33 Google reviews · How we rank ›

2.9(33) 43 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury ApartmentsPet-Friendly Apartments
Palm Tree Apartments
Location
Northeast Side, San Antonio
Services
Luxury Apartments, Pet-Friendly Apartments
Reviews
33
Best for
people with pets needing budget housing and wheelchair access

Google Business Profile is the source for the business data shown here, last checked 2026-09-25. Details taken from their website were fetched 2026-07-23.

What Residents Say

Palm Tree Apartments offers low-cost housing on San Antonio's Northeast Side but suffers from chronic office failures and communication breakdowns. Touring appointments go unanswered, move-in approvals are rescinded without notice, and lease denials lack explanation. Residents report thin walls, noisy neighbors, long maintenance waits, poor upkeep, and safety issues in the surrounding area, though one long-term resident praised same-day repairs and affordable rates.

Praised for
  • affordable rent (when working as priced)
  • same-day maintenance response reported
  • grounds improvements over time
Watch-outs
  • poor office responsiveness and no-shows to appointments
  • maintenance delays and cheap repairs that repeat
  • unresponsive communication on deposits and denials
  • noisy neighbors and thin walls
  • dirty and run-down appearance
  • high water bills (shared utility)
  • safety concerns (shootings, drugs)
  • online payment convenience fee ($43.40)
  • office hours mismatch with tenant availability
unresponsive-officepoor-communicationslow-maintenance-responsenoisy-neighborsparking-issuesoverpriced
Best for: people with pets needing budget housing and wheelchair access
Think twice if: you need reliable office hours, prompt lease decisions, or frequent maintenance support; no-show appointments and unresponsive staff are persistent complaints

What This Community Gets Right

  • pet-friendly
  • wheelchair accessible
  • on-site recreation (basketball court, playground)

Before You Tour

  • David identified as an agent; assistant staff reportedly smoking on job
  • One long-term resident (4-5 years) reported same-day maintenance response and praised manager
  • Online payment carries $43.40 convenience fee; cash payment option at HEB or Walmart
  • Pet deposit stated as $300
  • Fatal shooting reported two weeks before one resident's move-in
  • Shared water utility with reportedly high bills in summer

Compared to Nearby Communities

  • Rated 2.9 against a 3.77 average across the 328 luxury apartments businesses listed here.
  • Has more Google reviews than 10% of the businesses in this directory.

Most Mentioned in Reviews

feeoffice

How This Score Was Calculated

How We Score
Star rating 0
Review volume 66
Review recency 80
Review sentiment 25
Profile completeness 100
Verification 30

Scores by Category

5
11
4
4
3
3
2
2
1
13

Common Renter Questions

What does it cost to bring a pet?
Pet deposit is $300, according to their website.
Can I pay rent online?
Yes, but they charge a $43.40 convenience fee. You can also pay cash at HEB or Walmart to avoid the fee.
Are units wheelchair accessible?
The complex has wheelchair-accessible units and parking, according to their website.

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The leasing office, especially Amy Cervantes and Aimee Pineda, earns consistent praise for clear explanations and patience during tours and sign-ups. Move-in specials are competitive, and one building manager has handled tenant emergencies well. However, the complex struggles with structural and pest problems that management refuses to address: mold, rats, roaches, and persistent AC failures recur across multiple recent reviews. Tenants report ignored maintenance requests, dismissive responses to health hazards, and misleading online photos. The stark split between front-office warmth and back-end negligence suggests good intentions at lease-signing do not translate to livable conditions. One positive outlier noted the complex works for budget tenants if they set expectations low; another praised the peaceful atmosphere and staff effort. Yet fire ants, three-year rat infestations, water leaks soaking elderly residents' apartments, and falling moldy ceilings paint a pattern of deferred maintenance that contradicts the luxury category and undermines the pet-friendly promise.

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Last updated 2026-09-25