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Infinity at the Rim

Updated 2026-08-23 · 1,344 reviewed · 419 listed · Scored from 324 Google reviews · How we rank ›

3.7(324) 63 composite score See reviews on Google ✓ Google-verified
Luxury Apartments
Infinity at the Rim
Service
Luxury Apartments
Reviews
324

What Residents Say

The leasing and maintenance teams earn consistent praise for friendliness and responsiveness, and several reviewers highlight the attractive amenities and location near The Rim shopping district. However, persistent operational problems undercut the luxury positioning. Elevators frequently fail, apartment appliances break repeatedly without proper replacement, pest infestations have occurred at move-in, and residents report security incidents including car theft and a nearby gunshot. Longer-term residents report declining cleanliness and maintenance, suggesting issues intensify over time.

Management communication is a recurring weak point. Residents describe unanswered phones, late lease paperwork at move-in, missed trash pickups they are charged for, and an unresponsive manager. One reviewer noted that after two years, the property feels substantially worse than the first impression, and questioned whether deep discounts on referrals indicate difficulty retaining tenants. The contrast between newer residents' five-star tours and longer-term residents' critical reviews is stark.

Praised for
  • friendly and helpful leasing staff
  • well-maintained common areas and grounds
  • beautiful pool and rooftop views
  • quick maintenance response
  • welcoming community atmosphere
Watch-outs
  • frequent elevator breakdowns
  • appliance failures not permanently fixed
  • poor communication and unresponsive management
  • pest problems including roaches
  • security concerns including car theft and break-ins
responsive-managementpoor-communicationwell-maintained-groundsclean-facilitiespest-problemsslow-maintenance-responsefriendly-staffunresponsive-officesafe-communityparking-issuesamenity-quality
Best for: newcomers moving to San Antonio; those prioritizing leasing experience and nearby shopping convenience.
Think twice if: you work from home, plan to stay long-term, or depend on functioning appliances and reliable building systems like elevators.

What This Community Gets Right

  • named leasing staff praised for helpfulness and warmth
  • amenities including pool, rooftop, and fitness center
  • proximity to The Rim shopping and dining
  • maintenance crew noted as responsive when resources available

Before You Tour

  • Leasing staff named positively: Sharon, Tamara, Grace, Emily, Pearl, Teresa
  • Maintenance crew named: Joe, Isaac, Hector, Perla
  • Pool reported both beautiful and chronically green; closed for repairs; recently remodeled
  • Elevators: 4 units, described as frequently non-functional
  • Appliances: ice machines broken since move-in despite two claimed fixes; under-sized washers; shower repeatedly marked completed but breaks again
  • Garage gates frequently broken; residents reported car theft
  • Roaches reported in move-in condition; exterminator denied until belongings moved in
  • Valet trash frequently not collected; residents charged for missed pickups

Maintenance, Management & More

Luxury Apartments
Amenities attract on tour but underperform day-to-day; pool frequently green or closed; elevators fail regularly; pest issues at move-in; appliance failures persist despite claimed repairs.

Compared to Nearby Communities

  • Rated 3.7 against a 3.76 average across the 311 luxury apartments businesses listed here.
  • Has more Google reviews than 88% of the businesses in this directory.

Most Mentioned in Reviews

helpful staffluxury apartmentselevatorsclean common areaswelcoming atmospheredog parkskind staffpoolleasing processviews

How This Score Was Calculated

How We Score
Star rating 14
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Scores by Category

5
203
4
14
3
8
2
11
1
88

Common Renter Questions

Are the elevators reliable?
No. Reviews describe all four elevators breaking down frequently. One delivery driver had to walk six flights when the 'public' elevator was broken.
What is the lease renewal process?
The lease requires 60-day notice to renew. Missing the deadline by even one day may force you into month-to-month terms at roughly double your regular rent, per one reviewer's experience.
How quickly does maintenance respond?
Several reviewers report work orders completed within a day. However, long-term residents note the maintenance team is 'very backed up' and cannot complete lasting repairs without management resources and authorization.

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The Overlook at The Rim
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The Overlook at The Rim

4.5(131)✓ Google-verified

The property draws praise for thoughtful leasing staff, particularly Christian and Melanie, who handle tours and move-ins with genuine care and quick responses. Hill Country views, resort-style amenities, and well-maintained grounds appeal to early residents who found the community peaceful and clean. Recent move-ins (August 2026 onward) report a sharp decline. Multiple new residents faced tick and cockroach infestations immediately upon arriving, with management failing to address the core building issue or follow up on pest control visits. Move-in experiences deteriorated: units had dirty walls, leaks, missing keys, wasp nests, and non-functional appliances. Management's written responses ignored residents' concerns. Leasing office coordination also broke down during application processing, requiring applicants to re-explain their needs to different agents.

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Amara
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Amara

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Amara splits reviewers sharply. Those praising specific staff-maintenance workers RJ and Jemlix, leasing consultant Matthew-describe quick fixes and thoughtful service. Others report months-long maintenance failures (washers, dryers, leaks), surprise policy shifts that led to towing without notice, and security gaps (break-ins, no guards). The new ownership appears to be the flashpoint: longtime residents cite a steep decline since the takeover. New or problem-free residents experience friendly staff and well-kept spaces. Those facing issues find management unresponsive and policies enforced arbitrarily. One reviewer flagged suspiciously high-rated reviews as potentially artificial.

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Enclave At Dominion
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Enclave At Dominion

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Enclave at Dominion stands out for its front-office team during move-in, particularly Shawna Crane, who handles leasing with patience and warmth. Maintenance requests get priority attention, often completed within an hour. Yet the experience fractures at move-out: residents report being charged for disputed damages despite photos showing normal wear, and having to chase the office repeatedly for clarity. Deeper complaints describe leadership dismissal of resident safety (multiple shooting incidents with no response), parking shortages, pet waste in common areas, and mold. Long-term residents suggest the move-in enthusiasm masks operational gaps that only surface later. Staff turnover and management shifts appear tied to declining upkeep and responsiveness. While the property advertises luxury finishes and resort amenities, recent reviews highlight that promises don't always carry through to daily living, especially once residents are locked into a lease.

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Last updated 2026-08-23