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The Inn at Westover Hills 55+ Senior Apartment Community

Updated 2026-08-23 · 1,344 reviewed · 419 listed · Scored from 90 Google reviews · How we rank ›

4.4(90) 74 composite score See reviews on Google ✓ Google-verified
Senior Living ApartmentsAffordable & Section 8 HousingLuxury Apartments
The Inn at Westover Hills 55+ Senior Apartment Community
Services
Senior Living Apartments, Affordable & Section 8 Housing, Luxury Apartments
Reviews
90

What Residents Say

Residents praise the leasing and maintenance teams for responsiveness and professionalism, citing quick appliance repairs and friendly service from staff members Rocio, Rodrigo, Juan, and Abel. Concerns centre on an application portal issue and accessibility gaps some seniors must address themselves.

Praised for
  • responsive management and staff
  • quick maintenance response
  • friendly and helpful leasing office
  • clean, well-maintained facility
  • good amenities including pool
Watch-outs
  • application captcha system frustration
  • French door hardware difficult to operate
  • ADA accessibility gaps
  • inconsistent follow-up
responsive-managementfriendly-staffclean-facilitieswell-maintained-grounds
Best for: seniors seeking active community with responsive maintenance and friendly staff
Think twice if: application portal issues have frustrated recent applicants; some report needing to cover accessibility modifications themselves

What This Community Gets Right

  • responsive leasing and maintenance team
  • friendly staff named and praised by residents
  • quick appliance repairs
  • pool and clean facilities

Before You Tour

  • Maintenance staff Abel and Juan praised for efficient appliance replacement and repairs
  • Leasing staff Rocio and Rodrigo handle complex compliance paperwork professionally
  • French balcony door hardware reported as stiff and difficult to operate
  • Maintenance work orders processed during first resident visit

Maintenance, Management & More

Senior Living Apartments
Staff responsive to senior residents; some ADA accessibility concerns remain
Luxury Apartments
Well-maintained facility with pool and quality finishes praised, but application portal creates friction

Compared to Nearby Communities

  • Rated 4.4 against a 4.13 average across the 12 senior living apartments businesses listed here.
  • Has more Google reviews than 30% of the businesses in this directory.

How This Score Was Calculated

How We Score
Star rating 51
Review volume 85
Review recency 100
Review sentiment 64
Profile completeness 100
Verification 30

Scores by Category

5
69
4
5
3
5
2
1
1
10

Common Renter Questions

How quickly do maintenance requests get handled?
Residents report quick service: appliances replaced or repaired within a day, maintenance orders filed during first visits.
Who helps with the application and move-in process?
Rocio and Rodrigo in the leasing office handle applications and move-in; residents describe them as professional and helpful.

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Staff at this property respond quickly to resident needs and take pride in their work. Randy, the manager, is known for his personal care and connection to residents. Tony, Thomas, and the maintenance team keep things running smoothly. The community feels like family, with constant activities and a genuine welcome for newcomers. The property sits on the Far West Side with well-maintained grounds, a pool, fitness center, and spaces for billiards, crafts, and dining. Rent starts at $1,000 monthly all-inclusive. One visitor noted light security visibility, though most reviews emphasize the safe and clean environment.

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Dalian Monterrey Village Apartments
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Reviewers consistently praise staff members like Sydney, Alyssa, Jeanette, and Michelle for their patience and care during leasing, and many report feeling safe with good parking and low theft. However, maintenance repairs drag on for weeks or go unfixed, calls to the office often go unanswered, and residents report being charged unexplained move-out fees. The property itself appeals to families and short-term renters seeking value, but the disconnect between welcoming leasing staff and an unresponsive maintenance team creates frustration. Amenities like the fitness center have broken equipment, and common areas show neglect.

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Echelon at Monterrey Village
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Residents describe a complex with good individual unit finishes and occasional helpful staff, but plagued by nonfunctional amenities and poor oversight. The pool remains closed most of the year, gym equipment sits broken, and maintenance responses take weeks or never arrive. Tenants pay $1,500 to $2,000 monthly for services promised at tour but rarely delivered, while management cycles through staff and the office remains difficult to reach. Lease terms appear selectively enforced: smoking complaints and noise go unaddressed for months, yet billing happens promptly. The core frustration centers on cost versus reality. Many report misleading marketing (AI-generated images of the pool), unresolved neighbor conflicts, and infrastructure failures (parking gaps, single distant dumpster, water shutdowns). Military tenants report lost paperwork and incorrect billing after moves. A handful of five-star reviews credit one manager, Emma, but most tenants leave or consider leaving, citing better value nearby.

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Last updated 2026-08-23