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Residences at Medical Apartments

Updated 2026-08-23 · 1,344 reviewed · 419 listed · Scored from 315 Google reviews · How we rank ›

3.7(315) 61 composite score See reviews on Google ✓ Google-verified
Affordable & Section 8 HousingLuxury ApartmentsPet-Friendly ApartmentsStudent Housing
Residences at Medical Apartments
Services
Affordable & Section 8 Housing, Luxury Apartments, Pet-Friendly Apartments
Reviews
315

What Residents Say

Tenants with long tenure or recent staff changes report caring management and reliable maintenance teams, naming José, Leonard, Tye, Jacob, Lisa, Mandy, and Ryan. However, newer residents face significant pest problems, mold, unrepaired appliances, and confusing water charges; several cite weeks-long delays in addressing cockroaches and rodents, unanswered repair requests, and poor communication during construction disruptions.

Recent shift: Staff changes appear cyclical; residents note management turnover creates instability. Recent appointments of Lisa, Mandy, and Ryan have earned praise from some; however, parallel complaints from newer residents suggest inconsistent service levels across units or time periods.

Praised for
  • dedicated maintenance and office staff
  • long-term resident satisfaction
  • convenient location near hospitals and shops
Watch-outs
  • severe pest infestation problems
  • slow or absent maintenance response
  • mold and water damage issues
  • high utility billing charges
  • management turnover and inconsistency
responsive-managementpoor-communicationslow-maintenance-responseclean-facilitiespest-problemsfriendly-staffunresponsive-officehidden-feesoverpriced
Best for: Long-term residents familiar with the community and current management.
Think twice if: Pest infestation, mold, and maintenance delays are documented problems; new residents report weeks without resolution and disputes over water charges.

What This Community Gets Right

  • proximity to hospitals and retail
  • named maintenance staff known for responsiveness
  • long-term resident base

Before You Tour

  • Maintenance staff: José, Leonard, Tye, Jacob (praised for responsiveness)
  • Office staff: Lisa, Mandy, Ryan, Iliana (praised for customer service)
  • Common complaints: rodent and cockroach infestation lasting weeks; black mold in bathrooms
  • Water charges reported at $57.97 per month for single occupant
  • AC repair delayed two months due to management dislike of tenant
  • Security deposit not returned despite early lease termination
  • Appliances (dishwasher, stove burners, washer) not repaired for months

Maintenance, Management & More

Affordable & Section 8 Housing
Long-term residents value the location and affordability; newer residents dispute utility billing transparency and practices.
Pet-Friendly Apartments
Bark park amenity available; no clear service feedback from reviews.

Compared to Nearby Communities

  • Rated 3.7 against a 3.61 average across the 115 affordable & section 8 housing businesses listed here.
  • Has more Google reviews than 86% of the businesses in this directory.

How This Score Was Calculated

How We Score
Star rating 14
Review volume 100
Review recency 100
Review sentiment 42
Profile completeness 100
Verification 30

Scores by Category

5
191
4
19
3
8
2
12
1
85

Common Renter Questions

How far is this complex from downtown San Antonio?
Seven miles northwest of downtown, with convenient access to hospitals and shops on the Northwest Side.
What maintenance staff are mentioned by residents?
Residents name José, Leonard, Tye, Jacob, and other team members as attentive maintenance staff, though response times vary significantly depending on management tenure.
Are there laundry facilities?
Yes, the business offers 24-hour laundry; however, recent reviews describe the laundry area as dirty and poorly maintained.

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Staff excellence defines the experience here. Residents consistently praise office manager Josie and receptionist Bella for treating them like family, and maintenance worker Jorge Sanchez for fixing problems same-day with a cheerful attitude. One recent concern flags the front grounds needing attention, but the gated property, dog park, and fitness center draw seniors seeking both active living and supportive community. Amenities include a fitness center, computer center, theater room, pool, community garden, walking trails, and EV charging. Independent living comes in one- and two-bedroom layouts. The 4.9 rating across 68 reviews reflects consistent delivery on comfort and care.

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The Branch at Medical Center
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Leasing staff, especially Scott and Joana, consistently deliver knowledgeable and welcoming service that makes new residents feel valued. However, this goodwill dissolves once residents move in: maintenance backlogs span weeks, air conditioning fails repeatedly during summer heat, hot water goes missing, roaches and other pests are widespread, and the office deflects responsibility between departments. Specific failures stack up: a resident had no hot shower for a month with a gaping wall hole, another waited two weeks for AC repair in 90-100 degree heat, a third found the fitness center flooded and unusable, and long-term residents report roof leaks, damaged plumbing, overflowing dumpsters, and water cuts without notice. The gap between the sales pitch and daily living conditions is severe.

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Last updated 2026-08-23