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New Forest Haven - 55+ Independent Living

Updated 2026-07-23 · 1,280 reviewed · 348 listed · Scored from 48 Google reviews · How we rank ›

4.0(48) 61 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury ApartmentsSenior Living ApartmentsPet-Friendly Apartments
New Forest Haven - 55+ Independent Living
Services
Luxury Apartments, Senior Living Apartments, Pet-Friendly Apartments
Reviews
48

What Residents Say

Staff warmth and community atmosphere draw consistent praise, but serious pest problems, food quality complaints, and maintenance gaps frustrate residents and families. Recent management changes appear underway; cleanliness and dining inconsistencies remain recurring concerns despite renovation efforts.

Recent shift: New management recently took over; current residents report ongoing interior redecoration and maintenance attention, though pest and food complaints remain unresolved from prior years.

Praised for
  • friendly, responsive staff
  • clean facilities and warm atmosphere
  • staff dedication to residents
  • welcoming community events
Watch-outs
  • pest and roach infestations
  • processed, cold food with frequent shortages
  • high prices relative to services
  • minimal housekeeping and maintenance
friendly-staffresponsive-managementclean-facilitiespest-problemsoverpricedslow-maintenance-response
Best for: Active seniors seeking community engagement and responsive staff support in a Northwest San Antonio location.
Think twice if: Pest issues have recurred; verify current pest control practices and food quality before committing.

What This Community Gets Right

  • responsive staff and family support
  • activity-rich community calendar
  • chef-curated meals plus bistro
  • accessible near major hospitals and highways

Before You Tour

  • Staff member Alexis praised by name for patience and care
  • New management in place addressing maintenance
  • Studio apartments described as spacious
  • Bistro area recently redecorated
  • 24-hour phone access to check on residents
  • Three daily chef-curated meals
  • Weekly Walmart and HEB shopping trips

Maintenance, Management & More

Senior Living Apartments
Staff responsiveness and event planning praised; persistent complaints about pest control, food quality, and maintenance delays.
Luxury Apartments
Bistro and community spaces nicely decorated; pricing high relative to dining and housekeeping quality reported by residents.

Compared to Nearby Communities

  • Rated 4 against a 3.78 average across the 205 luxury apartments businesses listed here.
  • Has more Google reviews than 16% of the businesses in this directory.

How This Score Was Calculated

How We Score
Star rating 27
Review volume 73
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Scores by Category

5
32
4
3
3
4
2
1
1
8

Common Renter Questions

Can I call to check on a resident anytime?
Yes, 24-hour phone access available to check on residents.
What meals are included?
Three chef-curated daily meals plus bistro options; à la carte available if offered that day.
Are there transportation options?
Yes, Wednesday Walmart trips (9 AM, one hour) and Friday HEB trips (one hour) available.
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Last updated 2026-07-23