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Tacara at Westover Hills

Updated 2026-07-23 · 1,280 reviewed · 348 listed · Scored from 591 Google reviews · How we rank ›

4.5(591) 75 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsPet-Friendly ApartmentsFurnished & Corporate Housing
Tacara at Westover Hills
Services
Luxury Apartments, Pet-Friendly Apartments, Furnished & Corporate Housing
Reviews
591

What Residents Say

Staff like Veronica and Brianna earn consistent praise for making the leasing process smooth and genuinely welcoming residents, with one long-term tenant crediting maintenance for a same-day AC repair. However, multiple residents report the property's core infrastructure is compromised: gates remain broken for months, cars have been stolen and broken into repeatedly, and management refuses to provide security footage to police, leaving residents frustrated and unsafe.

Thin walls let noise travel between units freely, and ongoing construction leaves nails scattered on grounds and in tires. While the clubroom and pool appeal to some, the property's unwillingness to fix broken amenities, pursue security issues, and tendency to withhold full deposits despite poor conditions undermine the friendly front-office experience.

Praised for
  • friendly, attentive staff (Veronica, Brianna, Valerie)
  • quick maintenance response
  • clean property and maintained amenities
  • stress-free leasing process
Watch-outs
  • security failures: car theft, break-ins, broken gates left open for months
  • management unresponsive to video footage requests for police
  • thin walls and noise from neighbors
  • maintenance issues not addressed (nails on grounds, trash compactor, AC failures in heat)
  • poor communication and gaslighting by staff
  • deposit disputes and wrong contact info given
friendly-staffslow-maintenance-responseamenity-qualityunresponsive-officeparking-issuespackage-theftsafe-community
Best for: Residents prioritizing personalized, stress-free leasing and community events over fortress-level security.
Think twice if: Security or vehicle safety are non-negotiable; broken gates, repeated vehicle thefts, and refusal to share footage with police are documented issues.

What This Community Gets Right

  • Attentive leasing team that walks residents through process
  • Fast maintenance response for urgent AC issues
  • On-site pool, club room, and community events

Before You Tour

  • Veronica (manager), Brianna (leasing consultant), Valerie (assistant manager) named as standouts for customer service
  • AC repair handled same-day even at 70 degrees (noted as unusually responsive)
  • Gates broken for months at a time; gate company confirms property out of compliance
  • Management refused to provide vehicle theft footage to police despite on-site cameras
  • Trash compactor regularly broken or overflowing
  • Nails left by construction scattered on grounds causing tire damage
  • Full deposits withheld despite move-out cleaning
  • Buzzer replacement charged $75 after break-in

Maintenance, Management & More

Luxury Apartments
Property and amenities are clean and well-maintained on surface, but infrastructure failures (gates, security) and thin walls compromise the premium experience
Pet-Friendly Apartments
Residents report other dog owners not picking up waste and gates left open, creating unsupervised access
Furnished & Corporate Housing
Leasing team highly attentive and thorough during application and move-in; no specific furnished unit feedback in reviews

Compared to Nearby Communities

  • Rated 4.5 against a 3.78 average across the 205 luxury apartments businesses listed here.
  • Has more Google reviews than 99% of the businesses in this directory.

How This Score Was Calculated

How We Score
Star rating 65
Review volume 100
Review recency 100
Review sentiment 43
Profile completeness 100
Verification 30

Scores by Category

5
496
4
16
3
5
2
12
1
62

Common Renter Questions

Is maintenance responsive to urgent issues?
One resident reported an AC leak fixed same-day after 6 p.m., but others have complained about slow gate repairs (months-long delays) and broken amenities like trash compactors and buzzers not being addressed promptly.
What security does the property provide?
The property operates gated access and employs an on-site officer, but multiple residents report gates have been broken for extended periods, vehicle thefts and break-ins are not investigated with shared footage, and the on-site officer directs callers to call non-emergency police instead.
Are there community amenities?
Yes: pool, club room, and visiting area. Residents mention these are well-maintained and fun, especially during hot weather.
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Last updated 2026-07-23