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Residences at Medical Apartments

Updated 2026-09-25 · 1,274 reviewed · 407 listed · Scored from 317 Google reviews · How we rank ›

3.7(317) 57 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsAffordable & Section 8 HousingPet-Friendly ApartmentsStudent Housing
Residences at Medical Apartments
Location
Northwest Side, San Antonio
Services
Luxury Apartments, Affordable & Section 8 Housing, Pet-Friendly Apartments
Reviews
317
Ranking
#261 in Luxury Apartments
Best for
Long-term residents familiar with the maintenance team and office staff; those prioritizing hospital and commercial area proximity.

Google Business Profile is the source for the business data shown here, last checked 2026-09-25. Details taken from their website were fetched 2026-07-23.

What Residents Say

The property feels fractured. Longtime residents and some recent arrivals praise specific maintenance workers and office staff by name, while others describe severe infestations, months-long repair backlogs, and management that ignores documented problems. Pest control failures and poor construction-era communication stand out as recurring breaking points; several residents cite security deposit disputes and unexplained utility charges as final grievances.

Praised for
  • Responsive, attentive maintenance team (Jose, Leonard, Tye, Jacob, Leo)
  • Caring management office staff (Iliana, Lisa, Mandy, Ryan)
  • Convenient medical/commercial area location
  • Long-term residents report stability
Watch-outs
  • Severe roach, rodent, and pest infestations; slow/failed pest control response
  • Chronic maintenance delays (months for dishwashers, AC, toilets)
  • Poor air quality during construction; management unresponsive to health concerns
  • Unexplained high utility bills (water ~$60/month for one person)
  • Weak security; no gate enforcement
  • Inadequate staffing (two maintenance for entire complex)
  • Management turnover; inconsistent service quality
  • Mold issues dismissed or inadequately addressed
  • Security deposit theft; lease terms not honored
friendly-staffslow-maintenance-responsepest-problemspoor-communicationnoisy-neighborsunresponsive-officeoverpricedpackage-theft
Best for: Long-term residents familiar with the maintenance team and office staff; those prioritizing hospital and commercial area proximity.
Think twice if: Pest control is critical to you; budget for potential AC/utility bill surprises; verify maintenance response times and security deposit policy in writing first.

What This Community Gets Right

  • Convenient location near medical centers and shopping
  • Named maintenance staff known for responsiveness
  • 27-year resident testimonials; long-term occupancy option

Before You Tour

  • Maintenance team includes Jose, Leonard, Tye, Jacob, and Leo, praised by satisfied residents for attentiveness
  • Office staff Iliana, Lisa, Mandy, and Ryan cited by loyal residents as responsive
  • Only two maintenance staff for entire complex, leading to reported 2-month repair backlogs
  • Roach and rodent infestations documented in multiple units; pest control requests left unanswered
  • One resident reported water bill $57.97/month for single occupant; management declined to provide billing breakdown
  • Property has experienced multiple management company transitions
  • Amenities include bark park with agility features, exercise track, and 24-hour laundry (though cleanliness questioned)

Maintenance, Management & More

Pet-Friendly Apartments
Bark park with agility features available, but no reviews comment on pet experience specifically
Luxury Apartments
Marketed as available but reviews do not support luxury positioning; cleanliness and maintenance failures contradict the category

Compared to Nearby Communities

  • Rated 3.7 against a 3.77 average across the 328 luxury apartments businesses listed here.
  • Has more Google reviews than 86% of the businesses in this directory.

How This Score Was Calculated

How We Score
Star rating 14
Review volume 100
Review recency 100
Review sentiment 27
Profile completeness 100
Verification 30

Scores by Category

5
190
4
19
3
7
2
13
1
88

Common Renter Questions

What maintenance staff should I ask for?
Residents consistently praise Jose, Leonard, Tye, Jacob, and Leo for attentiveness and quick response. Office staff Iliana, Lisa, Mandy, and Ryan are also noted as helpful and professional.
How long does maintenance typically take?
One resident reported a two-month wait for dishwasher repair. Another took months to address an ongoing broken oven burner and washer. Timeline varies significantly.
Are there pest control problems?
Multiple recent reviews document roach and rodent infestations that went unresolved despite repeated requests. This is a recurring and serious complaint.

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Last updated 2026-09-25