San Antonio Apartment Reviews Directory
Menu

Citadel at Westpointe

Updated 2026-07-23 · 1,280 reviewed · 348 listed · Scored from 226 Google reviews · How we rank ›

3.4(226) 60 composite score See reviews on Google ✓ Google-verified
Luxury Apartments
Citadel at Westpointe
Service
Luxury Apartments
Reviews
226

What Residents Say

Staff like Kacey, Jordan, and Nicolette earn consistent praise for patience and knowledge during tours and move-ins; the pool and amenities stay visibly clean, and maintenance responds quickly to resident requests. However, a pattern of car break-ins and attempted thefts in the parking lots has escalated to multiple incidents per month, and the complex lacks visible security cameras or patrols. Insufficient parking forces residents and guests outside the gates at night, adding safety concerns that management has not adequately addressed.

Recent shift: Over the past 6-7 months, vehicle break-ins and theft attempts have escalated sharply (10+ incidents in one month reported). Management has not added visible security or patrols, which has dented trust among repeat visitors.

Praised for
  • responsive, helpful staff named by reviewers
  • clean facilities and well-maintained amenities
  • safe, quiet community feel
  • professional leasing team
  • fast maintenance response
Watch-outs
  • car break-ins and vehicle theft in parking lots
  • insufficient parking for residents and visitors
  • security inadequate despite ongoing theft incidents
  • poor management response to safety concerns
responsive-managementclean-facilitiesfriendly-staffsafe-communityparking-issues
Best for: First-time renters who value attentive leasing support and want visible cleanliness.
Think twice if: You park a vehicle on-site or visit frequently. Car theft has occurred multiple times monthly, and parking is tight for residents and guests.

What This Community Gets Right

  • Named staff (Kacey, Jordan, Nicolette) known for patience and honesty during tours
  • Fast maintenance response with positive attitude
  • Clean, well-maintained pool and common areas
  • Professional leasing process

Before You Tour

  • Leasing staff: Kacey, Jordan, Nicolette, mentioned by name in multiple tours
  • Maintenance crew praised for quick response and willingness to solve problems
  • Pool and amenities kept visibly clean and well-maintained
  • Car break-ins and theft attempts reported 10+ times in one month; no visible security cameras or patrols added
  • Parking insufficient; residents park outside gates at night
  • Gym and pool bathrooms locked after business hours

Maintenance, Management & More

Luxury Apartments
Staff professionalism and amenity cleanliness praised, but vehicle security and parking shortages undermine the luxury experience.

Compared to Nearby Communities

  • Rated 3.4 against a 3.78 average across the 205 luxury apartments businesses listed here.
  • Has more Google reviews than 71% of the businesses in this directory.

How This Score Was Calculated

How We Score
Star rating 0
Review volume 100
Review recency 100
Review sentiment 50
Profile completeness 100
Verification 30

Scores by Category

5
126
4
7
3
9
2
6
1
78

Common Renter Questions

Who should I ask for during a tour?
Reviewers name Kacey, Jordan, and Nicolette as leasing agents known for patience, knowledge, and helpfulness during tours and applications.
Is parking safe and plentiful?
No. Multiple recent reviews report car break-ins, attempted thefts, and insufficient parking. Residents often park outside the gates at night.
How quickly does maintenance respond?
Reviewers consistently report fast maintenance response, even on same-day fixes. Staff are described as helpful and willing to solve problems.

Similar apartment complexes nearby

Tacara at Westover Hills
75

Tacara at Westover Hills

4.5(591)✓ Google-verified

Staff like Veronica and Brianna earn consistent praise for making the leasing process smooth and genuinely welcoming residents, with one long-term tenant crediting maintenance for a same-day AC repair. However, multiple residents report the property's core infrastructure is compromised: gates remain broken for months, cars have been stolen and broken into repeatedly, and management refuses to provide security footage to police, leaving residents frustrated and unsafe. Thin walls let noise travel between units freely, and ongoing construction leaves nails scattered on grounds and in tires. While the clubroom and pool appeal to some, the property's unwillingness to fix broken amenities, pursue security issues, and tendency to withhold full deposits despite poor conditions undermine the friendly front-office experience.

Luxury ApartmentsPet-Friendly ApartmentsFurnished & Corporate Housing
The Inn at Westover Hills 55+ Senior Apartment Community
74

The Inn at Westover Hills 55+ Senior Apartment Community

4.4(90)✓ Google-verified

Residents praise the leasing and maintenance teams for responsiveness and professionalism, citing quick appliance repairs and friendly service from staff members Rocio, Rodrigo, Juan, and Abel. Concerns centre on an application portal issue and accessibility gaps some seniors must address themselves.

Luxury ApartmentsSenior Living ApartmentsAffordable & Section 8 Housing
Echelon at Monterrey Village
57

Echelon at Monterrey Village

3.4(200)✓ Google-verified

Move-in with one staff member is smooth, but the complex struggles with core operations. Amenities advertised at tours remain broken for months or years, the office rarely answers phones or emails, lease violations go unenforced, and management cycles through multiple leaders each year. One tenant faced water outages and was given an unusable apartment to shower in; repairs take weeks. Newer residents praise staff, but long-term tenants report a worsening pattern of neglect and cost-cutting by ownership. The apartments themselves are finished well, but the complex infrastructure fails: parking spaces are inadequate and sold extra, trash overflows, the pool sits closed despite being marketed, and the gym equipment has sat broken for years. Communication breakdowns around lease enforcement and maintenance requests are the loudest complaint. Staff turnover and ownership cost-cutting appear to be root causes.

Luxury ApartmentsAffordable & Section 8 HousingGated & Secured Communities

Own this business? Get featured

Own or market a business here? Ask about featured placement and advertising on this directory. Your message goes straight to the directory team.

Last updated 2026-07-23