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The Cue at Medical Center

Updated 2026-08-23 · 1,344 reviewed · 419 listed · Scored from 46 Google reviews · How we rank ›

3.3(46) 53 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury ApartmentsPet-Friendly ApartmentsStudent Housing
The Cue at Medical Center
Services
Luxury Apartments, Pet-Friendly Apartments, Student Housing
Reviews
46

What Residents Say

Five-star reviewers consistently praise Emily and Michael's responsiveness, cleanliness of grounds, and quiet neighbourhoods. However, one-star reviews report persistent roach infestations, slow resolution of maintenance issues, a dangerous exit design, and management's defensive public responses to criticism that reviewers found dismissive and blame-shifting rather than solution-focused.

Recent shift: The most recent review (1 month ago) praises Emily and the interiors, continuing the pattern of positive management feedback. However, the 1-star review from 2 months ago is notably critical of management's defensive tone in public responses to complaints, suggesting a reputational issue independent of unit or service quality.

Praised for
  • responsive management (named staff: Emily, Michael)
  • clean grounds and move-in ready units
  • quiet community
  • quick maintenance response
Watch-outs
  • roach and pest problems
  • slow maintenance on recurring issues
  • defensive management responses to criticism
  • safety concerns with exit design
  • noise and neighbor conflicts in some units
responsive-managementpoor-communicationwell-maintained-groundsnoisy-neighborspest-problemsquick-maintenancefriendly-staff
Best for: Long-term renters who value staff responsiveness and quiet grounds; families or single parents seeking a gated, low-noise community.
Think twice if: Pest issues have recurred for multiple residents; exit design poses safety risks; negative review responses from management may signal deeper accountability problems.

What This Community Gets Right

  • responsive staff (Emily, Michael named)
  • clean grounds and move-in ready apartments
  • gated community with app-controlled access
  • proximity to Medical Center, UTSA, USAA, Loop 410

Before You Tour

  • Staff members Emily and Michael specifically named and praised for leasing and problem-solving
  • Washer/dryer included in some units
  • Gated community with smartphone-controlled gate access
  • On-site maintenance visible and responsive to minor repairs
  • Roach infestation reported by multiple residents; management denied early lease termination despite severity
  • Unauthorized entry and removal of belongings reported by departing resident

Maintenance, Management & More

Pet-Friendly Apartments
No specific pet service complaints or praise in reviews; unclear if pets are truly accommodated.
Luxury Apartments
Unit finishes praised as 'amazing interiors' by some; others criticized 1994-era kitchens/bathrooms at current prices.
Student Housing
No explicit student feedback; proximity to UTSA noted in website claims but not addressed in reviews.

Compared to Nearby Communities

  • Rated 3.3 against a 3.76 average across the 311 luxury apartments businesses listed here.
  • Has more Google reviews than 16% of the businesses in this directory.

How This Score Was Calculated

How We Score
Star rating 0
Review volume 73
Review recency 100
Review sentiment 45
Profile completeness 100
Verification 30

Scores by Category

5
22
4
2
3
4
2
3
1
15

Common Renter Questions

Is parking or transportation available?
The complex is on the 534-bus line, has easy access to Loop 410, and is steps to the Medical Center. On-site parking is implied but not detailed in reviews.
Are there move-in incentives?
Yes, their website lists a move-in special: 2 months free rent on a 12-month lease (excludes furnished units).
What happens if I need to break my lease?
One reviewer reported a request for early termination due to roach infestation was denied, and they were charged the full lease term.

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Staff at Deer Oaks earn consistent praise for their speed and friendliness. Move-ins are smooth, maintenance requests resolved quickly, and residents describe a quiet, welcoming community. Named team members (Justin, Eddie, Mary, Angela) stand out for professional, patient service. One complaint flags an unresponsive office failing to act on a disruptive tenant dealing drugs and causing noise, though other residents report the community as peaceful overall. The 3.8-star rating across 118 reviews reflects 59% five-star reviews offset by a smaller 26% rating one or two stars. Deer Oaks markets itself as affordable rent in a well-organized setting. Parking and pet policies draw explicit praise. The single serious complaint about staff inaction suggests inconsistent enforcement of tenant conduct standards.

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The Branch at Medical Center
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Leasing staff, especially Scott and Joana, consistently deliver knowledgeable and welcoming service that makes new residents feel valued. However, this goodwill dissolves once residents move in: maintenance backlogs span weeks, air conditioning fails repeatedly during summer heat, hot water goes missing, roaches and other pests are widespread, and the office deflects responsibility between departments. Specific failures stack up: a resident had no hot shower for a month with a gaping wall hole, another waited two weeks for AC repair in 90-100 degree heat, a third found the fitness center flooded and unusable, and long-term residents report roof leaks, damaged plumbing, overflowing dumpsters, and water cuts without notice. The gap between the sales pitch and daily living conditions is severe.

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Last updated 2026-08-23