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Madeira Apartments

Updated 2026-07-23 · 1,280 reviewed · 348 listed · Scored from 147 Google reviews · How we rank ›

3.5(147) 64 composite score See reviews on Google ✓ Google-verified Publishes prices
Pet-Friendly Apartments
Madeira Apartments
Service
Pet-Friendly Apartments
Reviews
147

What Residents Say

Five-star reviews consistently praise Madeira's responsive maintenance team, especially Geno, and engaged management led by Selinda and Felicia. The quiet Northeast Side location, clean grounds, dog park, and pool draw long-term residents. The main caveat is sporadic reports of roach infestations over several years; some tenants found the non-refundable pet deposit frustrating when damages occurred.

Praised for
  • responsive and quick maintenance
  • friendly and caring management staff
  • clean, well-maintained grounds
  • quiet, safe neighborhood
  • pet-friendly amenities including dog park
Watch-outs
  • recurring pest problems
  • non-refundable pet deposit policy
  • occasional noise from ambulance/fire stations
responsive-managementquick-maintenancefriendly-staffwell-maintained-groundsclean-facilitiespest-problemsquiet-communitysafe-communityamenity-qualityvalue-for-money
Best for: Pet owners seeking responsive management and quiet living near Randolph AFB and shopping.
Think twice if: Pest issues reported sporadically; understand the non-refundable pet deposit policy before signing.

What This Community Gets Right

  • responsive and efficient maintenance staff (Geno)
  • engaged property management (Selinda, Felicia)
  • dog park and pool amenities
  • quiet, safe neighborhood location

Before You Tour

  • Maintenance staff Geno handles work orders quickly and efficiently
  • Property managers Selinda and Felicia actively engaged with residents
  • Dog park and pool regularly mentioned as quality amenities
  • Long-term residents (2-6 years) common in reviews

Maintenance, Management & More

Pet-Friendly Apartments
Dog park praised; pest infestations reported multiple times over years.

Compared to Nearby Communities

  • Rated 3.5 against a 3.71 average across the 164 pet-friendly apartments businesses listed here.
  • Has more Google reviews than 48% of the businesses in this directory.

Most Mentioned in Reviews

quiet apartment complexquick request fulfillmentdog parkcleanlinessWheelchair accessibleresident careresponsive staffnice staffGood for kidspricing

How This Score Was Calculated

How We Score
Star rating 2
Review volume 94
Review recency 100
Review sentiment 67
Profile completeness 100
Verification 30

Scores by Category

5
68
4
22
3
11
2
7
1
39

Common Renter Questions

Is there a dog park?
Yes. Reviewers call it a great amenity.
How quick is maintenance?
Work orders are handled quickly and completed efficiently, often same-day or next-day according to residents.
What is the pet deposit policy?
Pet deposits are non-refundable and are not applied toward damages according to at least one resident's experience.
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Staff at this pet-friendly complex earn consistent praise for going above and beyond, especially Vicky and Jade. The apartments themselves are clean and new, with an active community that uses shared spaces for meetings and events. However, recent reviews flag serious pest problems in some units despite weekly pest control visits. Dog owners note waste left in grassy areas and lingering pet odors from prior residents. Maintenance response has improved under new management, though security gates remain absent.

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Stone Chase
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Over three years, residents praise Stone Chase for its quiet, well-maintained grounds and staff who solve problems fast. Javier and the maintenance crew (Jeff and Erick) stand out for their speed, attitude, and genuine care, though some note the units themselves look dated.

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Cielo Apartments
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Living here often means battling unresolved pest and mold problems while facing an unresponsive office. When maintenance does show up, some staff like Jacinto perform well, but systemic issues-roaches in walls, wet-sealed mold, broken appliances-persist unchecked for months. Residents report feeling disrespected and gaslit when raising complaints. Amenities advertised online remain largely unavailable: the pool stays shut for weeks on end, the gym requires special permission even during posted hours, and fitness equipment sits broken. Leasing tours are friendly, but the contract period reveals a stark shift in how the office treats tenants versus prospects.

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Last updated 2026-07-23