Greater San Antonio Apartment Complex Guide
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Citadel at Westpointe

Updated 2026-09-25 · 1,274 reviewed · 407 listed · Scored from 230 Google reviews · How we rank ›

3.5(230) 61 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsPet-Friendly ApartmentsGated & Secured Communities
Citadel at Westpointe
Location
Far West Side, San Antonio
Services
Luxury Apartments, Pet-Friendly Apartments, Gated & Secured Communities
Reviews
230
Ranking
#163 in Luxury Apartments
Best for
Pet owners seeking a gated community with responsive staff and no breed or weight restrictions.

Google Business Profile is the source for the business data shown here, last checked 2026-09-25. Details taken from their website were fetched 2026-09-25.

What Residents Say

Residents and prospective tenants consistently praise staff members by name, especially Kacey, Jordan, and Nicolette in leasing, and the maintenance crew for responsiveness and care. The complex feels clean, safe, and well-maintained, with appealing amenities. However, some tenants report being charged for pre-existing damage noted on move-in sheets and disputed deep-clean fees, with management responses that lack clear accountability, which has deterred at least one potential renter.

Staff excellence defines the day-to-day experience here. Long-term residents note the community feels like home, and even first-time renters describe thorough tours and patient guidance through the application process. The facility is regularly described as clean with a beautiful pool. The tension lies in the move-out process: charges for carpet deep-cleaning and painting have been contested when damage (dog hair, paint chips) was documented on move-in, and management's public responses have not fully acknowledged these concerns.

Praised for
  • attentive leasing and office staff
  • fast maintenance response
  • clean facilities and amenities
  • welcoming community feel
Watch-outs
  • unexpected move-out fees
  • pre-existing damage charged to tenants
  • poor management accountability in responses
responsive-managementwell-maintained-groundsfriendly-staffclean-facilitiesquiet-communitysafe-communityhidden-fees
Best for: Pet owners seeking a gated community with responsive staff and no breed or weight restrictions.
Think twice if: Concerned about move-out charges and the need for clear documentation of existing damage.

What This Community Gets Right

  • staff known by name for attentiveness and follow-through
  • 24-hour emergency maintenance with strong reputation for speed
  • no pet weight limits in a gated community
  • well-maintained grounds and amenities

Before You Tour

  • Leasing staff: Kacey, Jordan, Nicolette named for attentiveness and thorough tours
  • maintenance crew noted for fast response and solving problems with a smile
  • 24-hour emergency maintenance available
  • pre-existing damage (dog hair, paint chips) disputed in charges despite move-in sheet documentation

Maintenance, Management & More

Luxury Apartments
Clean, well-maintained units with attentive staff and responsive service for residents.
Pet-Friendly Apartments
No weight limits and residents note pet-friendly ethos, though pre-existing pet damage charges disputed.
Gated & Secured Communities
Secure, quiet community with maintained grounds; residents feel safe and at home.

Compared to Nearby Communities

  • Rated 3.5 against a 3.77 average across the 328 luxury apartments businesses listed here.
  • Has more Google reviews than 70% of the businesses in this directory.

How This Score Was Calculated

How We Score
Star rating 2
Review volume 100
Review recency 100
Review sentiment 51
Profile completeness 100
Verification 30

Scores by Category

5
130
4
7
3
9
2
6
1
78

Common Renter Questions

Do you allow pets and are there weight limits?
Yes. Citadel at Westpointe is pet-friendly with no weight restrictions.
Is maintenance available outside business hours?
Yes. The complex provides 24-hour emergency maintenance.
What staff members help with leasing?
Residents and recent renters name Kacey, Jordan, and Nicolette as particularly attentive and knowledgeable leasing staff.

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Last updated 2026-09-25