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Cache at Oak Hills

Updated 2026-09-25 · 1,274 reviewed · 407 listed · Scored from 45 Google reviews · How we rank ›

3.0(45) 48 composite score See reviews on Google ✓ Google-verified
Pet-Friendly Apartments
Cache at Oak Hills
Location
Northwest Side, San Antonio
Service
Pet-Friendly Apartments
Reviews
45
Ranking
#241 in Pet-Friendly Apartments

Google Business Profile is the source for the business data shown here, last checked 2026-09-25.

What Residents Say

Cache at Oak Hills has declined sharply after strong early reviews under previous management. Recent complaints center on an absent leasing office, chronic hot water outages, and a controversial service dog policy that violates ADA law, forcing residents with certified service dogs to choose between their pets and housing.

Recent shift: Significant decline over past 2 years. Two years ago: consistent 5-star reviews praised manager Natasha, cleanliness, quiet grounds, and friendly staff. Current reviews (past year): 1-star ratings dominate, citing absent management, broken maintenance, hot water failures, and ADA violations around service dogs. One review from a year ago noted new management effort but acknowledged ownership funding gaps.

Praised for
  • quiet community
  • friendly staff (past)
  • clean pool and grounds (past)
  • new management effort
Watch-outs
  • unresponsive office
  • slow maintenance response
  • no hot water repeatedly
  • ADA service dog policy violations
unresponsive-officeslow-maintenance-responsequiet-communityfriendly-staffclean-facilities
Think twice if: Prospective residents with service dogs or anyone needing responsive maintenance; office consistently unavailable during business hours.

What This Community Gets Right

  • quiet and safe location
  • pool and landscaping (when maintained)
  • furnished units available

Before You Tour

  • Previous manager Natasha received praise for care and helpfulness
  • Current office often closed during stated business hours
  • Hot water system repeatedly down for weeks at a time
  • No mailbox keys available for up to 5 months
  • Management enforces service dog restrictions violating ADA requirements
  • One maintenance person responsible for entire property

Maintenance, Management & More

Furnished & Corporate Housing
Furnished units available but maintenance failures make them poor value
Pet-Friendly Apartments
Advertised as pet-friendly but recent management enforces illegal ADA service dog restrictions

Compared to Nearby Communities

  • Rated 3 against a 3.78 average across the 313 pet-friendly apartments businesses listed here.
  • Has more Google reviews than 14% of the businesses in this directory.

How This Score Was Calculated

How We Score
Star rating 0
Review volume 72
Review recency 100
Review sentiment 37
Profile completeness 75
Verification 0

Scores by Category

5
18
4
3
3
3
2
3
1
18

Common Renter Questions

Are there furnished units available?
Yes. Furnished units are offered, but recent reviews report chronic maintenance issues affecting livability.
Can I have a service dog?
Management has recently enforced a policy requiring residents to give up or rehome multiple certified service dogs, which violates ADA law.

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Last updated 2026-09-25