Greater San Antonio Apartment Complex Guide
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Hawthorne House

Updated 2026-09-25 · 1,274 reviewed · 407 listed · Scored from 284 Google reviews · How we rank ›

4.3(284) 73 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsAffordable & Section 8 HousingPet-Friendly ApartmentsStudent Housing
Hawthorne House
Location
Northwest Side, San Antonio
Services
Luxury Apartments, Affordable & Section 8 Housing, Pet-Friendly Apartments
Reviews
284
Ranking
#42 in Luxury Apartments
Best for
UT Health students and medical residents seeking modern finishes and active community social programming.

Google Business Profile is the source for the business data shown here, last checked 2026-09-25. Details taken from their website were fetched 2026-07-23.

What Residents Say

Hawthorne House draws praise for its modern finishes, engaged staff, and active social calendar, with many residents and prospective renters citing warm welcomes and quick maintenance on routine requests. However, serious gaps emerge: repeated HVAC failures with unresponsive emergency lines, delayed facility upkeep despite long-term resident complaints, security lapses including hallway intrusions and package theft, and billing disputes after move-out. The property excels at first impressions but falters on infrastructure reliability and long-term accountability.

Staff members like Misty and Nadynn are specifically credited with going above and beyond during leasing and tenant support, while maintenance is praised for speed on day-to-day issues. Tensions arise when systems fail during off-hours: one physician assistant student endured four HVAC breakdowns in a year with no emergency technician dispatch and only a portable unit offered. Combined with complaints about hallway cleanliness going unaddressed and ongoing fixture failures (water fountain, zen garden, broken elevator doors), the pattern suggests stretched resources and slow accountability at the management level.

Praised for
  • friendly and welcoming staff
  • modern apartments and finishes
  • responsive maintenance
  • strong community events
  • excellent customer service during tours
Watch-outs
  • HVAC failures and slow emergency response
  • security issues and package theft
  • facility maintenance gaps (hallways, elevators)
  • hidden post-move fees
  • key fob malfunctions
friendly-staffresponsive-managementquick-maintenanceclean-facilitiesamenity-qualitypackage-theftparking-issuespoor-communicationslow-maintenance-response
Best for: UT Health students and medical residents seeking modern finishes and active community social programming.
Think twice if: Those requiring 24/7 emergency HVAC response, long-term residents relying on consistent facility upkeep, or renters concerned about security and package safety should weigh the documented gaps.

What This Community Gets Right

  • modern finishes (hardwood flooring, stainless appliances, quartz countertops)
  • staff personalized attention during leasing and tenant relations
  • active community events and social calendar
  • rapid maintenance response on routine requests

Before You Tour

  • Staff members Misty and Nadynn consistently praised for thorough walkthroughs and tenant support
  • Repeated HVAC failures documented (four breakdowns in one year for one resident); emergency maintenance unresponsive after hours
  • Persistent hallway cleanliness complaints acknowledged by management but unresolved for over a year
  • Key fob entry malfunctions force residents to bypass building entry
  • Unexpected post-move-out billing for utility charges months after departure
  • Package theft reported as regular occurrence
  • EV chargers partially offline for extended maintenance periods

Maintenance, Management & More

Luxury Apartments
Staff and finishes impress on tours, but infrastructure reliability (HVAC, hallway upkeep, security) falls short of luxury expectations.
Student Housing
Highly attractive to UT Health and medical students for location, social events, and modern amenities; one resident called it superior to nearby alternatives.
Pet-Friendly Apartments
Pets present, but elevators frequently smell of urine and elevator door failures noted, suggesting cleaning standards lag.
Affordable & Section 8 Housing
No rent prices disclosed; long-term residents report unexpected billing after move-out, raising affordability transparency concerns.

Compared to Nearby Communities

  • Rated 4.3 against a 3.77 average across the 328 luxury apartments businesses listed here.
  • Has more Google reviews than 82% of the businesses in this directory.

How This Score Was Calculated

How We Score
Star rating 50
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Scores by Category

5
210
4
19
3
10
2
6
1
39

Common Renter Questions

Are there amenities beyond the apartment itself?
Yes. Hawthorne House offers a resort-style pool, outdoor gourmet grilling stations, and a social lounge, plus regular community events.
How responsive is maintenance?
Maintenance responds quickly to routine day-to-day requests, but emergency calls (such as HVAC failures) often go unanswered after hours, with service deferred to business days.
Is this complex good for UT Health students?
Residents and reviewers specifically recommend it for UT Health and medical students, citing proximity to the Medical Center and an active young professional community.

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Last updated 2026-09-25