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Infinity at the Rim

Updated 2026-07-23 · 1,329 reviewed · 397 listed · Scored from 315 Google reviews · How we rank ›

3.7(315) 63 composite score See reviews on Google ✓ Google-verified
Luxury Apartments
Infinity at the Rim
Service
Luxury Apartments
Reviews
315

What Residents Say

The leasing team (especially Emily, Pearl, and Teresa) draws consistent five-star praise for professionalism and attentiveness during applications and move-in. Yet more than a third of reviewers report serious problems: filthy common areas and unclean move-in units, fruit fly infestations, ceilings that leak for weeks, broken restrooms left unfixed for days, and office staff who don't answer or return calls. Maintenance technicians are competent, but management coordination lags badly.

Rent hovers around $1,600 monthly, and the property's luxury feel and amenities (dog park, pool, views, fitness center) attract residents. However, for the price, expectations for cleanliness and responsiveness run high. New management has reportedly improved things, yet recent reviews (within months) still document moldy bathrooms, pest problems, and administrative bottlenecks that contradict the five-star narrative.

Recent shift: New management has reportedly improved operations, but recent reviews (within 1-2 months) still document cleanliness, pest, and repair-response failures, suggesting improvements are incomplete or not sustained.

Praised for
  • responsive office staff (Emily, Pearl, Teresa, Sharon)
  • quick maintenance response from technicians (Joe, Isaac, Hector)
  • upscale amenities and views
  • friendly, welcoming atmosphere
Watch-outs
  • dirty common areas and move-in units
  • pest infestation (fruit flies)
  • slow repair turnaround for major issues
  • unresponsive phone lines and office management
responsive-managementpoor-communicationclean-facilitiespest-problemsunresponsive-officeamenity-quality
Best for: Professionals seeking luxury finishes and amenities who prioritize leasing-stage service over long-term management consistency.
Think twice if: Cleanliness and responsiveness matter to you; common areas, move-in conditions, and office communication have been inconsistent despite recent management changes.

What This Community Gets Right

  • experienced leasing staff known by name
  • quick maintenance team response
  • upscale amenities (dog park, pool, views, fitness center)
  • accessibility features (wheelchair access, elevators, business center)

Before You Tour

  • Emily, Pearl, Teresa, and Sharon: leasing office staff frequently named in positive reviews
  • Maintenance crew (Joe, Isaac, Hector, Perla) praised for competence
  • Rent approximately $1,600 per month reported by one reviewer
  • Amenities include dog park, pool, fitness center, business center, elevators
  • Recent move-in cleaning issues: dirty baseboards, previous tenant debris left behind
  • Recurring pest problems: fruit flies reported in units from first week onward
  • Repair delays documented: ceiling leak unrepaired for 2 weeks, mold untreated for 1 month, broken restroom unfixed for full week
  • New management reportedly improving operations, though recent reviews still report problems

Maintenance, Management & More

Luxury Apartments
Leasing and move-in support from named staff highly praised; apartment finishes attractive but cleanliness at move-in inconsistent; maintenance team competent but management coordination gaps leave major repairs unresolved for weeks.

Compared to Nearby Communities

  • Rated 3.7 against a 3.81 average across the 243 luxury apartments businesses listed here.
  • Has more Google reviews than 86% of the businesses in this directory.

Most Mentioned in Reviews

helpful staffluxury apartmentselevatorswelcoming atmospheredog parkskind staffpoolleasing processcleanlinessviews

How This Score Was Calculated

How We Score
Star rating 14
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Scores by Category

5
198
4
14
3
7
2
10
1
86

Common Renter Questions

How responsive is the maintenance team?
Maintenance technicians (Joe, Isaac, Hector, Perla) are praised for quick response and competence. However, major repairs (leaks, mold, broken plumbing) have been delayed 1-2 weeks or longer despite requests.
Do I need to call the office to schedule a tour or ask questions?
Many reviewers report calling the office goes unanswered and voicemails are not returned. In-person visits to the leasing office are more reliable; staff answer questions face-to-face.
Are the common areas and move-in units clean?
Multiple recent reviews report dirty common areas, filthy baseboards, and unclean move-in units. One reviewer reported fruit flies present from the first week. Cleanliness has been inconsistent despite recent management changes.
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Last updated 2026-07-23