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The Overlook at The Rim

Updated 2026-08-23 · 1,344 reviewed · 419 listed · Scored from 131 Google reviews · How we rank ›

4.5(131) 72 composite score See reviews on Google ✓ Google-verified
Luxury Apartments
The Overlook at The Rim
Service
Luxury Apartments
Reviews
131

What Residents Say

The property draws praise for thoughtful leasing staff, particularly Christian and Melanie, who handle tours and move-ins with genuine care and quick responses. Hill Country views, resort-style amenities, and well-maintained grounds appeal to early residents who found the community peaceful and clean.

Recent move-ins (August 2026 onward) report a sharp decline. Multiple new residents faced tick and cockroach infestations immediately upon arriving, with management failing to address the core building issue or follow up on pest control visits. Move-in experiences deteriorated: units had dirty walls, leaks, missing keys, wasp nests, and non-functional appliances. Management's written responses ignored residents' concerns. Leasing office coordination also broke down during application processing, requiring applicants to re-explain their needs to different agents.

Recent shift: Significant downturn since August 2026: early residents (through May 2026) consistently praised amenities, staff, and community; move-ins from August 2026 report severe pest infestations, move-in failures, and unresponsive management, suggesting operational breakdown coinciding with or shortly after lease-up acceleration.

Praised for
  • standout leasing staff (Christian, Melanie, Marina, Alex)
  • hill country views
  • clean, well-maintained grounds
  • fast, responsive management for early residents
  • resort amenities (pool, fitness, trails)
Watch-outs
  • severe pest infestations (ticks, roaches) unresolved after treatments
  • poor pest control contractor performance and lack of follow-up
  • move-in condition issues (leaks, dirty walls, wasp nests, missing keys)
  • inconsistent communication and operational failures
  • unresponsive management to repair requests
  • communication breakdown among leasing team; repeated re-onboarding of applicants
friendly-staffresponsive-managementclean-facilitieswell-maintained-groundspest-problemsslow-maintenance-responseunresponsive-officepoor-communication
Best for: Residents who value leasing process experience and scenic location, with flexibility to tour before booking.
Think twice if: Move-in or current residents: infestation complaints unresolved for months and management unresponsive to requests.

What This Community Gets Right

  • personalized, attentive leasing staff
  • Hill Country views and proximity to Rim retail/trails
  • resort amenities (pool, fitness center, dog park, grilling areas)
  • detached garages and controlled access gates

Before You Tour

  • Leasing agents Christian, Melanie, Marina, Alex praised for responsiveness and care; management Olijuwan criticized for dismissive attitude.
  • Multiple August 2026 residents received units with roach infestations within days of arrival, despite mandatory pest control fees.
  • Pest control contractor documented on ring camera entering units without treating them; management did not investigate.
  • Move-in delays included missing keys, dirty/chipped walls, non-functional bathroom faucets, AC leaks, wasp nests (3+ days to remove), and wasp nests.
  • Paid parking model cited as unusual for San Antonio market.
  • Leasing office lost applicant records across multiple agents, requiring re-intake from applicants.

Maintenance, Management & More

Luxury Apartments
Leasing and early resident experience excellent; August 2026 move-ins faced infestation, maintenance failures, and unresponsive management.

Compared to Nearby Communities

  • Rated 4.5 against a 3.76 average across the 311 luxury apartments businesses listed here.
  • Has more Google reviews than 43% of the businesses in this directory.

Most Mentioned in Reviews

brand new propertyhill country viewnew apartmentsstunning viewseasy leasing processquick responsesflexible staffregular updateswelcoming atmospherecaring staff

How This Score Was Calculated

How We Score
Star rating 59
Review volume 92
Review recency 100
Review sentiment 46
Profile completeness 100
Verification 30

Scores by Category

5
115
4
1
3
0
2
1
1
14

Common Renter Questions

What amenities does The Overlook offer?
Resort-style pool, state-of-the-art fitness center, dog park, walking paths, green spaces, indoor and outdoor game areas, outdoor grilling area, detached garages, and controlled access gates with remotes.
Are units accessible for people with disabilities?
Yes. The property has wheelchair-accessible entrance, parking, restrooms, and seating.
Do units have in-unit laundry?
Yes, in-unit washer and dryer are included.

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Last updated 2026-08-23