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Citadel Urban

Updated 2026-08-23 · 1,344 reviewed · 419 listed · Scored from 38 Google reviews · How we rank ›

4.6(38) 70 composite score See reviews on Google ✓ Google-verified
Furnished & Corporate Housing
Citadel Urban
Service
Furnished & Corporate Housing
Reviews
38

What Residents Say

Most residents praise Citadel Urban for its clean apartments, welcoming staff (especially Lexi), and rapid maintenance work. The community feels secure and quiet, with a convenient location and functioning amenities. A minority report serious problems: unrepaired gates leading to vehicle break-ins, mold infestations met with dismissive responses, and thin walls that carry neighbor noise. Parking is tight and unassigned, leaving some frustrated with value.

Two detailed complaints stand out for severity. One service member returned from training to find a mold-covered apartment and broken-into car, then faced dismissive responses from management, including a comment from corporate ("I'm not gonna go back and forth with you") that rankled. Another long-term resident documented five car break-ins and a broken main gate during their lease, describing the approach to security as excuses rather than solutions. These are not minor quibbles.

Praised for
  • clean and well-maintained grounds
  • staff professionalism and genuine care
  • quick maintenance response
  • smooth leasing process
  • safe and quiet community
Watch-outs
  • security gates broken or left open; car break-ins
  • mold issues and unresponsive management
  • pool maintenance inconsistent
  • poor soundproofing between units
  • parking difficulties and overpriced
responsive-managementclean-facilitiessafe-communityquiet-communityfriendly-staffparking-issuespest-problemsoverpriced
Best for: Working professionals and relocating families seeking upscale, furnished apartments with strong leasing support.
Think twice if: Security concerns (reported broken gates, vehicle break-ins) and management responsiveness to serious issues like mold should give pause; unassigned parking and thin walls are trade-offs for some.

What This Community Gets Right

  • clean, well-maintained units
  • leasing staff known by name (Lexi, Danny) for warmth and helpfulness
  • fast maintenance response (under 24 hours reported)
  • quiet, peaceful community feel

Before You Tour

  • Lexi in leasing known for making the process stress-free and personalised
  • Danny, maintenance manager, praised for courtesy and knowledge
  • Heidi from corporate noted as dismissive in one serious complaint
  • A/C repair completed within 24 hours of ticket submission
  • Concrete floors accommodating pets
  • Breaks-ins documented on five separate occasions by one resident
  • One resident reported mold infestation and unlivable apartment; management refused to inspect or take responsibility

Maintenance, Management & More

Furnished & Corporate Housing
Lexi's attentive leasing process and speedy turnarounds praised; mold infestations and dismissive corporate responses are serious negatives.

Compared to Nearby Communities

  • Rated 4.6 against a 3.77 average across the 124 furnished & corporate housing businesses listed here.
  • Has more Google reviews than 12% of the businesses in this directory.

How This Score Was Calculated

How We Score
Star rating 51
Review volume 69
Review recency 100
Review sentiment 61
Profile completeness 100
Verification 30

Scores by Category

5
33
4
1
3
1
2
1
1
2

Common Renter Questions

How quickly can maintenance fix issues?
One resident reported an A/C repair completed within 24 hours of submitting a ticket; however, serious issues like mold have been reported as slow or unaddressed.
Is parking included and assigned?
No. The property has no assigned parking spots, and the lot is frequently full, making it a daily challenge to find a space near your unit.
Are pets allowed?
Yes. Reviewers mention concrete floors designed to accommodate pets.

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Last updated 2026-08-23