Google Business Profile is the source for the business data shown here, last checked 2026-09-25. Details taken from their website were fetched 2026-07-23.
Leasing staff like Celena and Kira earn consistent five-star praise for warmth and knowledge, and the floor plans suit families seeking space. However, recent residents report AC breakdowns lasting months, ignored maintenance requests, plumbing leaks recurring weekly, and utility bills soaring. Management inconsistency and unresponsive maintenance create a trust gap between the welcoming front office and the neglected property behind the scenes.
The complex lists townhomes, pools, and fitness facilities, yet residents cannot reliably use them and report no accountability when repairs fail. Older reviews from mid-2024 describe Sylvia positively; recent reviews name her as dismissive of health concerns. This shift suggests turnover or deteriorating service, leaving affordability pricing undercut by operational problems that tenants must escalate to city authorities.
Most tenants praise the office manager Ashley and maintenance team for responsiveness and courtesy, with many renewing leases in a quiet setting. One significant complaint from a year ago cited poor water service, a dirty pool, broken gate, and unsafe parking lot conditions for children, though recent reviews show no mention of these problems.
New management has earned strong praise for friendliness and going beyond the job-staff members name-checked for removing lizards and welcoming new residents with genuine care. Norma, Ashlie, Melanie, and Latoya get repeated recognition for building a warm community feel. Tenants on the other side report serious safety issues: break-ins, car vandalism, neighbor harassment, and management refusal to release leases despite police reports. Complaints span mold, water leaks, potholes, boarded-up units, roaches, and a large dangerous hole. Many cite slow or no maintenance response. Multiple reviewers mention excessive fees (trash, admin, pest control, $100 late fees on day one) and allege the property cannot pass inspection or accept government assistance.
Oxford delivers luxury finishes and gated community security that appeal to medical professionals and long-term residents, with staff like Rebekah Perez earning high marks for responsiveness. However, chronic elevator failures lasting weeks, unenforced pet waste policies, delayed maintenance on reported issues, and inconsistent front office professionalism undermine the upscale positioning. New applicants report hostile leasing interactions and hidden fees; established residents note improvements in landscaping but frustration with communication lapses and a disconnect between the polished units and deteriorating common areas.
Last updated 2026-09-25