The Overlook at The Rim
The property draws praise for thoughtful leasing staff, particularly Christian and Melanie, who handle tours and move-ins with genuine care and quick responses. Hill Country views, resort-style amenities, and well-maintained grounds appeal to early residents who found the community peaceful and clean. Recent move-ins (August 2026 onward) report a sharp decline. Multiple new residents faced tick and cockroach infestations immediately upon arriving, with management failing to address the core building issue or follow up on pest control visits. Move-in experiences deteriorated: units had dirty walls, leaks, missing keys, wasp nests, and non-functional appliances. Management's written responses ignored residents' concerns. Leasing office coordination also broke down during application processing, requiring applicants to re-explain their needs to different agents.
