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The Cue at Medical Center

Updated 2026-09-25 · 1,274 reviewed · 407 listed · Scored from 46 Google reviews · How we rank ›

3.3(46) 53 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury ApartmentsPet-Friendly Apartments
The Cue at Medical Center
Location
Dreamhill Estates, San Antonio
Services
Luxury Apartments, Pet-Friendly Apartments
Reviews
46
Ranking
#283 in Luxury Apartments
Best for
Long-term renters who value staff responsiveness and quiet grounds; families or single parents seeking a gated, low-noise community.

Google Business Profile is the source for the business data shown here, last checked 2026-09-25. Details taken from their website were fetched 2026-07-23.

What Residents Say

Five-star reviewers consistently praise Emily and Michael's responsiveness, cleanliness of grounds, and quiet neighbourhoods. However, one-star reviews report persistent roach infestations, slow resolution of maintenance issues, a dangerous exit design, and management's defensive public responses to criticism that reviewers found dismissive and blame-shifting rather than solution-focused.

Recent shift: The most recent review (1 month ago) praises Emily and the interiors, continuing the pattern of positive management feedback. However, the 1-star review from 2 months ago is notably critical of management's defensive tone in public responses to complaints, suggesting a reputational issue independent of unit or service quality.

Praised for
  • responsive management (named staff: Emily, Michael)
  • clean grounds and move-in ready units
  • quiet community
  • quick maintenance response
Watch-outs
  • roach and pest problems
  • slow maintenance on recurring issues
  • defensive management responses to criticism
  • safety concerns with exit design
  • noise and neighbor conflicts in some units
responsive-managementpoor-communicationwell-maintained-groundsnoisy-neighborspest-problemsquick-maintenancefriendly-staff
Best for: Long-term renters who value staff responsiveness and quiet grounds; families or single parents seeking a gated, low-noise community.
Think twice if: Pest issues have recurred for multiple residents; exit design poses safety risks; negative review responses from management may signal deeper accountability problems.

What This Community Gets Right

  • responsive staff (Emily, Michael named)
  • clean grounds and move-in ready apartments
  • gated community with app-controlled access
  • proximity to Medical Center, UTSA, USAA, Loop 410

Before You Tour

  • Staff members Emily and Michael specifically named and praised for leasing and problem-solving
  • Washer/dryer included in some units
  • Gated community with smartphone-controlled gate access
  • On-site maintenance visible and responsive to minor repairs
  • Roach infestation reported by multiple residents; management denied early lease termination despite severity
  • Unauthorized entry and removal of belongings reported by departing resident

Maintenance, Management & More

Pet-Friendly Apartments
No specific pet service complaints or praise in reviews; unclear if pets are truly accommodated.
Luxury Apartments
Unit finishes praised as 'amazing interiors' by some; others criticized 1994-era kitchens/bathrooms at current prices.
Student Housing
No explicit student feedback; proximity to UTSA noted in website claims but not addressed in reviews.

Compared to Nearby Communities

  • Rated 3.3 against a 3.77 average across the 328 luxury apartments businesses listed here.
  • Has more Google reviews than 15% of the businesses in this directory.

How This Score Was Calculated

How We Score
Star rating 0
Review volume 73
Review recency 100
Review sentiment 45
Profile completeness 100
Verification 30

Scores by Category

5
22
4
2
3
4
2
3
1
15

Common Renter Questions

Is parking or transportation available?
The complex is on the 534-bus line, has easy access to Loop 410, and is steps to the Medical Center. On-site parking is implied but not detailed in reviews.
Are there move-in incentives?
Yes, their website lists a move-in special: 2 months free rent on a 12-month lease (excludes furnished units).
What happens if I need to break my lease?
One reviewer reported a request for early termination due to roach infestation was denied, and they were charged the full lease term.

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3.3(181)✓ Google-verified

Scott and Joanna lead an exceptionally engaged leasing team that impresses prospective residents with prompt, thorough tours and genuine care. The property's location near the Medical Center and pet-friendly model appeal to relocators and dog owners alike. However, maintenance responsiveness is a critical weakness. Multiple residents report unresolved leaks, broken showers, non-functioning air conditioning, and pest infestations lasting weeks or months despite repeated work orders. Office staff are frequently unavailable during listed hours, and residents describe management as dismissive when escalation reaches Code Compliance. Break-ins and loitering add to safety concerns.

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Last updated 2026-09-25